What to do if you receive errors when submitting work to Turnitin: Most of the time students get error while submitting an incompatible file to Turnitin. If you are experiencing any issues, please check the compatibility of your file.
- Check whether your file meets minimum Turnitin requirement. Check this “Turnitin File Requirements” guide for details.
- Ensure file size is not larger than 100MB.
- Remove all the excessive formatting in your document. (avoid using word and PowerPoint templates)
- If you are submitting a scanned PDF or a word document which consists of images, please add at least 20 selectable words in your document. Check this guide for more info: “Turnitin: Submit Scanned / Handwritten Work“
- If you are resubmitting your work after the deadline has passed, please contact your Programme Admin team. Turnitin does not allow students to resubmit work after the deadline has passed.
- If you don’t see an error, but your file taking long time to upload or not being uploaded, please check your internet connection (try wired internet connection), or try a different internet browser.
Report the issue:
If you are unsure of the likely cause of the issue, please report the issue to IT Service Desk as soon as possible. When reporting the issue, please provide following information:
- Module Code
- Assignment Title
- File type and size (e.g PDf, Word, Power Point)
- Internet browser (e.g Chrome, Safari, Firefox, Microsoft Edge, Internet Explorer)
- Operating System (e.g Windows, MAC)
- Include the screenshot of the message you are receiving (if possible)
Avoid late submissions: Always leave plenty of time and try to submit your work well in advance. If you are submitting your work just before the deadline and experience any technical issues (apart from the official system outage), please send your work to your Programme Admin team via email to avoid any late penalty.
For more information, please read following
When submitting to a Turnitin Assignment you may encounter errors.
They are usually descriptive and easy to resolve, but you may encounter some you aren’t sure about.
Here are some you might see:
The paper you have submitted seems to have an unusual number of excessively long or short words. Please try changing your font and submitting again.
The paper you are trying to submit is incorrectly formatted. There seems to be spaces between each letter in your paper.
This error is common if you are submitting a PowerPoint Presentation with lots of styling. To resolve this, export your sideshow to a PDF. You can export in a way that your notes are visible, if that is part of the work you want your instructor to see.
Images and Handwritten Work
Another possible error is:
We weren’t able to process your submission. Please try re-submitting your file. If you need further assistance, please contact TurnitinUK support.
You must submit more than 20 words of text.
In this case it’s likely that your paper is either scanned or has insufficient selectable text. To resolve this, please add 20 words of text to your paper.
You can see more about this error here:
You should contact the IT Service Desk by emailing email@example.com or calling the number 0118 378 6262.
Please provide following information:
– Module Code
– Assignment Title
– File type and size (e.g PDf, Word, Power Point)
– Internet browser (e.g Chrome, Safari, Firefox, Microsoft Edge, Internet Explorer)
– Operating System (e.g Windows, MAC)
Remember: If you're having issues submitting, you may wish to send your work to your programme administrator so they have a copy of it before the deadline. Please follow your school/department's instructions on who to contact.
If Turnitin shows you an error stating:
Error 9999 – Turnitin Assignment not linked with Grade Centre
If you didn’t receive an error but your work is not uploading, it may be due to a browser issue. Please try a different browser. If you are using Safari, you can see how to resolve possible issues here: