{"id":1722,"date":"2020-03-05T11:40:09","date_gmt":"2020-03-05T11:40:09","guid":{"rendered":"http:\/\/sites.reading.ac.uk\/tel-support-for-students\/?p=1722"},"modified":"2022-11-28T14:20:32","modified_gmt":"2022-11-28T14:20:32","slug":"blackboard-collaborate-audio-troubleshooting","status":"publish","type":"post","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2020\/03\/05\/blackboard-collaborate-audio-troubleshooting\/","title":{"rendered":"Blackboard Collaborate: Connection and Audio Troubleshooting"},"content":{"rendered":"

Collaborate Ultra Test Room:<\/strong>\u00a0 You can test to see if you are able to enter this Collaborate Ultra session and audio\/video devices on your computer are working. Please note that the audio\/video sharing and chat options have been disabled in this room.\u00a0Click here to enter the Collaborate Test Room<\/a>.<\/p><\/blockquote>\n

Browser considerations:<\/strong> If possible please use Google Chrome<\/a> when attending Collaborate sessions. Chrome is the most compatible browser with Collaborate at present.<\/p><\/blockquote>\n

Students in China<\/strong>: Use the\u00a0Mozilla Firefox web browser.<\/a>\u00a0(Be aware: popular web browsers in China do not support the technology used to run Bb Collaborate, called WebRTC.)<\/p><\/blockquote>\n

Third party cookies in browser:<\/strong> If you are unable to enter the room, please check and allow “Third party cookies” in your browser settings . [ Watch this video guide on how to allow “Third party cookies” in Chrome<\/a> ]<\/p><\/blockquote>\n

Microsoft Edge browser issue:<\/strong>\u00a0A number of Microsoft Edge users have reported that they are unable to hear the moderator or other participants. This is likely a compatibility issue. If you experience such issues, leaving the session and re-join may help. If nothing works, please consider using Chrome browser.<\/p><\/blockquote>\n

Apple Mac users:<\/strong> see this Blackboard help article\u00a0How to enable browser permissions for webcams, microphones and application sharing on macOS<\/a>.<\/p><\/blockquote>\n

Internet connection:<\/strong> If you have a bad internet connection during a session, try some of the following\u00a0broadband advice\u00a0when distance learning.<\/a><\/p><\/blockquote>\n

Need help?<\/strong> Should you have any questions or need help, please contact CQSD TEL via the\u00a0Service Desk<\/a> or\u00a0by email: dts@reading.ac.uk<\/a>.<\/p><\/blockquote>\n

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Four steps to take when joining your Collaborate session:<\/h2>\n

1<\/strong>. Plug-in<\/strong> your equipment before joining<\/strong> the Collaborate session.<\/p>\n

2<\/strong>. When Collaborate launches, accept any browser pop-up dialogue boxes<\/strong> that ask you to allow audio and video.<\/p>\n

\"Screenshot<\/p>\n

3<\/strong>. Choose<\/strong> which audio and video inputs<\/strong> you want to use when you enter Collaborate or start your audio.<\/p>\n

\"Screenshot<\/p>\n

4<\/strong>. Make sure your microphone is muted to avoid feedback noise <\/strong>when you’re not speaking. By default, your microphone is muted when you join a session.<\/p>\n

If you can’t hear anything, check your browser session and audio settings first<\/strong>. Read the help item below: ‘I don’t know how to change my audio and video settings in my browser’\u00a0<\/strong> to see how.<\/p>\n

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