{"id":822,"date":"2019-01-18T10:40:04","date_gmt":"2019-01-18T10:40:04","guid":{"rendered":"http:\/\/sites.reading.ac.uk\/tel-support-for-students\/?p=822"},"modified":"2024-08-29T11:40:36","modified_gmt":"2024-08-29T10:40:36","slug":"resolving-issues-when-submitting-to-turnitin-using-safari-on-macos","status":"publish","type":"post","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/","title":{"rendered":"Resolving issues when submitting to Turnitin using Safari on macOS"},"content":{"rendered":"<blockquote>\n<h4>The issue:<\/h4>\n<p>You may experience issues when submitting to a Turnitin assignment using the Safari browser.<\/p>\n<h4>Solution:<\/h4>\n<p>\u2705 Please ensure your file format is supported by Turnitin. Please visit the <a href=\"https:\/\/bit.ly\/Turnitin-File-Requirements\">Turnitin File Requirements<\/a> page to check supported file types and requirements.<\/p>\n<p>\u2705 Please ensure your browser privacy settings are not preventing file upload (i.e. &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unticked).<\/p>\n<p>\u2705 Try a different browser. Google Chrome is a preferred internet browser for use with Blackboard (and Turnitin). To find out more please visit the <a href=\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2018\/08\/29\/blackboard-learn-supported-browsers\/\">Supported Browsers<\/a>\u00a0page.<\/p>\n<p>If still unable to submit your assignment, please log a ticket via the <a href=\"https:\/\/uor.topdesk.net\/tas\/public\/login\/saml\">Self Service Portal<\/a>\u00a0 for a quick response, or email <a href=\"mailto:dts@reading.ac.uk\">dts@reading.ac.uk<\/a> for help if you are unable to login to the <a href=\"https:\/\/uor.topdesk.net\/tas\/public\/login\/saml\">Self Service Portal<\/a>. When reporting the issue please share a screenshot of the error message and details of the submission point (including the module id and assignment title).<\/p><\/blockquote>\n<hr \/>\n<h4>Steps below explain how to change the privacy settings in Safari:<\/h4>\n<p>To fix the issue, users may need to change privacy preferences in &#8220;Safari&#8221; browser. Please follow following steps to change the privacy settings and removing cached websites. To find out more about privacy preferences in Safari on Mac please\u00a0<a href=\"https:\/\/support.apple.com\/en-gb\/guide\/safari\/sfri35610\/13.0\/mac\/10.15\">click here<\/a>.<\/p>\n<p><strong>Step 1:<\/strong> Please ensure &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unchecked.<\/p>\n<p>Go to <em>Safari &gt; Preferences &gt; Privacy tab<\/em>. (uncheck the options if they are already checked \u2705)<\/p>\n<p><img data-attachment-id=\"1569\" data-permalink=\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/macos-02-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02-1.png?fit=499%2C247&amp;ssl=1\" data-orig-size=\"499,247\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"macos-02\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02-1.png?fit=499%2C247&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02-1.png?fit=499%2C247&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-1569 size-full\" src=\"\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02-1.png\" alt=\"Snapshot of Safari Privacy settings\" width=\"499\" height=\"247\" srcset=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02-1.png?w=499&amp;ssl=1 499w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02-1.png?resize=150%2C74&amp;ssl=1 150w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02-1.png?resize=366%2C181&amp;ssl=1 366w\" sizes=\"(max-width: 499px) 100vw, 499px\" \/><\/p>\n<p><strong>Step 2:<\/strong> Next click &#8220;Manage Website Data&#8221; button.<\/p>\n<p><strong>Step 3:<\/strong> Look for and remove following three cached websites, or just click on &#8220;Remove All&#8221; to clear all the websites from the list:<\/p>\n<ol>\n<li>&#8211; googlesyndication.com<\/li>\n<li>&#8211; googleservices.com<\/li>\n<li>&#8211; turnitinuk.com or turnitin.com<\/li>\n<\/ol>\n<p><img data-attachment-id=\"1466\" data-permalink=\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/macos-02\/\" data-orig-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02.png?fit=687%2C440&amp;ssl=1\" data-orig-size=\"687,440\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"macos-02\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02.png?fit=687%2C440&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02.png?fit=687%2C440&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1466\" src=\"\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02.png\" alt=\"Snapshot of Safari Privacy settings\" width=\"687\" height=\"440\" srcset=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02.png?w=687&amp;ssl=1 687w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02.png?resize=150%2C96&amp;ssl=1 150w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2019\/01\/macos-02.png?resize=366%2C234&amp;ssl=1 366w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/p>\n<p><strong>Step 4:<\/strong> Click &#8220;Done&#8221;<\/p>\n<p><strong>Step 5:<\/strong> Close and reopen Safari<\/p>\n<p><strong>Step 6:<\/strong> Try uploading the assignment again.