{"version":"1.0","provider_name":"Blackboard Help for Students - University of Reading","provider_url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students","author_name":"Sev Raychev","author_url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/author\/tel\/","title":"Known Issues - Blackboard Help for Students - University of Reading","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Pj8Z28ifB1\"><a href=\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/known-issues\/\">Known Issues<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/known-issues\/embed\/#?secret=Pj8Z28ifB1\" width=\"600\" height=\"338\" title=\"&#8220;Known Issues&#8221; &#8212; Blackboard Help for Students - University of Reading\" data-secret=\"Pj8Z28ifB1\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! 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Blackboard Learn Status:\u00a0Please visit the link\u00a0https:\/\/status.blackboard.com\/ to check live status. Expand the &#8216;Europe, Middle East &amp; Africa&#8217; section to view the status of Blackboard Learn SaaS, Ally and Collaborate Ultra. Turnitin Status:\u00a0Please visit\u00a0 the link https:\/\/turnitin.statuspage.io\/\u00a0to check live status. Known issues Please click on the title of an issue to see further information about it. Blackboard Learn Status Issue: Unable to open files from Blackboard (Server error, 404 &#8211; File or directory not found) Information: Users of the Microsoft Edge browser receive an error when trying to open Word, PowerPoint and other file attachments from Blackboard. Edge attempts to open MS Office files inside the browser but they fail to open. This is an issue with the &#8220;Open office files in the browser&#8221; feature in Microsoft Edge. This issue has been resolved in in Edge version 100.Solution: Update Edge to the latest stable release. If this is not possible, switch off the &#8220;Open office files in the browser&#8221; setting in Microsoft Edge (see below). Use a different browser (e.g. Chrome or Firefox). Steps to switch off &#8220;Open office files in the browser&#8221;: In Edge, copy and paste edge:\/\/settings\/downloads in the browser address bar and press Enter. Or click on the 3 dots in the top right-hand corner of\u00a0 the browser. Select Settings. Click on Downloads. Toggle the \u201cOpen office files in the browser\u201d setting to Off. For more information see this Blackboard support article. Resolved Issue: Unable to embed Stream videos in Blackboard Information: Students are unable to embed Stream videos in Blackboard Journals and similar other tools. Solution: Please submit direct URL (video link) or share video via YouTube. Ongoing Issue: Blackboard not allowing download of Adobe Illustrator (.ai files) file types from SAFARI on Mac Information: Safari try to show these files as inline graphics (like a PDF) but can\u2019t manage it, so users get a blank page. Solution: Please use a different browser (e.g. Chrome, Microsoft Edge, Firefox). Ongoing Blackboard Collaborate Ultra Status Issue: Users in China unable to join Collaborate Information: Blackboard report variations in quality between the main internet providers in China. Among the top three telecommunication carriers in China, users with China Unicom have the best performance with Collaborate, and then China Mobile. Users with China Telecom can experience problems accessing and\/or reconnecting issues. Solution: Please consider switching to a different Internet Service Provider or request your Lecturer to switch lectures to Microsoft Teams if possible. Ongoing Issue: Audio breaking up and cracking when using Mac OS &#8220;Big Sur&#8221; or &#8220;Catalina&#8221; and Safari 14 Information: When using Mac OS &#8220;Big Sur&#8221; 11.0 or &#8220;Catalina&#8221; 10.15 and Safari 14 with Collaborate Ultra the audio a user hears is breaking up or cracking. Affected Platforms Mac OS &#8220;Big Sur&#8221; 11.0 and Safari 14 Mac OS &#8220;Catalina&#8221; 11.0 and Safari 14 Solution: If Safari 14 is installed on your computer, please plan on using either Google Chrome or Mozilla Firefox with Collaborate Ultra sessions. Ongoing Issue: Collaborate not Loading Information: Purple wheel keeps spinning for longer than usual. Solution: Please ensure \u201cThird Party Cookies\u201d are allowed in your browser settings and if you are using Safari please also ensure &#8220;Prevent cross-site tracking&#8221; is disabled. Ongoing Issue: Unable to join sessions using Chromebook devices Information: Blackboard Collaborate Ultra will not support versions of Google Chrome below version 79 \u2013 see Collaborate Ultra supported browsers. Chromebook devices running Chrome version 78 or earlier will be presented with an error when attempting to join a Blackboard Collaborate Ultra session. Solution: Please update your browser to the latest Chrome version. If you are unable to update Chrome, you may be able to install an alternate browser from the Google Play Store: Microsoft Edge Mozilla Firefox (requires a touch-screen device) Old browsers no longer supported Microsoft Stream Status Issue: Authenticated user is not authorised to access this resource Solution: Contact your Module Convenor, Instructor or Stream group owner. They can ensure you have access to video or contact DTS in case of any issues. Ongoing Issue: Cannot play videos Solution: Clear your browser cache, login to Stream or Blackboard again. Try a different browser. Ongoing Issue: Microsoft Stream &#8211; Operation returned an invalid status code &#8216;Forbidden&#8217; Solution: We are investigating this issue. If you are getting the same message, please contact dts@reading.ac.uk Investigating Issue: I&#8217;m in China, cannot play videos Solution: Check your Firewall or Network settings. Ongoing &nbsp; Assessment: Blackboard and Turnitin Status Turnitin: Turnitin now display submission &#8220;Due Date&#8221; as UTC equivalent of its UK time Description: Turnitin now displays submission &#8220;Due Date&#8221; as UTC equivalent of UK time for students who are outside UK or those who have their computers configured to a Timezone other than UK time (i.e. UTC +00:00 Dublin, Edinburgh, Lisbon, London). Recommendation: To avoid any inconvenience students are advised to ensure their computers are configured to correct Time Zone and ensure date and time on their computers is up to date. Please see Recommendation Blackboard Test: Text editor in Blackboard Test is not visible &#8211; there is nowhere to type answer Description: During a Blackboard Test, for short answer questions you should see a text editor where you can type your answer. For some users this text box doesn&#8217;t appear or is greyed out. This issue is either caused by Pop-ups being blocked, the browser cache, or browser extensions. Solution: To fix the issue please: Go to your browser settings and allow all pop-ups (run this Browser compatibility checker to check whether pop-ups are being blocked) Clear your browser cache (see the DTS Help page Clearing your browser cache and cookies\u00a0if you need help) Disable or remove browser extensions (e.g. Ad-blocker or McAfee) If none of these steps works,..."}