{"id":2118,"date":"2017-07-05T16:04:02","date_gmt":"2017-07-05T16:04:02","guid":{"rendered":"http:\/\/research.reading.ac.uk\/sustainability\/?page_id=2118"},"modified":"2025-10-16T09:13:11","modified_gmt":"2025-10-16T09:13:11","slug":"dispose","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/sustainability\/recycling\/dispose\/","title":{"rendered":"Waste Disposal Request, Skips and More…"},"content":{"rendered":"
Sustainability <\/span><\/a><\/span><\/div><\/div><\/div><\/div>
\n\t\t\t\n\t\t\n\t\t\t<\/span>\n\t\t\tWaste Disposal Request Form (via FixMy)\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div>
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<\/p>\n

At the start of August 2025, the Estates Wren system was replaced by a new system called Concerto, so there have been changes to the process for requesting waste disposal collections. All members of staff now have the ability to raise online Waste Disposal Requests via the new FixMy platform within Concerto by clicking on the green Waste Disposal Request Form button at the top of this page.<\/strong><\/a> For step-by-step guidance on how to log in to FixMy and use the new Waste Disposal Request Form, you can either scroll down on this page and click on the 'more details' drop-down under the heading 'Guidance on how to raise a Waste Disposal Request via the FixMy platform on Concerto', or click on this quick link to get there<\/a>.<\/em><\/p>\n

The Estates Helpdesk can also raise job requests in Concerto, so if you need help, please follow the link to the Estates Helpdesk webpage<\/a> for details of how to call, or send an email, to request waste disposal.<\/p>\n

From the start of 2025\/26 academic year, the disposal costs that were previously re-charged to Schools and Professional Services for the collection of waste items by the Porters (via the Waste Disposal Request process) will be paid for centrally by Sustainability Services; but Portering labour costs will still be re-charged to each requester for each job via a Project Code.<\/strong> Any waste disposal requests that the Porters cannot undertake, and which therefore require the University's waste management contractor (Select Environmental Services), or other Estates' contractor, to undertake, will be re-charged in full to each requester. Commercially-operating areas (e.g. Catering, SportsPark) will continue to pay disposal costs for their waste collections, via monthly re-charging by Sustainability. Schools will continue to pay disposal costs for clinical waste, hazardous waste and ad-hoc collections that are undertaken directly by Select, via monthly re-charging by Sustainability.<\/p>\n

You can currently request a waste collection via the FixMy platform within Concerto<\/a>\u00a0for the following items:<\/strong><\/p>\n

\u2714\u00a0<\/span> Furniture, bags of confidential waste, pallets, non-IT electrical equipment, bulky waste, and large amounts of day-to-day waste that won't fit in local bins.<\/strong>\u00a0 These items will be\u00a0collected by the Portering team and re-used or recycled, where possible, before disposal.<\/p>\n

\u2714\u00a0<\/span> Domestic-sized fridges, freezers, chillers.<\/strong>\u00a0 These items will be\u00a0collected by the Portering team for recycling.<\/p>\n

Please do not use the online request form via FixMy for the following items<\/em>; you must<\/u> contact\u00a0waste@reading.ac.uk<\/a>\u00a0directly if\u00a0you need to dispose of any of the following types of items:<\/strong><\/p>\n

\u274c Commercial\/industrial fridges, freezers, chillers, aircon equipment -<\/strong> which may be too heavy\/bulky for the Porters to move;<\/p>\n

\u274c Chemicals, paints, oils, gas cylinders, fluorescent tubes, lab waste or contaminated items (including all hazardous waste and clinical waste)<\/strong>;<\/p>\n

\u274c Large, bulky\u00a0or\u00a0very heavy items<\/strong>\u00a0that cannot be easily lifted and moved by hand.<\/p>\n

For all data-holding equipment and all IT equipment, please use the free-of-charge 'Reuse & Recycle Service' offered by DTS<\/a> - do not use the Online Disposal Request Form<\/em>.<\/strong>\u00a0Please also read the IT Equipment Disposal Policy<\/a> if you need to dispose of IT equipment.<\/p>\n

Please note that the Online Waste Disposal Form should be available to staff wherever logged into the University network i.e. working on campus, from home, or remotely. If you have problems using the form, or you want to discuss a complicated disposal request, please send an email to waste@reading.ac.uk<\/a><\/em><\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

