{"id":5111,"date":"2019-03-04T12:05:22","date_gmt":"2019-03-04T12:05:22","guid":{"rendered":"http:\/\/sites.reading.ac.uk\/tel-support\/?page_id=5111"},"modified":"2023-05-18T13:25:18","modified_gmt":"2023-05-18T13:25:18","slug":"support-centre-staff","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/tel-support\/support-centre-staff\/","title":{"rendered":"Support Centre Staff"},"content":{"rendered":"<p>This page provides help and guidance for administrative staff supporting Schools\u2019 curriculum delivery in Blackboard.<\/p>\n<p>Programmes Managers and Senior Programme Administrators in Support Centres are assigned certain admin roles in Blackboard for the School which they support, and these permissions can be extended to other staff on request.<\/p>\n<h2>Course and user management<\/h2>\n<p>Guides for staff with the &#8216;<strong>Senior Programme Administrator<\/strong>&#8216; and <strong>&#8216;Programme Administrator&#8217;<\/strong> permissions:<\/p>\n<ul>\n<li><a id=\"5017235_4_xythosFileAnchor\" class=\"event_clickFileName\" href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/03\/04\/support-centre-administrators-managing-blackboard-courses\/\" target=\"_blank\" rel=\"noopener noreferrer\">Managing Blackboard courses<\/a> (Find courses and managing course settings)<\/li>\n<li><a id=\"5017234_4_xythosFileAnchor\" class=\"event_clickFileName\" href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/03\/04\/support-centre-administrators-managing-blackboard-course-enrolments\/\" target=\"_blank\" rel=\"noopener noreferrer\">Managing Blackboard course enrolments<\/a><\/li>\n<li><a id=\"5017236_4_xythosFileAnchor\" class=\"event_clickFileName\" href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/03\/04\/support-centre-administrators-removing-users-from-blackboard-courses\/\" target=\"_blank\" rel=\"noopener noreferrer\">Removing staff and students from Blackboard courses<\/a><\/li>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/03\/04\/support-centre-administrators-how-to-batch-enrol-users-in-a-blackboard-course\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to Batch Enrol users<\/a> (with tips for identifying the correct courses in Blackboard, and copying data to Excel)<\/li>\n<\/ul>\n<p>See also our staff user guides on the <a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/28\/getting-ready-for-the-new-year\/\">Getting Started<\/a> page of the site e.g.<\/p>\n<ul>\n<li><a title=\"How to make a course available\" href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/14\/blackboard-make-a-course-available\/\" target=\"_blank\" rel=\"noopener noreferrer\">Making a course available<\/a><\/li>\n<li><a title=\"How to customise a course menu\" href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/07\/24\/blackboard-customising-a-course-menu\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customising a course menu<\/a><\/li>\n<li><a id=\"4365358_4_xythosFileAnchor\" class=\"event_clickFileName\" href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/07\/17\/blackboard-adding-the-my-grades-tool-to-the-course-menu\/\" target=\"_blank\" rel=\"noopener noreferrer\">Adding the \u2018My Grades\u2019 tool as a menu item to a course<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Updating courses for the new academic year<\/h3>\n<ul>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/course-roll-over-requests\/\">Course Rollover<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Users and Groups<\/h3>\n<ul>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/07\/27\/blackboard-enrolling-participants-on-your-course\/\">Enrolling participants on your Course<\/a><\/li>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/07\/31\/blackboard-course-roles\/\" target=\"_blank\" rel=\"noopener noreferrer\">Course roles in Blackboard<\/a><\/li>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/07\/17\/blackboard-changing-the-role-of-a-course-member\/\">Changing the Role of a user on a Course<\/a><\/li>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/02\/28\/blackboard-learn-creating-and-managing-groups\/\" target=\"_blank\" rel=\"noopener noreferrer\">Creating and managing Groups<\/a> (link to the Blackboard Help site)<\/li>\n<li><a id=\"4693598_4_xythosFileAnchor\" class=\"event_clickFileName\" href=\"https:\/\/help.blackboard.com\/Learn\/Instructor\/Interact\/Course_Groups\/Import_and_Export_Groups\" target=\"_blank\" rel=\"noopener noreferrer\">Importing Group members from an Excel list<\/a><\/li>\n<li><a id=\"5488660_4_xythosFileAnchor\" class=\"event_clickFileName\" href=\"https:\/\/www.bb.reading.ac.uk\/bbcswebdav\/xid-5488660_4\" target=\"_blank\" rel=\"noopener noreferrer\">Generate a class list from RISIS<\/a> displaying student IT usernames<\/li>\n<\/ul>\n<p>How and when are students enrolled on courses? For an explanation see this <a href=\"https:\/\/www.reading.ac.uk\/SerDepts\/vi\/TEL\/tel\/userGuides\/dataIntegration\/int\/story_html5.html\" target=\"_blank\" rel=\"noopener noreferrer\">interactive model<\/a>.