{"id":13910,"date":"2022-08-03T13:24:55","date_gmt":"2022-08-03T13:24:55","guid":{"rendered":"https:\/\/sites.reading.ac.uk\/TEL-Support-Staff\/?page_id=13910"},"modified":"2024-01-10T15:17:50","modified_gmt":"2024-01-10T15:17:50","slug":"contact-tel-support","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/TEL-Support-Staff\/contact-tel-support\/","title":{"rendered":"Contact TEL Support"},"content":{"rendered":"<p>Please visit\u00a0<a href=\"https:\/\/itsstatus.reading.ac.uk\/\">Digital Technology Services (DTS) status page<\/a> to check if there are any system issues.<\/p>\n<p>To report any technical issues or if you can\u2019t find what you\u2019re looking for. Please log a ticket through the\u00a0<a href=\"https:\/\/uor.topdesk.net\/tas\/public\/ssp\/content\/serviceflow?unid=65a905b408514066ae982d8ae3ce252b\">DTS Self Service Portal<\/a>. If you are unable to login please send an email to dts@reading.ac.uk.<\/p>\n<p>To view list of known issues reported from May 2023 onwards, please visit\u00a0<a href=\"https:\/\/livereadingac.sharepoint.com\/:x:\/s\/grp-it-TEL\/Ec6XdpJv_KZGi9_9e2Qb364BN99h4JQehyndB1y8Lw-N_w?e=XO5hZ3\">TEL Known issues<\/a>\u00a0spreadsheet.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please visit\u00a0Digital Technology Services (DTS) status page to check if there are any system issues. To report any technical issues or if you can\u2019t find what you\u2019re looking for. Please log a ticket through the\u00a0DTS Self Service Portal. If you are unable to login please send an email to dts@reading.ac.uk. To view list of known [&hellip;]<\/p>\n","protected":false},"author":153,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"no","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact TEL Support - Technology Enhanced Learning Support for Staff<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.reading.ac.uk\/TEL-Support-Staff\/contact-tel-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact TEL Support - Technology Enhanced Learning Support for Staff\" \/>\n<meta property=\"og:description\" content=\"Please visit\u00a0Digital Technology Services (DTS) status page to check if there are any system issues. 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