{"id":7314,"date":"2020-10-05T12:08:33","date_gmt":"2020-10-05T12:08:33","guid":{"rendered":"http:\/\/sites.reading.ac.uk\/tel\/?p=7314"},"modified":"2020-10-05T14:08:15","modified_gmt":"2020-10-05T14:08:15","slug":"advice-re-common-queries-during-w-c-28-sept-2020","status":"publish","type":"post","link":"https:\/\/sites.reading.ac.uk\/tel\/2020\/10\/05\/advice-re-common-queries-during-w-c-28-sept-2020\/","title":{"rendered":"Advice re common queries during w\/c 28 Sept 2020"},"content":{"rendered":"<p><b><span data-contrast=\"none\">\u202f<\/span><\/b><span data-contrast=\"none\">If you have a\u00a0<\/span><span data-contrast=\"none\">TEL\u00a0<\/span><span data-contrast=\"none\">query, please contact TEL via the\u202fDTS Service\u202fDesk:\u202femail\u202f<\/span><a href=\"mailto:dts@reading.ac.uk\"><span data-contrast=\"none\">dts@reading.ac.uk<\/span><\/a><span data-contrast=\"none\">\u202fOR\u202flog a ticket on\u202fthe\u202f<\/span><a href=\"https:\/\/uor.topdesk.net\/tas\/public\"><span data-contrast=\"none\">DTS\u202fSelf-Service Portal.<\/span><span data-contrast=\"none\">\u202f<\/span><span data-contrast=\"none\">\u202f<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The following info is based on\u00a0<\/span><b><span data-contrast=\"none\">common\u00a0<\/span><\/b><b><span data-contrast=\"none\">queries and issues that have arisen during the last week\u00a0<\/span><\/b><span data-contrast=\"none\">and is designed to help you<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">to\u00a0<\/span><span data-contrast=\"none\">avoid experiencing them<\/span><span data-contrast=\"none\">.<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Known I<\/span><\/b><b><span data-contrast=\"auto\">ssue:\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Teams Meetings &#8211;\u00a0<\/span><\/b><b><span data-contrast=\"auto\">PowerPoint slide order<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Some\u00a0<\/span><span data-contrast=\"auto\">staff<\/span><span data-contrast=\"auto\">\u00a0may be experiencing\u202fan issue with the slide\u202forder\u202fwhen\u202frunning<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">a\u202fPowerPoint\u202fpresentation\u202fin\u202f<\/span><b><span data-contrast=\"auto\">Teams\u202fMeetings<\/span><\/b><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">using<\/span><span data-contrast=\"auto\">\u00a0the\u202f<\/span><b><span data-contrast=\"auto\">Teams\u202fdesktop app<\/span><\/b><span data-contrast=\"auto\">. When\u202fmoving between slides, the slides\u202fappear in the wrong order on the screen.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The issue has been reported to Microsoft. In the meantime, the following workarounds will ensure you can still\u202fpresent PowerPoints effectively\u202fin your teaching:\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use the\u202f<\/span><b><span data-contrast=\"auto\">Window<\/span><\/b><span data-contrast=\"auto\">\u202foption\u202fto\u00a0<\/span><b><span data-contrast=\"auto\">Share<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><b><span data-contrast=\"auto\">Content<\/span><\/b><span data-contrast=\"auto\">\u202fin\u202fa Teams Meeting<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559731&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Use the\u00a0<\/span><b><span data-contrast=\"auto\">Teams web app<\/span><\/b><span data-contrast=\"auto\">\u00a0instead.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559731&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/sites.reading.ac.uk\/tel\/2020\/09\/30\/teams-meeting-powerpoint-sharing-workarounds\/\"><span data-contrast=\"none\">Find<\/span><span data-contrast=\"none\">\u00a0details of how to\u00a0<\/span><span data-contrast=\"none\">use the workarounds<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Adding Blackboard Collaborate to your menu<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">To ensure students can see\u00a0<\/span><b><span data-contrast=\"auto\">Blackboard Collaborate in\u00a0<\/span><\/b><b><span data-contrast=\"auto\">the<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Blackboard module menu<\/span><\/b><span data-contrast=\"auto\">\u00a0and can access their Collaborate sessions<\/span><span data-contrast=\"auto\">, you\u2019ll need to add it<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0It\u2019s simple to do \u2013\u00a0<\/span><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2020\/10\/02\/blackboard-collaborate-set-up-student-access-to-collaborate\/\"><span