{"id":65,"date":"2020-11-02T08:30:53","date_gmt":"2020-11-02T08:30:53","guid":{"rendered":"http:\/\/sites.reading.ac.uk\/slt-clinic\/?page_id=65"},"modified":"2025-08-11T13:52:05","modified_gmt":"2025-08-11T12:52:05","slug":"compliments-and-concerns","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/","title":{"rendered":"Compliments and concerns"},"content":{"rendered":"<div class=\" c-teal \"><span style=\"letter-spacing: 0.08px\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-89\" src=\"\/wp-content\/uploads\/sites\/51\/2020\/11\/Compliments-and-Complaints.jpg\" alt=\"\" width=\"1200\" height=\"375\" srcset=\"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-content\/uploads\/sites\/51\/2020\/11\/Compliments-and-Complaints.jpg 1200w, https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-content\/uploads\/sites\/51\/2020\/11\/Compliments-and-Complaints-300x94.jpg 300w, https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-content\/uploads\/sites\/51\/2020\/11\/Compliments-and-Complaints-768x240.jpg 768w, https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-content\/uploads\/sites\/51\/2020\/11\/Compliments-and-Complaints-1024x320.jpg 1024w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer.<\/span><\/div>\n<div class=\"cl-main_2 c-teal\">\n<div class=\"content-body\">\n<h4>Compliments<\/h4>\n<p>We enjoy receiving your verbal and written compliments. We may ask your permission to anonymise your feedback for our website and any verbal or written compliments about students are shared with them and recorded on their clinical report forms.<\/p>\n<h4>Concerns<\/h4>\n<p>If at any time you are unhappy about any aspect of the service you are receiving or have any safeguarding concerns, please speak with the relevant clinician and tell them about your concern. Alternatively you can complete the form below and we will endeavour to resolve your issues as simply and as quickly as possible.<\/p>\n<div class=\"formContainer\">\n<div><strong><label for=\"FE19812\">If you would like us to follow up on your comment please provide us with your contact email address<\/label><\/strong><\/div>\n<div><\/div>\n<div><\/div>\n<div class=\"FormField\"><\/div>\n<\/div>\n<div><\/div>\n<div><\/div>\n<div><noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div id=\"nf-form-1-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-1\" aria-describedby=\"nf-form-errors-1\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='1';form.settings={\"objectType\":\"Form Setting\",\"editActive\":true,\"title\":\"Compliments and concerns\",\"key\":\"\",\"created_at\":\"2020-10-29 09:21:56\",\"default_label_pos\":\"above\",\"conditions\":[],\"show_title\":\"1\",\"clear_complete\":\"1\",\"hide_complete\":\"1\",\"wrapper_class\":\"\",\"element_class\":\"\",\"add_submit\":\"1\",\"logged_in\":\"\",\"not_logged_in_msg\":\"\",\"sub_limit_number\":\"\",\"sub_limit_msg\":\"\",\"calculations\":[],\"formContentData\":[\"name\",\"email\",\"message\",\"submit\"],\"container_styles_background-color\":\"\",\"container_styles_border\":\"\",\"container_styles_border-style\":\"\",\"container_styles_border-color\":\"\",\"container_styles_color\":\"\",\"container_styles_height\":\"\",\"container_styles_width\":\"\",\"container_styles_font-size\":\"\",\"container_styles_margin\":\"\",\"container_styles_padding\":\"\",\"container_styles_display\":\"\",\"container_styles_float\":\"\",\"container_styles_show_advanced_css\":\"0\",\"container_styles_advanced\":\"\",\"title_styles_background-color\":\"\",\"title_styles_border\":\"\",\"title_styles_border-style\":\"\",\"title_styles_border-color\":\"\",\"title_styles_color\":\"\",\"title_styles_height\":\"\",\"title_styles_width\":\"\",\"title_styles_font-size\":\"\",\"title_styles_margin\":\"\",\"title_styles_padding\":\"\",\"title_styles_display\":\"\",\"title_styles_float\":\"\",\"title_styles_show_advanced_css\":\"0\",\"title_styles_advanced\":\"\",\"row_styles_background-color\":\"\",\"row_styles_border\":\"\",\"row_styles_border-style\":\"\",\"row_styles_border-color\":\"\",\"row_styles_color\":\"\",\"row_styles_height\":\"\",\"row_styles_width\":\"\",\"row_styles_font-size\":\"\",\"row_styles_margin\":\"\",\"row_styles_padding\":\"\",\"row_styles_display