{"id":13910,"date":"2022-08-03T13:24:55","date_gmt":"2022-08-03T13:24:55","guid":{"rendered":"https:\/\/sites.reading.ac.uk\/tel-support\/?page_id=13910"},"modified":"2023-05-31T09:49:02","modified_gmt":"2023-05-31T09:49:02","slug":"raise-support-ticket","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/tel-support\/raise-support-ticket\/","title":{"rendered":"Raise Support Ticket"},"content":{"rendered":"<p>Please visit\u00a0<a href=\"https:\/\/itsstatus.reading.ac.uk\/\">Digital Technology Services (DTS) status page<\/a>\u00a0to check if there are any system issues, or check our\u00a0<a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/\">Known issues<\/a>\u00a0page.<\/p>\n<p>To report any technical issues or if you can\u2019t find what you\u2019re looking for. Please log a ticket through the\u00a0<a href=\"https:\/\/uor.topdesk.net\/tas\/public\/ssp\/content\/serviceflow?unid=65a905b408514066ae982d8ae3ce252b\">DTS Self Service Portal<\/a>. If you are unable to login please send an email to dts@reading.ac.uk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please visit\u00a0Digital Technology Services (DTS) status page\u00a0to check if there are any system issues, or check our\u00a0Known issues\u00a0page. To report any technical issues or if you can\u2019t find what you\u2019re looking for. Please log a ticket through the\u00a0DTS Self Service Portal. If you are unable to login please send an email to dts@reading.ac.uk.<\/p>\n","protected":false},"author":153,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Raise Support Ticket - Blackboard Help for Staff - University of Reading<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Raise Support Ticket - Blackboard Help for Staff - University of Reading\" \/>\n<meta property=\"og:description\" content=\"Please visit\u00a0Digital Technology Services (DTS) status page\u00a0to check if there are any system issues, or check our\u00a0Known issues\u00a0page. 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