Guidance on how to raise a Waste Disposal Request via the FixMy platform on Concerto<\/h3>\n
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more details<\/span><\/p>\n

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Please follow the step-by-step guidance below:<\/h4>\n
    \n
  1. Raising a Waste Disposal Request is now done via the FixMy page on the Estates Concerto platform<\/a>. A Waste Disposal Request is basically treated as a Portering Job Request and will be overseen and undertaken by the Portering team, not by the Sustainability team<\/strong>.<\/li>\n
  2. When on the Concerto login\/sign in page, scroll down and click on the blue button that says 'Log in with your Network credentials', which should then use Single Sign On (SSO) to log you into the system.<\/li>\n
  3. When logged in and on the Concerto home page, click on the text saying 'Raise job (FixMy)' - although firstly you may need to click on the drop-down arrow on the left-hand sidebar next to the text 'Helpdesk' in order to see the FixMy link.<\/li>\n
  4. Within FixMy, you will first need to select the specific Site where the waste is located, by clicking on the Site name (e.g. Whiteknights).<\/li>\n
  5. Then you will need to select whether the waste is located in a specific Building or in an External Area, by clicking on the relevant button. Please note that you will need to raise multiple job requests if you have waste in different buildings\/locations, or in different rooms in the same building.<\/li>\n
  6. If 'Building' is selected, please then click on the button containing the name of the Building. Next you will be asked whether the request is for the whole building - normally for a Waste Disposal Request you need to click 'No' - then select the specific Floor and Room where the waste is located.<\/li>\n
  7. If 'External Area' is selected, you will be asked to describe the location of the waste\/issue and give any other details in a 'Location Description' free-text box. Then click on the blue 'NEXT' button.<\/li>\n
  8. You will then be asked what type of job request you are submitting, so for a Waste Disposal Request please click on the button that says 'Request for a customer funded service (Security, Cleaning, Waste, Porters, Keys)'. Then click on the 'Yes' button when asked if you are raising a Portering job; and then click on the 'Waste' button for the Portering classification.<\/li>\n
  9. You will be given the option to request a specific date and time by which the job should be undertaken by the Porters, but please be aware that they need at least 3 to 5 days to process and book-in job requests. Click on the blue 'NEXT' button after filling in the requested information.<\/li>\n
  10. Next you will be asked to provide a Project Code to be used as the funding source, against which the Porters labour\/time will be re-charged. Please ensure that the Project Code supplied is valid and correct. Click on the blue 'NEXT' button after adding in the Project Code.<\/li>\n
  11. On the next screen, you will be asked to provide as much detail as possible about the waste items in the room\/location previously specified, so please include the type and number of items, their size and weight, and any access issues (including keys or door codes required); this will help prevent delays with processing and collection. Please note that you no longer need to choose 'Item Type', 'Sub Type', 'Size' and 'Quantity' drop-downs, so all of this information must be included in the 'Additional information' free-text box.<\/em> If any of the items are heavy or bulky, please give an explanation in the free-text box.<\/li>\n
  12. If any of the items are from a laboratory, please ensure that they have been decontaminated and have a decontamination form attached to them, if applicable; and declare this in the free-text box.<\/li>\n
  13. Click on the blue 'NEXT' button after filling in information about the items to be collected.<\/li>\n
  14. On the next screen you have the option to upload a photo or file. If it's possible to take a photo of the waste items, particularly any items that are 'unusual' or heavy\/bulky, and upload the photos here, this will be very useful to the Porters. To add a photo or file, it is easiest to drag-and-drop the file onto the area that says 'DROP HERE'; or you can click on the 'Choose files' button, and then click on the correct file wherever it is located on your computer or online storage, but then ensure you click on the 'UPLOAD SELECTED FILE(S)' button. When the photo is showing below the text 'File\/s to be attached when saved' please click on the blue 'NEXT' button.<\/li>\n
  15. When you have finished inputting information for the Waste Disposal Request, a Job Summary page will be shown to you - please check that all the details are correct and that detailed information is given for the item(s) to be collected. If you need to make a change, or add more information, please click on the 'BACK' button towards the top of the page to make changes. Once you are happy with the Request, please click on the 'CONFIRM' button at the top, and you will be given a Concerto Job Number on the next screen. The form will then be sent to the Portering Helpdesk to be processed, and the Porters will undertake the job.<\/li>\n
  16. If you have any questions or issues with a Waste Disposal Request, please contact the Porters in the first instance by email via porters@reading.ac.uk<\/a> or by phone on 0118 378 3479, and quote the Concerto Job Number that you were given.<\/li>\n
  17. If you have items in different rooms in a building, or in different locations, you will need to raise further Waste Disposal Requests once the first one is completed and you have a Job Number.<\/li>\n
  18. To track the job requests that you have raised, you will need to click on the 'Helpdesk' icon on the Home Page, when logged into Concerto (or click on the text saying 'Helpdesk' by first clicking on the drop-down arrow on the left-hand sidebar next to the 'Helpdesk' heading). Then click on the 'Portering' tab in the middle of the screen, followed by the 'All records' tab underneath.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div><\/div>