<\/p>\n<hr \/>\n<blockquote><p><strong>Turnitin issues:<\/strong>\u00a0For other Turnitin assignment related issues, please visit the following link:<\/p>\n<p><a class=\"buttonlink2\" style=\"background-color: #fff;text-align: center;border: 1px solid #006355;text-decoration: underline;font-weight: bold\" href=\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/03\/14\/turnitin-i-received-an-error-while-submitting-my-work-what-does-it-mean\/\">What to do if you encounter issues submitting to Turnitin\u00a0<\/a><\/p><\/blockquote>\n<blockquote><p><strong>Need help?<\/strong> Should you have any questions or need help, please log a ticket via <a href=\"https:\/\/uor.topdesk.net\/tas\/public\/login\/saml\">Self Service Portal<\/a>\u00a0 for a quick response, or email dts@reading.ac.uk.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>The issue: You may experience issues when submitting to a Turnitin assignment using the Safari browser. Solution: \u2705 Please ensure your file format is supported by Turnitin. Please visit the Turnitin File Requirements page to check supported file types and requirements. \u2705 Please ensure your browser privacy settings are not preventing file upload (i.e. &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unticked). \u2705 Try a different browser. Google Chrome is a preferred internet browser for use with Blackboard (and Turnitin). To find out more please visit the Supported Browsers\u00a0page. If still unable to submit your assignment, please log a ticket via the Self Service Portal\u00a0 for a quick response, or email dts@reading.ac.uk for help if you are unable to login to the Self Service Portal. When reporting the issue please share a screenshot of the error message and details of the submission point (including the module id and assignment title). Steps below explain how to change the privacy settings in Safari: To fix the issue, users may need to change privacy preferences in &#8220;Safari&#8221; browser. Please follow following steps to change the privacy settings and removing cached websites. To find out more about privacy preferences in Safari on Mac please\u00a0click here. Step 1: Please ensure &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unchecked. Go to Safari &gt; Preferences &gt; Privacy tab. (uncheck the options if they are already checked \u2705) Step 2: Next click &#8220;Manage Website Data&#8221; button. Step 3: Look for and remove following three cached websites, or just click on &#8220;Remove All&#8221; to clear all the websites from the list: &#8211; googlesyndication.com &#8211; googleservices.com &#8211; turnitinuk.com or turnitin.com Step 4: Click &#8220;Done&#8221; Step 5: Close and reopen Safari Step 6: Try uploading the assignment again. Turnitin issues:\u00a0For other Turnitin assignment related issues, please visit the following link: What to do if you encounter issues submitting to Turnitin\u00a0 Need help? Should you have any questions or need help, please log a ticket via Self Service Portal\u00a0 for a quick response, or email dts@reading.ac.uk.<\/p>\n","protected":false},"author":57,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"no","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}},"_links_to":"","_links_to_target":""},"categories":[20,13],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Resolving issues when submitting to Turnitin using Safari on macOS - Blackboard Help for Students - University of Reading<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolving issues when submitting to Turnitin using Safari on macOS - Blackboard Help for Students - University of Reading\" \/>\n<meta property=\"og:description\" content=\"The issue: You may experience issues when submitting to a Turnitin assignment using the Safari browser. Solution: \u2705 Please ensure your file format is supported by Turnitin. Please visit the Turnitin File Requirements page to check supported file types and requirements. \u2705 Please ensure your browser privacy settings are not preventing file upload (i.e. &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unticked). \u2705 Try a different browser. Google Chrome is a preferred internet browser for use with Blackboard (and Turnitin). To find out more please visit the Supported Browsers\u00a0page. If still unable to submit your assignment, please log a ticket via the Self Service Portal\u00a0 for a quick response, or email dts@reading.ac.uk for help if you are unable to login to the Self Service Portal. When reporting the issue please share a screenshot of the error message and details of the submission point (including the module id and assignment title). Steps below explain how to change the privacy settings in Safari: To fix the issue, users may need to change privacy preferences in &#8220;Safari&#8221; browser. Please follow following steps to change the privacy settings and removing cached websites. To find out more about privacy preferences in Safari on Mac please\u00a0click here. Step 1: Please ensure &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unchecked. Go to Safari &gt; Preferences &gt; Privacy tab. (uncheck the options if they are already checked \u2705) Step 2: Next click &#8220;Manage Website Data&#8221; button. Step 3: Look for and remove following three cached websites, or just click on &#8220;Remove All&#8221; to clear all the websites from the list: &#8211; googlesyndication.com &#8211; googleservices.com &#8211; turnitinuk.com or turnitin.com Step 4: Click &#8220;Done&#8221; Step 5: Close and reopen Safari Step 6: Try uploading the assignment again. Turnitin issues:\u00a0For other Turnitin assignment