How to resolve third party cookie issues? - Technology Enhanced Learning Support for Students

Many issues in Blackboard and other teaching technologies can be the result of how your browser handles cookies. This page covers some of the common issues you may encounter and how to resolve them.

Browser compatibility checker: You can use this Browser checker to check your browser’s compatibility with Blackboard. Opening this page checks whether your browser supports the most recent release of Blackboard Learn.

Quick fix to resolve most issues?

Please also, try these fixes if you get “Invalid or Missing state” alert when submitting work to Turnitin.

Please run a browser compatibility check to ensure
- your browser is supported
- “third party cookies” are allowed.
- “pop-up windows” are allowed.
If using Safari, please ensure “Prevent Cross site tracking” is disabled.
If using Firefox, please ensure “Enhance Tracking Protection” is disabled.
Update your browser to latest available version and try again
Try accessing Blackboard in Private (incognito) window, or try a different browser
Check for an “Eye” icon with crossover in your browser address bar, click the icon to allow third party cookies

Workarounds (if nothing works)

Try Private (incognito) window.
Switch to a different browser (for example, if Safari is not working, try Chrome).
Try submitting work using a different computer or device.

We recommend using the Chrome browser when accessing Blackboard and other university webpages. However, this guide will link to information on solving cookies issues in some other popular desktop browsers.

Clearing your Cache

Clearing your browser cache can help to resolve some issues with logging in and accessing university webpages after updates.

You can find more about clearing your cache on various browsers on the DTS Help pages.

Enabling Third-Party Cookies

Some university technologies rely on Single Sign-On to authenticate your account. This includes Turnitin, and YuJa (the latter of which you need to access to watch screencasts and lecture recordings).

Some browsers block the relevant cookies needed to make this connection. Enabling third-party cookies can solve some issues with authenticating technologies that link to Blackboard.

YuJa

Google Chrome

Chrome allows you to enable third-party cookies via More > Settings

You can enable third-party cookies for individual sites or for all webpages.

Enable third-party cookies in Google Chrome

Microsoft Edge

To enable third-party cookies in Edge, follow these steps:

Launch Microsoft Edge.
Click More located on the top-right corner and select Settings.
Scroll down and click Cookies and site permissions.
Under Manage and delete cookies and site data
Deselect Block third-party cookies.
Restart your browser.

Mozilla Firefox

Firefox allows you to enable third-party cookies when visiting the appropriate webpage.

Enable third-party cookies in Mozilla Firefox

Safari

Safari may block cookies by default.

To enable third-party cookies on Safari, deselect ‘Block all cookies’

Enabling Cross-Site Tracking

For some websites that use third-party cookies to work correctly, you may need to enable cross-site tracking in your browser.

Google Chrome

Chrome allows you to enable cross-site tracking via More > Settings. Under ‘Privacy and security’, click Cookies and other site data.

You can enable cross-site tracking for individual sites or for all webpages.

Enable cross-site tracking in Chrome

Microsoft Edge

Edge may require you to make an exception to the default Tracking Prevention settings for a particular webpage.

Make an exception to Tracking Prevention in Edge

Mozilla Firefox

When you enable third-party cookies in Firefox, you will be given the option to Turn Off Enhanced Tracking Prevention for an individual webpage.

Safari

To enable cross-site tracking on Safari, follow these steps:

In the Safari app on your Mac, choose Safari > Preferences, then click Privacy.
De-select “Prevent cross-site tracking”

Guide last updated on November 8, 2024