{"id":4315,"date":"2022-08-03T13:45:22","date_gmt":"2022-08-03T12:45:22","guid":{"rendered":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/?p=4315"},"modified":"2023-10-11T09:57:31","modified_gmt":"2023-10-11T08:57:31","slug":"resolving-issues-with-cookies","status":"publish","type":"post","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2022\/08\/03\/resolving-issues-with-cookies\/","title":{"rendered":"Resolving Issues with Cookies"},"content":{"rendered":"

Many issues in Blackboard and other teaching technologies can be the result of how your browser handles cookies. This page covers some of the common issues you may encounter and how to resolve them.<\/p>\n

Browser compatibility checker:<\/strong>\u00a0You can use this\u00a0Browser checker<\/a><\/strong>\u00a0to check your browser\u2019s compatibility with Blackboard.\u00a0Opening this page checks whether\u00a0your browser supports the most recent release of Blackboard Learn.<\/p><\/blockquote>\n

We recommend using Chrome when accessing Blackboard and other university webpages. However this guide will link to information on solving cookies issues in some other popular desktop browsers.<\/p>\n

Clearing your Cache<\/h2>\n

Clearing your browser cache can help to resolve some issues with logging in and accessing university webpages after updates.<\/p>\n

You can find more about clearing your cache on various browsers<\/a> on the DTS Help Pages.<\/p>\n

Enabling Third-Party Cookies<\/h2>\n

Some university technologies rely on Single Sign-On to authenticate your account. This includes Turnitin<\/a>, and YuJa<\/a> which you need to access to watch screencasts and lecture recordings.<\/p>\n

Some browsers block the relevant cookies needed to make this connection. Enabling third-party cookies can solve some issues with authenticating with technologies that link to Blackboard.<\/p>\n

YuJa<\/strong><\/h3>\n

YuJa – Can’t view videos (authentication error\/3rd party cookies)<\/a> (DTS Service Desk article)<\/p>\n

Turnitin<\/h3>\n

Resolving issues when submitting to Turnitin using Safari on macOS<\/a><\/p>\n

Google Chrome<\/h3>\n

Chrome allows you to enable third-party cookies via More > Settings<\/strong><\/p>\n

You can enable third-party cookies for individual sites or for all webpages.<\/p>\n

Enable third-party cookies in Google Chrome<\/a><\/p>\n

Microsoft Edge<\/h3>\n

To enable third-party cookies in Edge, follow these steps:<\/p>\n

    \n
  1. Launch Microsoft Edge.<\/li>\n
  2. Click\u00a0More<\/strong>\u00a0located on the top-right corner and select\u00a0Settings<\/strong>.<\/li>\n
  3. Scroll down and click Cookies and site permissions<\/b>.<\/li>\n
  4. Under\u00a0Manage and delete cookies and site data<\/strong><\/li>\n
  5. Deselect Block third-party cookies<\/strong>.<\/li>\n
  6. Restart your browser.<\/li>\n<\/ol>\n

    Read more about cookies and browsing data in Edge<\/a><\/p>\n

    Mozilla Firefox<\/h3>\n

    Firefox allows you to enable third-party cookies when visiting the appropriate webpage.<\/p>\n

    Enable third-party cookies in Mozilla Firefox<\/a><\/p>\n

    Safari<\/h3>\n

    Safari may block cookies by default.<\/p>\n

    To enable third-party cookies on Safari, deselect ‘Block all cookies’<\/p>\n

    Read more about cookies and website data in Safari on Mac<\/a><\/p>\n

    Enabling Cross-Site Tracking<\/h2>\n

    For some websites that use third-party cookies to work correctly, you may need to enable cross-site tracking in your browser.<\/p>\n

    Google Chrome<\/h3>\n

    Chrome allows you to enable cross-site tracking via More > Settings. Under ‘Privacy and security’, click\u00a0Cookies and other site data<\/strong>.<\/p>\n

    You can enable cross-site tracking for individual sites or for all webpages.<\/p>\n

    Enable cross-site tracking in Chrome<\/a><\/p>\n

    Microsoft Edge<\/h3>\n

    Edge may require you to make an exception to the default Tracking Prevention settings for a particular webpage.<\/p>\n

    Make an exception to Tracking Prevention in Edge<\/a><\/p>\n

    Mozilla Firefox<\/h3>\n

    When you enable third-party cookies in Firefox, you will be given the option to Turn Off Enhanced Tracking Prevention for an individual webpage.<\/p>\n

    Read more about turning off Enhanced Tracking Prevention in Firefox<\/a><\/p>\n

    Safari<\/h3>\n

    To enable cross-site tracking on Safari, follow these steps:<\/p>\n

      \n
    1. In the Safari app \u00a0on your Mac, choose Safari\u00a0> Preferences, then click Privacy.<\/li>\n
    2. De-select \u201cPrevent cross-site tracking\u201d<\/li>\n<\/ol>\n

