What to do if you receive errors when submitting work to Turnitin: Most of the time students get error while submitting an incompatible file to Turnitin. If you are experiencing issues, please check the compatibility of your file.
Please check:
- Check whether your file meets minimum Turnitin requirement. Check this “Turnitin File Requirements” guide for details.
- Ensure file size is not larger than 100MB.
- Remove all the excessive formatting in your document. (avoid using word and PowerPoint templates)
- If you are submitting a scanned PDF or a word document which consists of images, please add at least 20 selectable words in your document. Check this guide for more info: “Turnitin: Submit Scanned / Handwritten Work“
- If you are resubmitting your work after the deadline has passed, please contact your Programme Admin team. Turnitin does not allow students to resubmit work after the deadline has passed.
- If you don’t see an error, but your file taking long time to upload or not being uploaded, please check your internet connection (try wired internet connection), or try a different internet browser.
Avoid late submissions: Always leave plenty of time and try to submit your work well in advance. If you are submitting your work just before the deadline and experience any technical issues (apart from the official system outage), please send your work to your Programme Admin team via “Ask a Questions in RISIS” to avoid late penalty.
Report the issue:
If you are unsure of the likely cause of the issue, please report the issue through the IT Self Service Portal.
Guide last updated on February 18, 2025