related issues, please visit the following link: What to do if you encounter issues submitting to Turnitin\u00a0 Need help? Should you have any questions or need help, please log a ticket via Self Service Portal\u00a0 for a quick response, or email dts@reading.ac.uk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/\" \/>\n<meta property=\"og:site_name\" content=\"Blackboard Help for Students - University of Reading\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-18T10:40:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-29T10:40:36+00:00\" \/>\n<meta name=\"author\" content=\"Sev Raychev\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@UniRdg_TEL\" \/>\n<meta name=\"twitter:site\" content=\"@UniRdg_TEL\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sev Raychev\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/\"},\"author\":{\"name\":\"Sev Raychev\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/person\/640d7afe549491adc1dee885a5869d46\"},\"headline\":\"Resolving issues when submitting to Turnitin using Safari on macOS\",\"datePublished\":\"2019-01-18T10:40:04+00:00\",\"dateModified\":\"2024-08-29T10:40:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/\"},\"wordCount\":352,\"publisher\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#organization\"},\"articleSection\":[\"Common Issues\",\"Turnitin Assignment\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/\",\"name\":\"Resolving issues when submitting to Turnitin using Safari on macOS - Blackboard Help for Students - University of Reading\",\"isPartOf\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#website\"},\"datePublished\":\"2019-01-18T10:40:04+00:00\",\"dateModified\":\"2024-08-29T10:40:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resolving issues when submitting to Turnitin using Safari on macOS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#website\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/\",\"name\":\"Blackboard Help for Students - University of Reading\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#organization\",\"name\":\"University of Reading\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/logo\/image\/\",\"url\":\"\/wp-content\/uploads\/sites\/34\/2018\/10\/rdg.jpg\",\"contentUrl\":\"\/wp-content\/uploads\/sites\/34\/2018\/10\/rdg.jpg\",\"width\":317,\"height\":317,\"caption\":\"University of Reading\"},\"image\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/twitter.com\/UniRdg_TEL\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/person\/640d7afe549491adc1dee885a5869d46\",\"name\":\"Sev Raychev\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d291c30fbc4ff89a61d36261c3764100?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d291c30fbc4ff89a61d36261c3764100?s=96&d=mm&r=g\",\"caption\":\"Sev Raychev\"},\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/author\/tel\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Resolving issues when submitting to Turnitin using Safari on macOS - Blackboard Help for Students - University of Reading","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Resolving issues when submitting to Turnitin using Safari on macOS - Blackboard Help for Students - University of Reading","og_description":"The issue: You may experience issues when submitting to a Turnitin assignment using the Safari browser. Solution: \u2705 Please ensure your file format is supported by Turnitin. Please visit the Turnitin File Requirements page to check supported file types and requirements. \u2705 Please ensure your browser privacy settings are not preventing file upload (i.e. &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unticked). \u2705 Try a different browser. Google Chrome is a preferred internet browser for use with Blackboard (and Turnitin). To find out more please visit the Supported Browsers\u00a0page. If still unable to submit your assignment, please log a ticket via the Self Service Portal\u00a0 for a quick response, or email dts@reading.ac.uk for help if you are unable to login to the Self Service Portal. When reporting the issue please share a screenshot of the error message and details of the submission point (including the module id and assignment title). Steps below explain how to change the privacy settings in Safari: To fix the issue, users may need to change privacy preferences in &#8220;Safari&#8221; browser. Please follow following steps to change the privacy settings and removing cached websites. To find out more about privacy preferences in Safari on Mac please\u00a0click here. Step 1: Please ensure &#8220;Block all cookies&#8221; and &#8220;Prevent cross-site tracking&#8221; options are unchecked. Go to Safari &gt; Preferences &gt; Privacy tab. (uncheck the options if they are already checked \u2705) Step 2: Next click &#8220;Manage Website Data&#8221; button. Step 3: Look for and remove following three cached websites, or just click on &#8220;Remove All&#8221; to clear all the websites from the list: &#8211; googlesyndication.com &#8211; googleservices.com &#8211; turnitinuk.com or turnitin.com Step 4: Click &#8220;Done&#8221; Step 5: Close and reopen Safari Step 6: Try uploading the assignment again. Turnitin issues:\u00a0For other Turnitin assignment related issues, please visit the following link: What to do if you encounter issues submitting to Turnitin\u00a0 Need help? Should you have any questions or need help, please