{"id":4199,"date":"2022-06-24T12:14:53","date_gmt":"2022-06-24T11:14:53","guid":{"rendered":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/?page_id=4199"},"modified":"2022-11-28T14:18:13","modified_gmt":"2022-11-28T14:18:13","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/contact-support\/","title":{"rendered":"Contact Support"},"content":{"rendered":"

Please visit Digital Technology Services (DTS) status page<\/a> to check if there are any system issues, or check our Known issues<\/a> page.<\/p>\n

To report any technical issues or if you can’t find what you’re looking for. Please log a ticket through the DTS Self Service Portal<\/a>. If you are unable to login please send an email to dts@reading.ac.uk.<\/p>\n

\"Image<\/p>\n","protected":false},"excerpt":{"rendered":"

Please visit Digital Technology Services (DTS) status page to check if there are any system issues, or check our Known issues page. To report any technical issues or if you can’t find what you’re looking for. Please log a ticket through the DTS Self Service Portal. If you are unable to login please send an email to dts@reading.ac.uk.<\/p>\n","protected":false},"author":153,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"no","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"yoast_head":"\nContact Support - Blackboard Help for Students - University of Reading<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Support - Blackboard Help for Students - University of Reading\" \/>\n<meta property=\"og:description\" content=\"Please visit Digital Technology Services (DTS) status page to check if there are any system issues, or check our Known issues page. 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Please note: It is advised that you try to submit using a computer\/laptop if you have access to one.\u00a0 If you do\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"\/wp-content\/uploads\/sites\/34\/2020\/04\/arrow-button-2.png","width":350,"height":200},"classes":[]},{"id":493,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/known-issues\/","url_meta":{"origin":4199,"position":1},"title":"Known Issues","author":"Sev Raychev","date":"September 18, 2018","format":false,"excerpt":"Here you'll find a list of known issues and ongoing problems with Blackboard Learn and related services and tools: Blackboard Learn Blackboard Collaborate Ultra Microsoft Stream Assessment Tools: Blackboard and Turnitin Check system status Planned downtime:\u00a0See details of\u00a0scheduled Blackboard and Turnitin maintenance UoR IT Services' Status page:\u00a0Please visit the link\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Microsoft Stream issues","src":"\/wp-content\/uploads\/sites\/34\/2020\/10\/stream-issues-01.png","width":350,"height":200,"srcset":"\/wp-content\/uploads\/sites\/34\/2020\/10\/stream-issues-01.png 1x, \/wp-content\/uploads\/sites\/34\/2020\/10\/stream-issues-01.png 1.5x, \/wp-content\/uploads\/sites\/34\/2020\/10\/stream-issues-01.png 2x, \/wp-content\/uploads\/sites\/34\/2020\/10\/stream-issues-01.png 3x"},"classes":[]},{"id":2605,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/unpublished-and-redirected\/","url_meta":{"origin":4199,"position":2},"title":"Unpublished and Redirected","author":"Muhammad Asif","date":"February 24, 2021","format":false,"excerpt":"Sorry the resource you are looking for has been either unpublished, permanently removed or under review. If you need assistance please explore our other guides or please feel free to contact us via dts@reading.ac.uk","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2315,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/remote-teaching-and-learning\/","url_meta":{"origin":4199,"position":3},"title":"Online teaching and learning","author":"andyturner","date":"September 18, 2020","format":false,"excerpt":"This page provides a summary of the University platforms you are likely to use to access online teaching and learning during the coming academic year. Blackboard This is the central hub where you can access module and programme information and resources, recorded lectures, and interactive sessions (such as seminars) which\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4722,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/online-exams\/","url_meta":{"origin":4199,"position":4},"title":"Online Exams 2024","author":"taralehane","date":"March 9, 2023","format":false,"excerpt":"For online exam 2025 please go to Online Exams 2025. The information below is only relevant for Bb Original courses and resit exams. Known issue: Students using MacBook air 2023 and Google Chrome browser, unable to upload files to Blackboard Tests. 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