<\/p>\n<p><strong>Access to Blackboard for non-UoR staff:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/external-examiners\/\">External Examiners<\/a><\/li>\n<li><a href=\"https:\/\/www.bb.reading.ac.uk\/bbcswebdav\/xid-4937050_4\" target=\"_blank\" rel=\"noopener noreferrer\">A guide on the non-UoR staff role in Blackboard<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Assessment in Blackboard<\/h2>\n<p>See the <a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/ema-help\/\">EMA Help<\/a> pages of this blog for guidance on<\/p>\n<ul>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/ema-help\/#turnitin\">Turnitin<\/a><\/li>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/ema-help\/#blackboard\">Blackboard Assignments<\/a><\/li>\n<li><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/ema-help\/#gradecentre\">Grade Centre<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Supporting Students with Blackboard\/Turnitin<\/h2>\n<p>This guide outlines how student-facing staff in the Support Centres can assist students with Blackboard and Turnitin queries; either by providing the answer directly, by giving advice, or by directing students to the relevant support available.<\/p>\n<p><a href=\"https:\/\/www.bb.reading.ac.uk\/bbcswebdav\/xid-5175815_4\" target=\"_blank\" rel=\"noopener noreferrer\">Guide for Student-facing staff<\/a><\/p>\n<h2>Blackboard Content Collection<\/h2>\n<p>The Blackboard Content Collection is a content management system which allows you to upload files to a central location, then make these accessible to students on multiple courses or organisations &#8211; updating the file in the Content Collection automatically updates the information visible to students on those courses and organisations.<\/p>\n<p><a id=\"5600716_4_xythosFileAnchor\" class=\"event_clickFileName\" href=\"https:\/\/www.bb.reading.ac.uk\/bbcswebdav\/xid-5600716_4\" target=\"_blank\" rel=\"noopener noreferrer\">Content Collection guide for admins<\/a><\/p>\n<h2>Blackboard Portal Administration<\/h2>\n<p>School portal tabs have not been available since we moved to the\u00a0<a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2021\/07\/20\/blackboard-introduction-to-the-ultra-base-navigation\/\">Ultra Base Navigation<\/a>\u00a0in August 2021.<\/p>\n<p>Key information for students in your School or Department should now be provided through a\u00a0<a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2021\/07\/20\/school-and-departmental-organisations-recommended-structure-and-content\/\">departmental Organisation<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This page provides help and guidance for administrative staff supporting Schools\u2019 curriculum delivery in Blackboard. Programmes Managers and Senior Programme Administrators in Support Centres are assigned certain admin roles in Blackboard for the School which they support, and these permissions can be extended to other staff on request. Course and user management Guides for staff with the &#8216;Senior Programme Administrator&#8216; and &#8216;Programme Administrator&#8217; permissions: Managing Blackboard courses (Find courses and managing course settings) Managing Blackboard course enrolments Removing staff and students from Blackboard courses How to Batch Enrol users (with tips for identifying the correct courses in Blackboard, and copying data to Excel) See also our staff user guides on the Getting Started page of the site e.g. Making a course available Customising a course menu Adding the \u2018My Grades\u2019 tool as a menu item to a course &nbsp; Updating courses for the new academic year Course Rollover &nbsp; Users and Groups Enrolling participants on your Course Course roles in Blackboard Changing the Role of a user on a Course Creating and managing Groups (link to the Blackboard Help site) Importing Group members from an Excel list Generate a class list from RISIS displaying student IT usernames How and when are students enrolled on courses? For an explanation see this interactive model. Access to Blackboard for non-UoR staff: External Examiners A guide on the non-UoR staff role in Blackboard &nbsp; Assessment in Blackboard See the EMA Help pages of this blog for guidance on Turnitin Blackboard Assignments Grade Centre &nbsp; Supporting Students with Blackboard\/Turnitin This guide outlines how student-facing staff in the Support Centres can assist students with Blackboard and Turnitin queries; either by providing the answer directly, by giving