{"id":2389,"date":"2018-08-17T13:33:16","date_gmt":"2018-08-17T13:33:16","guid":{"rendered":"http:\/\/sites.reading.ac.uk\/tel-support\/?p=2389"},"modified":"2022-01-06T16:48:58","modified_gmt":"2022-01-06T16:48:58","slug":"error-423-unable-to-access-turnitin","status":"publish","type":"post","link":"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/","title":{"rendered":"Error 423: Unable to access Turnitin"},"content":{"rendered":"<p>You receive this error message if your email address has changed or if you have multiple user accounts in Blackboard that have been sent to Turnitin.<\/p>\n<p>The error message looks similar to this:<\/p>\n<blockquote><p>\u2018Turnitin encountered an error while trying to automatically update your user information. It appears that your Blackboard email address has changed, and when trying to update the corresponding user profile in Turnitin, it was discovered that email address already belonged to another user. Please update your email address in your Blackboard user profile to a different email address. UID: \u2013 Old Email: _126051_1_333s@tiibb.com \u2013 New Email: a.bloggs@reading.ac.uk\u2019<\/p><\/blockquote>\n<p>The error can be fixed by Turnitin only.<\/p>\n<h2><span style=\"color: #000000\">What to do:<\/span><\/h2>\n<p><strong>Option 1:<\/strong> Raise a support ticket with Turnitin (recommended option)<\/p>\n<ul>\n<li>Go to link: <a href=\"https:\/\/supportcenter.turnitin.com\/s\/contactsupport\">https:\/\/supportcenter.turnitin.com\/s\/contactsupport<\/a><\/li>\n<li>Please select following options when completing the form<br \/>\n<strong>Product :\u00a0<\/strong>Feedback Studio<br \/>\n<strong>User Type:<\/strong> Student or Instructor<br \/>\n<strong>Access Route:<\/strong>\u00a0Blackboard<br \/>\n<strong>Issue:<\/strong>\u00a0Error 423<br \/>\n<strong>Description:<\/strong>\u00a0Please copy and paste the text from the error message (including old and new email)<\/li>\n<\/ul>\n<p><strong>Option 2:<\/strong> Raise a support ticket with DTS via self service portal<\/p>\n<p>If you are University of Reading member of staff \u2013 Please contact <a href=\"mailto:it@reading.ac.uk\">IT Service Desk<\/a>: specify that you\u2019re receiving this error, and provide a copy of the text of the error message (copy and paste the text). A member of the TEL team will then contact Turnitin to resolve this issue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You receive this error message if your email address has changed or if you have multiple user accounts in Blackboard that have been sent to Turnitin. The error message looks similar to this: \u2018Turnitin encountered an error while trying to automatically update your user information. It appears that your Blackboard email address has changed, and when trying to update the corresponding user profile in Turnitin, it was discovered that email address already belonged to another user. Please update your email address in your Blackboard user profile to a different email address. UID: \u2013 Old Email: _126051_1_333s@tiibb.com \u2013 New Email: a.bloggs@reading.ac.uk\u2019 The error can be fixed by Turnitin only. What to do: Option 1: Raise a support ticket with Turnitin (recommended option) Go to link: https:\/\/supportcenter.turnitin.com\/s\/contactsupport Please select following options when completing the form Product :\u00a0Feedback Studio User Type: Student or Instructor Access Route:\u00a0Blackboard Issue:\u00a0Error 423 Description:\u00a0Please copy and paste the text from the error message (including old and new email) Option 2: Raise a support ticket with DTS via self service portal If you are University of Reading member of staff \u2013 Please contact IT Service Desk: specify that you\u2019re receiving this error, and provide a copy of the text of the error message (copy and paste the text). A member of the TEL team will then contact Turnitin to resolve this issue.<\/p>\n","protected":false},"author":71,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}},"_links_to":"","_links_to_target":""},"categories":[234,251],"tags":[267,269,268,270],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Error 423: Unable to access Turnitin - Blackboard Help for Staff - University of Reading<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Error 423: Unable to access Turnitin - Blackboard Help for Staff - University of Reading\" \/>\n<meta property=\"og:description\" content=\"You receive this error message if your email address has changed or if you have multiple user accounts in Blackboard that have been sent to Turnitin. The error message looks similar to this: \u2018Turnitin encountered an error while trying to automatically update your user information. It appears that your Blackboard email address has changed, and when trying to update the corresponding user profile in Turnitin, it was discovered that email address already belonged to another user. Please update your email address in your Blackboard user profile to a different email address. UID: \u2013 Old Email: _126051_1_333s@tiibb.com \u2013 New Email: a.bloggs@reading.ac.uk\u2019 The error can be fixed by Turnitin only. What to do: Option 1: Raise a support ticket with Turnitin (recommended option) Go to link: https:\/\/supportcenter.turnitin.com\/s\/contactsupport Please select following options when completing the form Product :\u00a0Feedback Studio User Type: Student or Instructor Access Route:\u00a0Blackboard Issue:\u00a0Error 423 Description:\u00a0Please copy and paste the text from the error message (including old and new email) Option 2: Raise a support ticket with DTS via self service portal If you are University of Reading member of staff \u2013 Please contact IT Service Desk: specify that you\u2019re receiving this error, and provide a copy of the text of the error message (copy and paste the text). A member of the TEL team will then contact Turnitin to resolve this issue.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/\" \/>\n<meta property=\"og:site_name\" content=\"Blackboard Help for Staff - University of Reading\" \/>\n<meta property=\"article:published_time\" content=\"2018-08-17T13:33:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-06T16:48:58+00:00\" \/>\n<meta name=\"author\" content=\"mattjones\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@UniRdg_TEL\" \/>\n<meta name=\"twitter:site\" content=\"@UniRdg_TEL\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mattjones\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/\"},\"author\":{\"name\":\"mattjones\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#\/schema\/person\/b5cf20061134789ade880afc61a9965d\"},\"headline\":\"Error 423: Unable to access Turnitin\",\"datePublished\":\"2018-08-17T13:33:16+00:00\",\"dateModified\":\"2022-01-06T16:48:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/\"},\"wordCount\":237,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#organization\"},\"keywords\":[\"error 423\",\"Turnitin user\",\"User information\",\"wrong email\"],\"articleSection\":[\"Blackboard Learn\",\"Turnitin\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/08\/17\/error-423-unable-to-access-turnitin\/\",\"name\":\"Error 423: Unable to access Turnitin - 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