\":\"\",\"row_styles_show_advanced_css\":\"0\",\"row_styles_advanced\":\"\",\"row-odd_styles_background-color\":\"\",\"row-odd_styles_border\":\"\",\"row-odd_styles_border-style\":\"\",\"row-odd_styles_border-color\":\"\",\"row-odd_styles_color\":\"\",\"row-odd_styles_height\":\"\",\"row-odd_styles_width\":\"\",\"row-odd_styles_font-size\":\"\",\"row-odd_styles_margin\":\"\",\"row-odd_styles_padding\":\"\",\"row-odd_styles_display\":\"\",\"row-odd_styles_show_advanced_css\":\"0\",\"row-odd_styles_advanced\":\"\",\"success-msg_styles_background-color\":\"\",\"success-msg_styles_border\":\"\",\"success-msg_styles_border-style\":\"\",\"success-msg_styles_border-color\":\"\",\"success-msg_styles_color\":\"\",\"success-msg_styles_height\":\"\",\"success-msg_styles_width\":\"\",\"success-msg_styles_font-size\":\"\",\"success-msg_styles_margin\":\"\",\"success-msg_styles_padding\":\"\",\"success-msg_styles_display\":\"\",\"success-msg_styles_show_advanced_css\":\"0\",\"success-msg_styles_advanced\":\"\",\"error_msg_styles_background-color\":\"\",\"error_msg_styles_border\":\"\",\"error_msg_styles_border-style\":\"\",\"error_msg_styles_border-color\":\"\",\"error_msg_styles_color\":\"\",\"error_msg_styles_height\":\"\",\"error_msg_styles_width\":\"\",\"error_msg_styles_font-size\":\"\",\"error_msg_styles_margin\":\"\",\"error_msg_styles_padding\":\"\",\"error_msg_styles_display\":\"\",\"error_msg_styles_show_advanced_css\":\"0\",\"error_msg_styles_advanced\":\"\",\"allow_public_link\":0,\"public_link\":\"https:\\\/\\\/sites.reading.ac.uk\\\/slt-clinic\\\/ninja-forms\\\/1krm9\",\"embed_form\":\"\",\"currency\":\"\",\"unique_field_error\":\"A form with this value has already been submitted.\",\"public_link_key\":\"1krm9\",\"changeEmailErrorMsg\":\"Please enter a valid email address!\",\"changeDateErrorMsg\":\"Please enter a valid date!\",\"confirmFieldErrorMsg\":\"These fields must match!\",\"fieldNumberNumMinError\":\"Number Min Error\",\"fieldNumberNumMaxError\":\"Number Max Error\",\"fieldNumberIncrementBy\":\"Please increment by \",\"formErrorsCorrectErrors\":\"Please correct errors before submitting this form.\",\"validateRequiredField\":\"This is a required field.\",\"honeypotHoneypotError\":\"Honeypot Error\",\"fieldsMarkedRequired\":\"Fields marked with an <span class=\\\"ninja-forms-req-symbol\\\">*<\\\/span> are required\",\"drawerDisabled\":false,\"form_title_heading_level\":\"3\",\"ninjaForms\":\"Ninja Forms\",\"fieldTextareaRTEInsertLink\":\"Insert Link\",\"fieldTextareaRTEInsertMedia\":\"Insert Media\",\"fieldTextareaRTESelectAFile\":\"Select a file\",\"formHoneypot\":\"If you are a human seeing this field, please leave it empty.\",\"fileUploadOldCodeFileUploadInProgress\":\"File Upload in Progress.\",\"fileUploadOldCodeFileUpload\":\"FILE UPLOAD\",\"currencySymbol\":\"&pound;\",\"thousands_sep\":\",\",\"decimal_point\":\".\",\"siteLocale\":\"en_GB\",\"dateFormat\":\"d\\\/m\\\/Y\",\"startOfWeek\":\"1\",\"of\":\"of\",\"previousMonth\":\"Previous Month\",\"nextMonth\":\"Next Month\",\"months\":[\"January\",\"February\",\"March\",\"April\",\"May\",\"June\",\"July\",\"August\",\"September\",\"October\",\"November\",\"December\"],\"monthsShort\":[\"Jan\",\"Feb\",\"Mar\",\"Apr\",\"May\",\"Jun\",\"Jul\",\"Aug\",\"Sep\",\"Oct\",\"Nov\",\"Dec\"],\"weekdays\":[\"Sunday\",\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\"],\"weekdaysShort\":[\"Sun\",\"Mon\",\"Tue\",\"Wed\",\"Thu\",\"Fri\",\"Sat\"],\"weekdaysMin\":[\"Su\",\"Mo\",\"Tu\",\"We\",\"Th\",\"Fr\",\"Sa\"],\"recaptchaConsentMissing\":\"reCaptcha validation couldn&#039;t load.\",\"recaptchaMissingCookie\":\"reCaptcha v3 validation couldn&#039;t load the cookie needed to submit the form.\",\"recaptchaConsentEvent\":\"Accept reCaptcha cookies before sending the form.