{"version":"1.0","provider_name":"Blackboard Help for Staff - University of Reading","provider_url":"https:\/\/sites.reading.ac.uk\/tel-support","author_name":"mattjones","author_url":"https:\/\/sites.reading.ac.uk\/tel-support\/author\/mattjones\/","title":"Error 423: Unable to access Turnitin - Blackboard Help for Staff - University of Reading","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"73Msc72uxL\"><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/\">Error 423: Unable to access Turnitin<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/embed\/#?secret=73Msc72uxL\" width=\"600\" height=\"338\" title=\"&#8220;Error 423: Unable to access Turnitin&#8221; &#8212; Blackboard Help for Staff - University of Reading\" data-secret=\"73Msc72uxL\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! This file is auto-generated *\/\n!function(c,d){\"use strict\";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(\/[^a-zA-Z0-9]\/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=d.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=new RegExp(\"^https?:$\",\"i\"),l=0;l<n.length;l++)n[l].style.display=\"none\";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if(\"link\"===t.message)if(s=d.createElement(\"a\"),a=d.createElement(\"a\"),s.href=r.getAttribute(\"src\"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener(\"message\",c.wp.receiveEmbedMessage,!1),d.addEventListener(\"DOMContentLoaded\",t,!1),c.addEventListener(\"load\",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),a=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),i=d.querySelectorAll(\"iframe.wp-embedded-content\"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute(\"data-secret\")))r=Math.random().toString(36).substr(2,10),t.src+=\"#?secret=\"+r,t.setAttribute(\"data-secret\",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute(\"security\"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:\"ready\",secret:r},\"*\")}}}}(window,document);\n<\/script>\n","description":"You receive this error message if your email address has changed or if you have multiple user accounts in Blackboard that have been sent to Turnitin. The error message looks similar to this: \u2018Turnitin encountered an error while trying to automatically update your user information. It appears that your Blackboard email address has changed, and when trying to update the corresponding user profile in Turnitin, it was discovered that email address already belonged to another user. Please update your email address in your Blackboard user profile to a different email address. UID: \u2013 Old Email: _126051_1_333s@tiibb.com \u2013 New Email: a.bloggs@reading.ac.uk\u2019 The error can be fixed by Turnitin only. What to do: Option 1: Raise a support ticket with Turnitin (recommended option) Go to link: https:\/\/supportcenter.turnitin.com\/s\/contactsupport Please select following options when completing the form Product :\u00a0Feedback Studio User Type: Student or Instructor Access Route:\u00a0Blackboard Issue:\u00a0Error 423 Description:\u00a0Please copy and paste the text from the error message (including old and new email) Option 2: Raise a support ticket with DTS via self service portal If you are University of Reading member of staff \u2013 Please contact IT Service Desk: specify that you\u2019re receiving this error, and provide a copy of the text of the error message (copy and paste the text). A member of the TEL team will then contact Turnitin to resolve this issue."}