{"id":1782,"date":"2025-07-29T14:16:44","date_gmt":"2025-07-29T13:16:44","guid":{"rendered":"https:\/\/sites.reading.ac.uk\/slt-clinic\/?page_id=1782"},"modified":"2026-04-13T09:06:55","modified_gmt":"2026-04-13T08:06:55","slug":"research-and-service-improvement","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/","title":{"rendered":"Service improvement"},"content":{"rendered":"<p><span data-contrast=\"auto\">We continually review and try to improve our services. We do this through specific projects, feedback\u00a0from and collaboration with\u00a0people using our services, collaboration with local NHS services and ongoing, regular discussions about equity, diversity and belonging.\u00a0Some of the recent developments are:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3>Development of an accessible report template<\/h3>\n<p><span data-contrast=\"auto\">The aim of this project was to develop templates that could be used by our staff and students that supported them to\u00a0write\u00a0reports that were easy to access by everyone using our service, including children and adults with language difficulties.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Who was involved?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">People who had accessed our clinic either for support themselves or for a family member<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">University of Reading Speech and language therapy and psychology placement students<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Speech and Language Therapists (SLT) working in the clinic<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">What we did:<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Review of current report writing practices<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Review of the guidelines for\u00a0writing\u00a0accessible reports in healthcare and specifically for SLTs<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Feedback from people who had received reports from our clinic<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Creation of a prototype report<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Workshop with service users, students and SLTs\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Creation of templates with specific guidance<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Outcome:<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/p>\n<p>The new templates are now being used across the clinic. Students are benefitting from specific guidance to ensure their reports contain what people coming to the clinic want. There is greater consistency of report writing across service.<\/p>\n<p>What people say about the new reports:<\/p>\n<p><em>\u2018Thank you for such a thorough report and also the child friendly one which L absolutely loved. So thoughtful.\u2019\u00a0 <\/em><\/p>\n<p><em>\u2018<\/em><em>I have just shared the child friendly report with K. He was so happy to sit and listen and was beaming with pride as I read it to him. Thank you very much for taking the time to put this together as well as the initial report.\u2019<\/em><\/p>\n<h3><div class=\"mks_separator\" style=\"border-bottom: 2px dashed;\"><\/div><\/h3>\n<h3><span data-contrast=\"none\">Development of guidelines for working with people<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\"> who speak more than one language<\/span><\/h3>\n<p>This project was run by two final year SLT students, under the supervision of SLTs as part of a student placement. The aim of the project was to produce a set of guidelines and resources to support staff and students to work effectively with families who speak more than one language.<\/p>\n<p>Who was involved?<\/p>\n<ul>\n<li>People who had accessed our clinic either for support themselves or for a family member<\/li>\n<\/ul>\n<ul>\n<li>University of Reading Speech and language therapy students<\/li>\n<\/ul>\n<ul>\n<li>Speech and Language Therapists (SLT) working in the clinic<\/li>\n<\/ul>\n<p>What we did:<\/p>\n<ul>\n<li>Review of the people coming to the clinic to determine how many spoke more than one language and what languages they spoke<\/li>\n<\/ul>\n<ul>\n<li>Review of professional guidelines and best practice documents<\/li>\n<\/ul>\n<ul>\n<li>Interviews with people who had accessed the service and speak more than one language<\/li>\n<\/ul>\n<ul>\n<li>Feedback from SLTs who work in the clinic<\/li>\n<\/ul>\n<ul>\n<li>Feedback from other members of university staff with relevant expertise, such as those working in the Centre for Multilingualism (CELM)<\/li>\n<\/ul>\n<p>Outcome:<\/p>\n<ul>\n<li>During the project some immediate changes were made to processes to ensure the relevant information is gathered to inform decision making<\/li>\n<\/ul>\n<ul>\n<li>Guidelines are now in place to ensure consistent decision making for families who speak more than one language<\/li>\n<\/ul>\n<ul>\n<li>Resources such as checklists ensure steps are followed<\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/slt-clinic\/what-to-expect-if-you-speak-more-than-one-language\/\">Website updated<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We continually review and try to improve our services. We do this through specific projects, feedback\u00a0from and collaboration with\u00a0people using our services, collaboration with local NHS services and ongoing, regular&#8230;<a class=\"read-more\" href=\"&#104;&#116;&#116;&#112;&#115;&#58;&#47;&#47;&#115;&#105;&#116;&#101;&#115;&#46;&#114;&#101;&#97;&#100;&#105;&#110;&#103;&#46;&#97;&#99;&#46;&#117;&#107;&#47;&#115;&#108;&#116;&#45;&#99;&#108;&#105;&#110;&#105;&#99;&#47;&#114;&#101;&#115;&#101;&#97;&#114;&#99;&#104;&#45;&#97;&#110;&#100;&#45;&#115;&#101;&#114;&#118;&#105;&#99;&#101;&#45;&#105;&#109;&#112;&#114;&#111;&#118;&#101;&#109;&#101;&#110;&#116;&#47;\">Read More ><\/a><\/p>\n","protected":false},"author":196,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service improvement - Speech And Language Therapy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service improvement - Speech And Language Therapy\" \/>\n<meta property=\"og:description\" content=\"We continually review and try to improve our services. We do this through specific projects, feedback\u00a0from and collaboration with\u00a0people using our services, collaboration with local NHS services and ongoing, regular...Read More &gt;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/\" \/>\n<meta property=\"og:site_name\" content=\"Speech And Language Therapy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-13T08:06:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/\",\"url\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/\",\"name\":\"Service improvement - Speech And Language Therapy\",\"isPartOf\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/#website\"},\"datePublished\":\"2025-07-29T13:16:44+00:00\",\"dateModified\":\"2026-04-13T08:06:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service improvement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/#website\",\"url\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/\",\"name\":\"Speech And Language Therapy\",\"description\":\"Training Speech and Language Therapists for 50 years...\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service improvement - Speech And Language Therapy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sites.reading.ac.uk\/slt-clinic\/research-and-service-improvement\/","og_locale":"en_GB","og_type":"article","og_title":"Service improvement - Speech And Language Therapy","og_description":"We continually review and try to improve our services. 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