\",\"currency_symbol\":\"\",\"beforeForm\":\"\",\"beforeFields\":\"\",\"afterFields\":\"\",\"afterForm\":\"\"};form.fields=[{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":1,\"idAttribute\":\"id\",\"label\":\"Name\",\"key\":\"name\",\"type\":\"textbox\",\"created_at\":\"2020-10-29 09:21:59\",\"label_pos\":\"above\",\"required\":1,\"placeholder\":\"\",\"default\":\"\",\"wrapper_class\":\"\",\"element_class\":\"\",\"container_class\":\"\",\"input_limit\":\"\",\"input_limit_type\":\"characters\",\"input_limit_msg\":\"Character(s) left\",\"manual_key\":\"\",\"disable_input\":\"\",\"admin_label\":\"\",\"help_text\":\"\",\"desc_text\":\"\",\"disable_browser_autocomplete\":\"\",\"mask\":\"\",\"custom_mask\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"cellcid\":\"c3277\",\"custom_name_attribute\":\"\",\"personally_identifiable\":\"\",\"value\":\"\",\"id\":1,\"beforeField\":\"\",\"afterField\":\"\",\"parentType\":\"textbox\",\"element_templates\":[\"textbox\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":2,\"idAttribute\":\"id\",\"label\":\"Email\",\"key\":\"email\",\"type\":\"email\",\"created_at\":\"2020-10-29 09:22:01\",\"label_pos\":\"above\",\"required\":1,\"placeholder\":\"\",\"default\":\"\",\"wrapper_class\":\"\",\"element_class\":\"\",\"container_class\":\"\",\"admin_label\":\"\",\"help_text\":\"\",\"desc_text\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"cellcid\":\"c3281\",\"custom_name_attribute\":\"email\",\"personally_identifiable\":1,\"value\":\"\",\"id\":2,\"beforeField\":\"\",\"afterField\":\"\",\"parentType\":\"email\",\"element_templates\":[\"email\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":3,\"idAttribute\":\"id\",\"label\":\"Message\",\"key\":\"message\",\"type\":\"textarea\",\"created_at\":\"2020-10-29 09:22:03\",\"label_pos\":\"above\",\"required\":1,\"placeholder\":\"\",\"default\":\"\",\"wrapper_class\":\"\",\"element_class\":\"\",\"container_class\":\"\",\"input_limit\":\"\",\"input_limit_type\":\"characters\",\"input_limit_msg\":\"Character(s) left\",\"manual_key\":\"\",\"disable_input\":\"\",\"admin_label\":\"\",\"help_text\":\"\",\"desc_text\":\"\",\"disable_browser_autocomplete\":\"\",\"textarea_rte\":\"\",\"disable_rte_mobile\":\"\",\"textarea_media\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"cellcid\":\"c3284\",\"value\":\"\",\"id\":3,\"beforeField\":\"\",\"afterField\":\"\",\"parentType\":\"textarea\",\"element_templates\":[\"textarea\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":5,\"idAttribute\":\"id\",\"label\":\"Submit\",\"key\":\"submit\",\"type\":\"submit\",\"created_at\":\"2020-10-29 09:22:05\",\"processing_label\":\"Processing\",\"container_class\":\"\",\"element_class\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"submit_element_hover_styles_background-color\":\"\",\"submit_element_hover_styles_border\":\"\",\"submit_element_hover_styles_border-style\":\"\",\"submit_element_hover_styles_border-color\":\"\",\"submit_element_hover_styles_color\":\"\",\"submit_element_hover_styles_height\":\"\",\"submit_element_hover_styles_width\":\"\",\"submit_element_hover_styles_font-size\":\"\",\"submit_element_hover_styles_margin\":\"\",\"submit_element_hover_styles_padding\":\"\",\"submit_element_hover_styles_display\":\"\",\"submit_element_hover_styles_float\":\"\",\"submit_element_hover_styles_show_advanced_css\":0,\"submit_element_hover_styles_advanced\":\"\",\"cellcid\":\"c3287\",\"id\":4,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"above\",\"parentType\":\"textbox\",\"element_templates\":[\"submit\",\"button\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"}];nfForms.push(form);<\/script>\n        <\/div>\n<p>If you are not satisfied with the response you receive, then please contact the School Clinical Governance Lead, Ignazio Puzzo (<a href=\"mailto:i.puzzo@reading.ac.uk\">i.puzzo@reading.ac.uk<\/a>) outlining your concerns. A formal complaint must normally be raised within 6 months of the relevant event. You will receive a written acknowledgement within 3 working days of the complaint. An investigation will be initiated and a full response will be made within 4 weeks. As a matter of good practice the Head of School of Psychology and Clinical Language Sciences will then be copied into any correspondence relating to this complaint.<\/p>\n<p>All clinical staff are regulated by the Health and Care Professions Council (HCPC) and they offer advice and guidance if you feel you wish to <a href=\"http:\/\/www.hcpc-uk.org\/complaints\/raiseaconcern\/\">raise a concern about an individual&#8217;s clinical practice<\/a>.<\/p>\n<p>Additionally, you may wish to seek advice from\u00a0<a href=\"http:\/\/www.rcslt.org\/speech_and_language_therapy\/Guidance_for_clients\">Royal College of Speech and Language Therapists.