      Read more about privacy preferences in Safari on Mac<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      Many issues in Blackboard and other teaching technologies can be the result of how your browser handles cookies. This page covers some of the common issues you may encounter and how to resolve them. Browser compatibility checker:\u00a0You can use this\u00a0Browser checker\u00a0to check your browser\u2019s compatibility with Blackboard.\u00a0Opening this page checks whether\u00a0your browser supports the most recent release of Blackboard Learn. We recommend using Chrome when accessing Blackboard and other university webpages. However this guide will link to information on solving cookies issues in some other popular desktop browsers. Clearing your Cache Clearing your browser cache can help to resolve some issues with logging in and accessing university webpages after updates. You can find more about clearing your cache on various browsers on the DTS Help Pages. Enabling Third-Party Cookies Some university technologies rely on Single Sign-On to authenticate your account. This includes Turnitin, and YuJa which you need to access to watch screencasts and lecture recordings. Some browsers block the relevant cookies needed to make this connection. Enabling third-party cookies can solve some issues with authenticating with technologies that link to Blackboard. YuJa YuJa – Can’t view videos (authentication error\/3rd party cookies) (DTS Service Desk article) Turnitin Resolving issues when submitting to Turnitin using Safari on macOS Google Chrome Chrome allows you to enable third-party cookies via More > Settings You can enable third-party cookies for individual sites or for all webpages. Enable third-party cookies in Google Chrome Microsoft Edge To enable third-party cookies in Edge, follow these steps: Launch Microsoft Edge. Click\u00a0More\u00a0located on the top-right corner and select\u00a0Settings. Scroll down and click Cookies and site permissions. Under\u00a0Manage and delete cookies and site data Deselect Block third-party cookies. Restart your browser. Read more about cookies and browsing data in Edge Mozilla Firefox Firefox allows you to enable third-party cookies when visiting the appropriate webpage. Enable third-party cookies in Mozilla Firefox Safari Safari may block cookies by default. To enable third-party cookies on Safari, deselect ‘Block all cookies’ Read more about cookies and website data in Safari on Mac Enabling Cross-Site Tracking For some websites that use third-party cookies to work correctly, you may need to enable cross-site tracking in your browser. Google Chrome Chrome allows you to enable cross-site tracking via More > Settings. Under ‘Privacy and security’, click\u00a0Cookies and other site data. You can enable cross-site tracking for individual sites or for all webpages. Enable cross-site tracking in Chrome Microsoft Edge Edge may require you to make an exception to the default Tracking Prevention settings for a particular webpage. Make an exception to Tracking Prevention in Edge Mozilla Firefox When you enable third-party cookies in Firefox, you will be given the option to Turn Off Enhanced Tracking Prevention for an individual webpage. Read more about turning off Enhanced Tracking Prevention in Firefox Safari To enable cross-site tracking on Safari, follow these steps: In the Safari app \u00a0on your Mac, choose Safari\u00a0> Preferences, then click Privacy. De-select \u201cPrevent cross-site tracking\u201d Read more about privacy preferences in Safari on Mac<\/p>\n","protected":false},"author":71,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"no","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}},"_links_to":"","_links_to_target":""},"categories":[15,19,20,21,33,6,39],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nResolving Issues with Cookies - Blackboard Help for Students - University of Reading<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolving Issues with Cookies - Blackboard Help for Students - University of Reading\" \/>\n<meta property=\"og:description\" content=\"Many issues in Blackboard and other teaching technologies can be the result of how your browser handles cookies. This page covers some of the common issues you may encounter and how to resolve them. Browser compatibility checker:\u00a0You can use this\u00a0Browser checker\u00a0to check your browser\u2019s compatibility with Blackboard.\u00a0Opening this page checks whether\u00a0your browser supports the most recent release of Blackboard Learn. We recommend using Chrome when accessing Blackboard and other university webpages. However this guide will link to information on solving cookies issues in some other popular desktop browsers. Clearing your Cache Clearing your browser cache can help to resolve some issues with logging in and accessing university webpages after updates. You can find more about clearing your cache on various browsers on the DTS Help Pages. Enabling Third-Party Cookies Some university technologies rely on Single Sign-On to authenticate your account. This includes Turnitin, and YuJa which you need to access to watch screencasts and lecture recordings. Some browsers block the relevant cookies needed to make this connection. Enabling third-party cookies can solve some issues with authenticating with technologies that link to Blackboard. YuJa YuJa – Can’t view videos (authentication error\/3rd party cookies) (DTS Service Desk article) Turnitin Resolving issues when submitting to Turnitin using Safari on macOS Google Chrome Chrome allows you to enable third-party cookies via More > Settings You can enable third-party cookies for individual sites or for all webpages. Enable third-party cookies in Google Chrome Microsoft Edge To enable third-party cookies in Edge, follow these steps: Launch Microsoft Edge. Click\u00a0More\u00a0located on the top-right corner and select\u00a0Settings. Scroll down and click Cookies and site permissions. Under\u00a0Manage and delete cookies and site data Deselect Block third-party cookies. Restart your browser. Read more about cookies and browsing data in Edge Mozilla Firefox Firefox allows you to enable third-party cookies when visiting the appropriate webpage. Enable third-party cookies in Mozilla Firefox Safari Safari may block cookies by default. To enable third-party cookies on Safari, deselect ‘Block all cookies’ Read more about cookies and website data in Safari on Mac Enabling Cross-Site Tracking For some websites that use third-party cookies to work correctly, you may need to enable cross-site tracking in your browser. Google Chrome Chrome allows you to enable cross-site tracking via More > Settings. Under ‘Privacy and security’, click\u00a0Cookies and other site data. You can enable cross-site tracking for individual sites or for all webpages. Enable cross-site tracking in Chrome Microsoft Edge Edge may require you to make an exception to the default Tracking Prevention settings for a particular webpage. Make an exception to Tracking Prevention in Edge Mozilla Firefox When you enable third-party cookies in Firefox, you will be given the option to Turn Off Enhanced Tracking Prevention for an individual webpage. Read more about turning off Enhanced Tracking Prevention in Firefox Safari To enable cross-site tracking on Safari, follow these steps: In the Safari app \u00a0on your Mac, choose Safari\u00a0> Preferences, then click Privacy. 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