{"id":5515,"date":"2025-07-22T11:58:54","date_gmt":"2025-07-22T10:58:54","guid":{"rendered":"https:\/\/sites.reading.ac.uk\/tel-support-students\/?page_id=5515"},"modified":"2025-08-27T14:54:57","modified_gmt":"2025-08-27T13:54:57","slug":"contact-tel-support","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/tel-support-students\/contact-tel-support\/","title":{"rendered":"Contact Support"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--50)\">Contact Support<\/h1>\n\n\n\n<p>We&#8217;re here for you \u2013 University Support gives a safe and welcoming place where you can reach out for help with academic challenges, personal concerns, or anything else you might be facing. For Blackboard and integrated tools search for guides or use quick links found on the <a href=\"https:\/\/sites.reading.ac.uk\/tel-support-students\/\">homepage<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-4\" style=\"margin-bottom:0\">\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-3b277eb7e94000ac55cf384557cf9a78 is-layout-flow\" style=\"color:#000000;background-color:#f7f7f7;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"single\">General <\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"single\" style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0\">Support<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#000000;color:#000000\" \/>\n\n\n\n<ul class=\"has-normal-font-size\">\n<li>Visit the <a href=\"https:\/\/www.reading.ac.uk\/essentials\/\" target=\"_blank\" rel=\"noreferrer noopener\">University of Reading Essentials<\/a> pages for general information, advice, and support.<\/li>\n\n\n\n<li>If you have a question, need help, or are seeking advice visit the <a href=\"https:\/\/www.reading.ac.uk\/essentials\/Support-And-Wellbeing\/Support-Arrangements\/Support-Centres\" target=\"_blank\" rel=\"noreferrer noopener\">Support Centres<\/a> page.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-c5b46290b3d7d6a18d47fe8ec44aa960 is-layout-flow\" style=\"color:#000000;background-color:#f7f7f7;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"family\">Assessment Support<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\" \/>\n\n\n\n<ul class=\"has-normal-font-size\">\n<li>For general assessment and coursework support, go to &#8216;<a href=\"https:\/\/www.reading.ac.uk\/essentials\/Ask-a-question\" target=\"_blank\" rel=\"noreferrer noopener\">Ask a question<\/a>&#8216;. Specific assessment queries should be directed to the module convenor.<\/li>\n\n\n\n<li><mark>For urgent support during Online Exams, visit the <a href=\"https:\/\/www.reading.ac.uk\/essentials\/Exams\/Online-Exams\/Support-for-online-exams\" target=\"_blank\" rel=\"noreferrer noopener\">Support for online exams<\/a> page<\/mark>.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-text-color has-background has-link-color wp-elements-f9eaf8202726db6b946b2602cf2fb4d0 is-layout-flow\" style=\"color:#000000;background-color:#f7f7f7;padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"patron\">Technical and IT Support<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\" \/>\n\n\n\n<ul class=\"has-normal-font-size\">\n<li>Please visit&nbsp;<a href=\"https:\/\/itsstatus.reading.ac.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Technology Services (DTS) status page<\/a> to check if there are any system issues.&nbsp;<\/li>\n\n\n\n<li>To report any technical issues or if you can\u2019t find what you\u2019re looking for, please log a ticket through the&nbsp;<a href=\"https:\/\/uor.topdesk.net\/tas\/public\/ssp\/content\/serviceflow?unid=65a905b408514066ae982d8ae3ce252b\" target=\"_blank\" rel=\"noreferrer noopener\">DTS Self Service Portal<\/a>. If you are unable to login please send an email to <a href=\"mailto:dts@reading.ac.uk\">dts@reading.ac.uk<\/a>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Support We&#8217;re here for you \u2013 University Support gives a safe and welcoming place where you can reach out [&hellip;]<\/p>\n","protected":false},"author":247,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - 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