<\/a>\u00a0The College does not comment on individual cases but can help signpost an appropriate action.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer. Compliments We enjoy receiving your&#8230;<a class=\"read-more\" href=\"&#104;&#116;&#116;&#112;&#115;&#58;&#47;&#47;&#115;&#105;&#116;&#101;&#115;&#46;&#114;&#101;&#97;&#100;&#105;&#110;&#103;&#46;&#97;&#99;&#46;&#117;&#107;&#47;&#115;&#108;&#116;&#45;&#99;&#108;&#105;&#110;&#105;&#99;&#47;&#99;&#111;&#109;&#112;&#108;&#105;&#109;&#101;&#110;&#116;&#115;&#45;&#97;&#110;&#100;&#45;&#99;&#111;&#110;&#99;&#101;&#114;&#110;&#115;&#47;\">Read More ><\/a><\/p>\n","protected":false},"author":186,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Compliments and concerns - Speech And Language Therapy<\/title>\n<meta name=\"description\" content=\"We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Compliments and concerns - Speech And Language Therapy\" \/>\n<meta property=\"og:description\" content=\"We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/\" \/>\n<meta property=\"og:site_name\" content=\"Speech And Language Therapy\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-11T12:52:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/\",\"url\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/\",\"name\":\"Compliments and concerns - Speech And Language Therapy\",\"isPartOf\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/#website\"},\"datePublished\":\"2020-11-02T08:30:53+00:00\",\"dateModified\":\"2025-08-11T12:52:05+00:00\",\"description\":\"We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer.\",\"breadcrumb\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Compliments and concerns\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/#website\",\"url\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/\",\"name\":\"Speech And Language Therapy\",\"description\":\"Training Speech and Language Therapists for 50 years...\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.reading.ac.uk\/slt-clinic\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Compliments and concerns - Speech And Language Therapy","description":"We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/","og_locale":"en_GB","og_type":"article","og_title":"Compliments and concerns - Speech And Language Therapy","og_description":"We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer.","og_url":"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/","og_site_name":"Speech And Language Therapy","article_modified_time":"2025-08-11T12:52:05+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/","url":"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/","name":"Compliments and concerns - Speech And Language Therapy","isPartOf":{"@id":"https:\/\/sites.reading.ac.uk\/slt-clinic\/#website"},"datePublished":"2020-11-02T08:30:53+00:00","dateModified":"2025-08-11T12:52:05+00:00","description":"We welcome feedback about our clinical services and take both positive and negative comments seriously as they help us to improve the service we offer.","breadcrumb":{"@id":"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sites.reading.ac.uk\/slt-clinic\/compliments-and-concerns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sites.reading.ac.uk\/slt-clinic\/"},{"@type":"ListItem","position":2,"name":"Compliments and concerns"}]},{"@type":"WebSite","@id":"https:\/\/sites.reading.ac.uk\/slt-clinic\/#website","url":"https:\/\/sites.reading.ac.uk\/slt-clinic\/","name":"Speech And Language Therapy","description":"Training Speech and Language Therapists for 50 years...","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sites.reading.ac.uk\/slt-clinic\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/pages\/65"}],"collection":[{"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/users\/186"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":6,"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"predecessor-version":[{"id":1889,"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/pages\/65\/revisions\/1889"}],"wp:attachment":[{"href":"https:\/\/sites.reading.ac.uk\/slt-clinic\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}