{"version":"1.0","provider_name":"Blackboard Help for Staff - University of Reading","provider_url":"https:\/\/sites.reading.ac.uk\/tel-support","author_name":"Sev Raychev","author_url":"https:\/\/sites.reading.ac.uk\/tel-support\/author\/tel\/","title":"Known Issues - Blackboard Help for Staff - University of Reading","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"qlGlIF7JRg\"><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/\">Known Issues<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/embed\/#?secret=qlGlIF7JRg\" width=\"600\" height=\"338\" title=\"&#8220;Known Issues&#8221; &#8212; Blackboard Help for Staff - University of Reading\" data-secret=\"qlGlIF7JRg\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! 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On this page you&#8217;ll find a list of known issues and ongoing problems with Blackboard Learn and related services and tools. Blackboard known issues Blackboard Collaborate known issues Turnitin known issues Please click on the title of an issue to see further information about it. Known Issues: Blackboard Status Issue: Source Code editor &#8211; save button not clickable Description: Users unable to &#8220;Save&#8221; Source Code in BB content editor. Affected browsers are Chrome and Edge. Solution: To fix the issue please update your browser to the latest version. Please see solution Issue: Text editor in Blackboard Test is not visible Description: When creating Blackboard test questions or answering feedback the text editor doesn&#8217;t appear or is greyed out. This issue is either caused by Pop-ups being blocked, browser cache, or browser extensions.Solution: To fix the issue please: Go to your browser settings and allow all pop-ups (run this Browser compatibility checker to check whether pop-ups are being blocked) Clear your browser cache (see the DTS Help page Clearing your browser cache and cookies\u00a0if you need help) Disable or remove browser extensions (e.g. Ad-blocker or McAfee) Please see solution Issue: Unable to open files from Blackboard (Server error, 404 &#8211; File or directory not found) Information: Users of the Microsoft Edge browser receive an error when trying to open Word, PowerPoint and other file attachments from Blackboard. Edge attempts to open MS Office files inside the browser but they fail to open. This is an issue with the &#8220;Open office files in the browser&#8221; feature in Microsoft Edge. This issue has been resolved in in Edge version 100.Solution: Update Edge to the latest stable release. If this is not possible, switch off the &#8220;Open office files in the browser&#8221; setting in Microsoft Edge (see below). Use a different browser (e.g. Chrome or Firefox). Steps to switch off &#8220;Open office files in the browser&#8221;: In Edge, copy and paste edge:\/\/settings\/downloads in the browser address bar and press Enter. Or click on the 3 dots in the top right-hand corner of\u00a0 the browser. Select Settings. Click on Downloads. Toggle the \u201cOpen office files in the browser\u201d setting to Off. For more information see this Blackboard support article. Resolved Teaching Assistants enrolling staff to Blackboard courses From December 2020 if you are enrolled on a course as a Teaching Assistant, you can no longer enrol a colleague and assign them a staff role (e.g. Instructor, Teaching Assistant or Marker). Workaround Enrol the user as a Student Then Change User\u2019s Role Resolved Embedded Box of Broadcasts videos\u00a0 If you are not already logged in to Box of Broadcasts, embedded videos display a message &#8220;Please sign into bob and\u00a0refresh\u00a0this page&#8221;. Clicking on this takes you to the BoB login page in a new browser tab. After signing\u00a0in to BoB, you have to return to Blackboard and Refresh the page in order to watch the embedded video.This appears to be intended behaviour, but it can appear to users that the login is not working. Using a WAYFless link as described in our guide Linking to Box of Broadcasts might provide the best user experience. Ongoing Blackboard Annotate:\u00a0Cropped images with text-wrapping not visible\u00a0 In some cases, images inserted into Word documents and submitted to a Blackboard assignment do not display in Blackboard Annotate. This applies if students crop the image and use\u00a0Tight,\u00a0Through,\u00a0or Parallel\u00a0wrapping modes to wrap the text around the image. The image will display correctly if you download the file and view it in Word. Ongoing Blackboard: Previewing an Image before uploading results in errors In a course Content area if you choose: Build Content -&gt; Image -&gt; Preview Do not click Submit on the Preview screen. If you do, an error will be displayed. To attach the image successfully, from the Preview screen choose Back and Submit from the Image properties screen, or alternatively do not go into the Preview mode and simply Submit. Ongoing Blackboard assessments: Audio \/ Video feedback\u00a0 After setting up your microphone or camera, you MUST close the Recording window, then reopen it again to make your recording. If you try to record immediately after setting up your microphone, without closing and reopening the window, your recording will be silent. Further details Ongoing Blackboard Media player &#8211; Firefox browser: Distortion or cracking noise when playing mp4 media type Users may hear a cracking noise when playing MP4 media files in Blackboard Collaborate using Firefox browser (especially when created using PowerPoint). The workaround would be to use Chrome, Edge or Safari instead, or download the files to your system and play via a media player application. Ongoing Blackboard Rubrics: Percentage range rubrics do not display selected grade to students If you mark work using a Blackboard scoring rubric which is set up as a Percentage Range rubric, students will see their overall mark, and will see which cells of the rubric have been highlighted. However they will not see the actual score you have assigned for each cell. &nbsp; Ongoing Blackboard Rubrics: Changing a Qualitative Blackboard Assignment rubric resets grade to 0.00 If you&#8217;ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you&#8217;re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you&#8217;ve previously assigned as you will have to re-enter it. If you&#8217;re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself. Ongoing Blackboard Tests:\u00a0Auto-Submit on Tests can cause problems for students We recommend that you do NOT tick the Auto-Submit box when deploying a Test as there is a known issue where, if students have an unreliable internet connection, this setting could lead to their attempts being submitted prematurely. Blackboard also recommend\u00a0turning off the &#8220;force completion&#8221; option, so that if..."}