Turnitin: Contacting Turnitin Support out of term time

If you have issues using Turnitin, you should normally log a ticket through the Self Service Portal.

However if you have an urgent issue when the University is closed – for instance at Christmas or Easter – you can log a ticket direct with Turnitin Support.


You can access Turnitin’s Help site by clicking on the Help icon within any Turnitin assignment inbox.

Link to Turnitin Helpdesk from an assignment inbox

If you need to submit a help ticket, go to the Turnitin Support Center at https://supportcenter.turnitin.com/

Scroll to the bottom of the screen and click on the link Raise a case request then complete the on-screen form.

For Product select Feedback Studio and under Access Route choose Blackboard.

To help Turnitin assist you, please provide as much information as possible – for instance

  • the Paper ID of a student submission
  • the Blackboard Course name
  • the Assignment name


Page last updated on August 31, 2022 by andyturner

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