advice, or by directing students to the relevant support available. Guide for Student-facing staff Blackboard Content Collection The Blackboard Content Collection is a content management system which allows you to upload files to a central location, then make these accessible to students on multiple courses or organisations &#8211; updating the file in the Content Collection automatically updates the information visible to students on those courses and organisations. Content Collection guide for admins Blackboard Portal Administration School portal tabs have not been available since we moved to the\u00a0Ultra Base Navigation\u00a0in August 2021. Key information for students in your School or Department should now be provided through a\u00a0departmental Organisation.<\/p>\n","protected":false},"author":57,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Centre Staff - Blackboard Help for Staff - University of Reading<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Centre Staff - Blackboard Help for Staff - University of Reading\" \/>\n<meta property=\"og:description\" content=\"This page provides help and guidance for administrative staff supporting Schools\u2019 curriculum delivery in Blackboard. Programmes Managers and Senior Programme Administrators in Support Centres are assigned certain admin roles in Blackboard for the School which they support, and these permissions can be extended to other staff on request. Course and user management Guides for staff with the &#8216;Senior Programme Administrator&#8216; and &#8216;Programme Administrator&#8217; permissions: Managing Blackboard courses (Find courses and managing course settings) Managing Blackboard course enrolments Removing staff and students from Blackboard courses How to Batch Enrol users (with tips for identifying the correct courses in Blackboard, and copying data to Excel) See also our staff user guides on the Getting Started page of the site e.g. Making a course available Customising a course menu Adding the \u2018My Grades\u2019 tool as a menu item to a course &nbsp; Updating courses for the new academic year Course Rollover &nbsp; Users and Groups Enrolling participants on your Course Course roles in Blackboard Changing the Role of a user on a Course Creating and managing Groups (link to the Blackboard Help site) Importing Group members from an Excel list Generate a class list from RISIS displaying student IT usernames How and when are students enrolled on courses? For an explanation see this interactive model. Access to Blackboard for non-UoR staff: External Examiners A guide on the non-UoR staff role in Blackboard &nbsp; Assessment in Blackboard See the EMA Help pages of this blog for guidance on Turnitin Blackboard Assignments Grade Centre &nbsp; Supporting Students with Blackboard\/Turnitin This guide outlines how student-facing staff in the Support Centres can assist students with Blackboard and Turnitin queries; either by providing the answer directly, by giving advice, or by directing students to the relevant support available. Guide for Student-facing staff Blackboard Content Collection The Blackboard Content Collection is a content management system which allows you to upload files to a central location, then make these accessible to students on multiple courses or organisations &#8211; updating the file in the Content Collection automatically updates the information visible to students on those courses and organisations. Content Collection guide for admins Blackboard Portal Administration School portal tabs have not been available since we moved to the\u00a0Ultra Base Navigation\u00a0in August 2021. 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Course and user management Guides for staff with the &#8216;Senior Programme Administrator&#8216; and &#8216;Programme Administrator&#8217; permissions: Managing Blackboard courses (Find courses and managing course settings) Managing Blackboard course enrolments Removing staff and students from Blackboard courses How to Batch Enrol users (with tips for identifying the correct courses in Blackboard, and copying data to Excel) See also our staff user guides on the Getting Started page of the site e.g. Making a course available Customising a course menu Adding the \u2018My Grades\u2019 tool as a menu item to a course &nbsp; Updating courses for the new academic year Course Rollover &nbsp; Users and Groups Enrolling participants on your Course Course roles in Blackboard Changing the Role of a user on a Course Creating and managing Groups (link to the Blackboard Help site) Importing Group members from an Excel list Generate a class list from RISIS displaying student IT usernames How and when are students enrolled on courses? 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