    Order New Confidential Waste Bags and\/or a Collection of Cartridge Recycling Boxes<\/h3>\n
    \n\t

    more details<\/span><\/p>\n

    \n

    If you require new (empty) confidential waste bags to be delivered, or you want to request collection of full printer\/toner cartridge recycling boxes, please do this via the new FixMy page within the Estates' Concerto system by raising a Portering Job Request (not a Waste Disposal Request)<\/a>. Or send an email to waste@reading.ac.uk<\/a>\u00a0with details of how many items, the location, and any access requirements for the Porters.\u00a0The request will then be passed on to the Porters for them to undertake on a free-of-charge basis.<\/p>\n

    Please note that you must use the Waste Disposal Request Form on the FixMy platform<\/a> to request collection of full confidential waste bags.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

    Skip hire<\/h3>\n
    \n\t

    more details<\/span><\/p>\n

    \n

    If you are having a clear out, or are moving offices, and have a lot of waste to dispose of, we can arrange skip hire. Charges apply and do change over time, so contact us via waste@reading.ac.uk<\/a>\u00a0for an up-to-date estimate.<\/p>\n

    Please remember to reduce waste by re-using wherever possible - the University has a re-use portal (called Warp-it<\/a>) and a contract with an equipment reseller (UniGreenScheme<\/a>).<\/p>\n

    <\/div><\/p>\n<\/div>\n<\/div><\/div>

    Personally owned IT equipment<\/h3>\n
    \n\t

    more details<\/span><\/p>\n

    \n

    The University no longer provides a service for staff to securely dispose of their personally-owned IT equipment via the online shop. If you are using a personally-owned piece of IT equipment for business purposes, under the University's Bring Your Own Device Policy, and you want to dispose of it, please contact DTS via device-lifecycle-dts@reading.ac.uk<\/a> to discuss options.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

    Disposal Charges<\/h3>\n
    \n\t

    more details<\/span><\/p>\n

    \n

    Schools and Functions must cover the cost of disposal\u00a0of unwanted waste items\u00a0in line with the University's Waste Services Recharge Policy<\/a>. A valid Project Code must be given when filling in the Waste Disposal Request Form, which will be used to re-charge the Porters' labour\/time to undertake the job. Once a Waste Disposal Request is received it will be processed by the Portering team and the Porters will then collect the items. Please note that the Porters' labour charge will still be charged if items specified on a Waste Disposal Request are subsequently not made available when collection occurs, or are incorrectly labelled for disposal.<\/strong><\/p>\n

    Are there charges for items in good condition which could be re-used?<\/strong><\/p>\n

    Firstly, please offer items that are in good condition to other departments using the\u00a0Warp-it re-use portal<\/a>; re-homing items via Warp-it is free of charge when the items are stored locally (the person claiming items is responsible for any collection\/delivery costs). However, if your item does not find a home and you would like it removed, you will need to complete the online Waste Disposal Request Form. Portering labour charges will apply for the collection of all items.<\/p>\n

    Where items in good condition are sent for disposal, the Porters will assess them and, at their discretion, put them into storage (if there is space available) to be advertised for re-use via the Warp-it platform. When items are \"rescued\" in this way, the Portering charge paid by the original owner covers the cost of the Porters moving the items to storage for advertisement on Warp-it. The storage, advertising via Warp-it and any disposal is jointly managed by Sustainability and Portering teams.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