log a ticket via Self Service Portal\u00a0 for a quick response, or email dts@reading.ac.uk.","og_url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/","og_site_name":"Blackboard Help for Students - University of Reading","article_published_time":"2019-01-18T10:40:04+00:00","article_modified_time":"2024-08-29T10:40:36+00:00","author":"Sev Raychev","twitter_card":"summary_large_image","twitter_creator":"@UniRdg_TEL","twitter_site":"@UniRdg_TEL","twitter_misc":{"Written by":"Sev Raychev","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/#article","isPartOf":{"@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/"},"author":{"name":"Sev Raychev","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/person\/640d7afe549491adc1dee885a5869d46"},"headline":"Resolving issues when submitting to Turnitin using Safari on macOS","datePublished":"2019-01-18T10:40:04+00:00","dateModified":"2024-08-29T10:40:36+00:00","mainEntityOfPage":{"@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/"},"wordCount":352,"publisher":{"@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#organization"},"articleSection":["Common Issues","Turnitin Assignment"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/","url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/","name":"Resolving issues when submitting to Turnitin using Safari on macOS - Blackboard Help for Students - University of Reading","isPartOf":{"@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#website"},"datePublished":"2019-01-18T10:40:04+00:00","dateModified":"2024-08-29T10:40:36+00:00","breadcrumb":{"@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/01\/18\/resolving-issues-when-submitting-to-turnitin-using-safari-on-macos\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/"},{"@type":"ListItem","position":2,"name":"Resolving issues when submitting to Turnitin using Safari on macOS"}]},{"@type":"WebSite","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#website","url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/","name":"Blackboard Help for Students - University of Reading","description":"","publisher":{"@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#organization","name":"University of Reading","url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/logo\/image\/","url":"\/wp-content\/uploads\/sites\/34\/2018\/10\/rdg.jpg","contentUrl":"\/wp-content\/uploads\/sites\/34\/2018\/10\/rdg.jpg","width":317,"height":317,"caption":"University of Reading"},"image":{"@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/twitter.com\/UniRdg_TEL"]},{"@type":"Person","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/person\/640d7afe549491adc1dee885a5869d46","name":"Sev Raychev","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d291c30fbc4ff89a61d36261c3764100?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d291c30fbc4ff89a61d36261c3764100?s=96&d=mm&r=g","caption":"Sev Raychev"},"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/author\/tel\/"}]}},"modified_by":"Muhammad Asif","jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pacoeM-dg","jetpack-related-posts":[{"id":892,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2019\/03\/14\/turnitin-i-received-an-error-while-submitting-my-work-what-does-it-mean\/","url_meta":{"origin":822,"position":0},"title":"Turnitin: I received an error while submitting my work &#8211; what should I do?","author":"Sev Raychev","date":"March 14, 2019","format":"image","excerpt":"What to do if you receive errors when submitting work to Turnitin: Most of the time students get error while submitting an incompatible file to Turnitin. If you are experiencing any issues, please check the compatibility of your file. Please check: Check whether your file meets minimum Turnitin requirement. Check\u2026","rel":"","context":"In &quot;Online Submission&quot;","block_context":{"text":"Online Submission","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/category\/online-submission\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":159,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2018\/08\/30\/turnitin-preparing-for-online-submission-turnitin-assignment-checklist\/","url_meta":{"origin":822,"position":1},"title":"Turnitin: Preparing for online submission &#8211; Turnitin Assignment Checklist","author":"Peter Moll","date":"August 30, 2018","format":"image","excerpt":"Returning students: We have switched to a new version of Turnitin for 2022\/23 - you will notice a few differences when uploading your work. Please note: you need to download your digital receipt immediately after submission\u00a0 - receipts are no longer emailed to you. You are advised to read this\u2026","rel":"","context":"In &quot;Getting Started&quot;","block_context":{"text":"Getting Started","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/category\/getting-started\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":210,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2018\/08\/30\/turnitin-supported-browsers-and-technical-requirements\/","url_meta":{"origin":822,"position":2},"title":"Turnitin: Supported browsers and technical requirements","author":"Peter Moll","date":"August 30, 2018","format":"image","excerpt":"Which browser should I use to access Blackboard and Turnitin? Google Chrome is our\u00a0preferred Internet browser for use with Turnitin (and Blackboard). Turnitin is\u00a0compatible with the most recent versions of the main browsers: Chrome, Firefox, Microsoft Edge and Safari.