    Sustainability Waste Disposal Request Form (via FixMy) At the start of August 2025, the Estates Wren system was replaced by a new system called Concerto, so there have been changes to the process for requesting waste disposal collections. 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The University is considered to be a hazardous waste 'producer' under the Hazardous Waste Regulations 2005.\u00a0 Therefore the correct procedures and facilities need to be in place to ensure we\u2026","rel":"","context":"In "Waste and Recycling"","block_context":{"text":"Waste and Recycling","link":"https:\/\/sites.reading.ac.uk\/sustainability\/category\/waste-and-recycling\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/TS8gy4IPVVQ\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2297,"url":"https:\/\/sites.reading.ac.uk\/sustainability\/recycling\/recycle\/","url_meta":{"origin":2118,"position":1},"title":"What can I recycle?","author":"annaglue","date":"July 12, 2017","format":false,"excerpt":"In the recycling bins with blue lids\/labels: Paper Newspapers Magazines Cardboard (flattened) Envelopes NO paper cups NO plastics NO polystyrene NO hardback books NO glass NO food & liquid In the recycling bins with green lids\/labels: Metal cans & tins (empty) Metal foil & metal lids TetraPak cartons (empty) Plastic\u2026","rel":"","context":"In "Waste and Recycling"","block_context":{"text":"Waste and Recycling","link":"https:\/\/sites.reading.ac.uk\/sustainability\/category\/waste-and-recycling\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":50,"url":"https:\/\/sites.reading.ac.uk\/sustainability\/recycling\/","url_meta":{"origin":2118,"position":2},"title":"Resource Use, Recycling and Waste","author":"annaglue","date":"January 26, 2017","format":false,"excerpt":"The University of Reading strives to recycle as much waste as possible and reduce the impact it has on the environment. We\u2019ve taken great steps to reduce our waste through initiatives like Bin the Bins and Warp-It, and through improved facilities and communication.","rel":"","context":"In "Waste and Recycling"","block_context":{"text":"Waste and Recycling","link":"https:\/\/sites.reading.ac.uk\/sustainability\/category\/waste-and-recycling\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6184,"url":"https:\/\/sites.reading.ac.uk\/sustainability\/recycling\/where-does-our-waste-go\/","url_meta":{"origin":2118,"position":3},"title":"Where Does Our Waste Go?","author":"sustainabilityservices","date":"May 21, 2018","format":false,"excerpt":"To view this video with captions, please view on our YouTube channel by following this\u00a0link. This page provides information on how our waste is managed, who manages it and where it goes. - For more information on what you can recycle or how to handle your waste, consult the Waste\u2026","rel":"","context":"In "Waste and Recycling"","block_context":{"text":"Waste and Recycling","link":"https:\/\/sites.reading.ac.uk\/sustainability\/category\/waste-and-recycling\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2424,"url":"https:\/\/sites.reading.ac.uk\/sustainability\/recycling\/waste-recycling-az\/","url_meta":{"origin":2118,"position":4},"title":"A-to-Z of Waste and Recycling","author":"annaglue","date":"July 12, 2017","format":false,"excerpt":"A: Aerosols, Aluminium Cans\/Foil, Asbestos Waste, Appliances. more Aerosols On Campus: Some aerosols are categorised as hazardous waste, so please DO NOT put aerosols into any bins on campus.\u00a0 If the aerosol has been used for University business purposes, contact Sustainability Services\u00a0for recycling information (disposal is chargeable to the department).\u2026","rel":"","context":"In "Waste and Recycling"","block_context":{"text":"Waste and Recycling","link":"https:\/\/sites.reading.ac.uk\/sustainability\/category\/waste-and-recycling\/"},"img":{"alt_text":"","src":"\/wp-content\/uploads\/sites\/15\/2017\/07\/Aluminium_Recycle-224x300.jpg","width":350,"height":200},"classes":[]},{"id":7259,"url":"https:\/\/sites.reading.ac.uk\/sustainability\/recycling\/re-use\/warp-it\/","url_meta":{"origin":2118,"position":5},"title":"Warp-it","author":"ruthharris","date":"December 10, 2018","format":false,"excerpt":"Warp-it is an online portal (a bit like eBay), where members of staff can upload details of unwanted University furniture, office accessories and stationery (in good condition), and can claim any items listed there for free for business use. 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