\u00a0 Some versions of Safari can cause the Turnitin Assignment upload to\u2026","rel":"","context":"In &quot;Common Issues&quot;","block_context":{"text":"Common Issues","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/category\/common-issues\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3817,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2022\/03\/11\/turnitin-lti-how-to-submit-to-turnitin\/","url_meta":{"origin":822,"position":3},"title":"How to submit to Turnitin &#8211; Blackboard Original view course","author":"Peter Moll","date":"March 11, 2022","format":"image","excerpt":"This guide relates to the new Turnitin assignment tool. The new version - Turnitin LTI - is being used for all assignments due 1st\u00a0August or later \u2013 including coursework resubmissions and resit exams on all Blackboard courses for 2022\/23 Submitting to the original version of Turnitin? see our Turnitin help\u2026","rel":"","context":"In &quot;Online Submission&quot;","block_context":{"text":"Online Submission","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/category\/online-submission\/"},"img":{"alt_text":"Showing the Assignment information and areas one to four.","src":"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/03\/Assignment-Information.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/03\/Assignment-Information.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/03\/Assignment-Information.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/03\/Assignment-Information.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/03\/Assignment-Information.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":3126,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2022\/06\/13\/take-home-exams-how-to-submit-to-a-turnitin-lti-assignment-from-your-mobile-phone\/","url_meta":{"origin":822,"position":4},"title":"Take Home Exams: How to submit to a Turnitin LTI assignment from your mobile phone","author":"Peter Moll","date":"June 13, 2022","format":"image","excerpt":"This guide relates to assignments created using the new Turnitin LTI assignment tool. The new version of Turnitin will be used for all assignments due 1st August or later \u2013 including coursework resubmissions and resit exams on all Blackboard courses for 2022\/23 For help with the original version of Turnitin\u2026","rel":"","context":"In &quot;Take Home Exams&quot;","block_context":{"text":"Take Home Exams","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/category\/take-home-exams\/"},"img":{"alt_text":"Turnitin LTI - submission successful, download receipt","src":"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/06\/Turnitin-LTI-submission-successful-download-receipt.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/06\/Turnitin-LTI-submission-successful-download-receipt.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/06\/Turnitin-LTI-submission-successful-download-receipt.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/06\/Turnitin-LTI-submission-successful-download-receipt.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":4360,"url":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/2022\/08\/18\/take-home-exams-how-to-submit-to-a-turnitin-lti-assignment-from-your-mobile-phone-2\/","url_meta":{"origin":822,"position":5},"title":"Take Home Exams: How to submit to a Turnitin LTI assignment from your mobile phone","author":"taralehane","date":"August 18, 2022","format":"image","excerpt":"This guide relates to assignments created using the new Turnitin LTI assignment tool. The new version of Turnitin will be used for all assignments due 1st August or later \u2013 including coursework resubmissions and resit exams on all Blackboard courses for 2022\/23 For help with the original version of Turnitin\u2026","rel":"","context":"In &quot;Take Home Exams&quot;","block_context":{"text":"Take Home Exams","link":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/category\/take-home-exams\/"},"img":{"alt_text":"screen shot of Preview Submission page. The Submit to Turnitin button is highlighted.","src":"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/08\/Screenshot_20220817-161828_Blackboard.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/08\/Screenshot_20220817-161828_Blackboard.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/08\/Screenshot_20220817-161828_Blackboard.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/08\/Screenshot_20220817-161828_Blackboard.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support-for-students\/wp-content\/uploads\/sites\/34\/2022\/08\/Screenshot_20220817-161828_Blackboard.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/posts\/822"}],"collection":[{"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/comments?post=822"}],"version-history":[{"count":6,"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/posts\/822\/revisions"}],"predecessor-version":[{"id":3459,"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/posts\/822\/revisions\/3459"}],"wp:attachment":[{"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/media?parent=822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/categories?post=822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.reading.ac.uk\/tel-support-for-students\/wp-json\/wp\/v2\/tags?post=822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}