data-contrast=\"none\">find out how<\/span><\/a><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">New help guide &#8211; Setting up interactive sessions<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\"><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2020\/09\/17\/setting-up-online-interactive-sessions-for-students\/\" target=\"_blank\" rel=\"noopener\">Setting up live interactive sessions<\/a> &#8211; how to set\u00a0<\/span><span data-contrast=\"none\">up\u00a0<\/span><span data-contrast=\"none\">seminars and similar interactive teaching activities as online sessions in Teams and Collaborate (for students unable to attend on-campus).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">MS Stream<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">&#8211;\u00a0<\/span><\/b><b><span data-contrast=\"auto\">the\u00a0<\/span><\/b><b><span data-contrast=\"auto\">difference\u00a0<\/span><\/b><b><span data-contrast=\"auto\">between Share and adding permissions<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Sharing a video doesn\u2019t automatically m<\/span><span data-contrast=\"auto\">ake it visible to the people you have shared it with. Find out:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2020\/09\/17\/microsoft-stream-faqs\/#10\"><span data-contrast=\"none\">What does the Share option\u00a0<\/span><span data-contrast=\"none\">in Stream do?<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Book a\u00a0<\/span><\/b><b><span data-contrast=\"auto\">r<\/span><\/b><b><span data-contrast=\"auto\">ecording room<\/span><\/b><b><span data-contrast=\"auto\">\u00a0to make\u00a0<\/span><\/b><b><span data-contrast=\"auto\">your screencasts<\/span><\/b><b><span data-contrast=\"auto\">\u00a0(Whiteknights campus)<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Book a slot in a d<\/span><span data-contrast=\"auto\">edicated r<\/span><span data-contrast=\"auto\">ecording r<\/span><span data-contrast=\"auto\">oom\u00a0<\/span><span data-contrast=\"auto\">on<\/span><span data-contrast=\"auto\">\u00a0the Whiteknights\u00a0<\/span><span data-contrast=\"auto\">campus\u00a0<\/span><span data-contrast=\"auto\">to\u00a0<\/span><span data-contrast=\"auto\">make your\u00a0<\/span><span data-contrast=\"auto\">screencasts<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0These rooms provide additional camera options for specific teaching requirements.\u00a0<\/span><span data-contrast=\"auto\">Advanced booking required.\u00a0<\/span><a href=\"https:\/\/www.reading.ac.uk\/internal\/its\/recording-rooms.aspx\"><span data-contrast=\"none\">F<\/span><span data-contrast=\"none\">ind out which rooms you can\u00a0<\/span><span data-contrast=\"none\">use and how to book.<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">He<\/span><\/b><b><span data-contrast=\"auto\">lp us to help you<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">For the most efficient and timely response,\u00a0<\/span><b><span data-contrast=\"auto\">please log TEL queries via DTS<\/span><\/b><span data-contrast=\"auto\">\u00a0(email\u00a0<\/span><a href=\"mailto:DTS@reading.ac.uk\"><span data-contrast=\"none\">DTS@reading.ac.uk<\/span><\/a><span data-contrast=\"auto\">\u00a0or via the\u00a0<\/span><a href=\"https:\/\/uor.topdesk.net\/tas\/public\"><span data-contrast=\"none\">DTS\u00a0<\/span><span data-contrast=\"none\">Self-Service Portal<\/span><\/a><span data-contrast=\"auto\">).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u202fIf you have a\u00a0TEL\u00a0query, please contact TEL via the\u202fDTS Service\u202fDesk:\u202femail\u202fdts@reading.ac.uk\u202fOR\u202flog a ticket on\u202fthe\u202fDTS\u202fSelf-Service Portal.\u202f\u202f\u00a0 The following info is based on\u00a0common\u00a0queries and issues that have arisen during the last week\u00a0and is designed to help you\u00a0to\u00a0avoid experiencing them.\u00a0\u00a0 Known Issue:\u00a0Teams Meetings &#8211;\u00a0PowerPoint slide order\u00a0\u00a0 Some\u00a0staff\u00a0may be experiencing\u202fan issue with the slide\u202forder\u202fwhen\u202frunning\u00a0a\u202fPowerPoint\u202fpresentation\u202fin\u202fTeams\u202fMeetings\u202fusing\u00a0the\u202fTeams\u202fdesktop app. When\u202fmoving between slides, the slides\u202fappear [&hellip;]<\/p>\n","protected":false},"author":75,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"_links_to":"","_links_to_target":""},"categories":[123,7,95,32,24,126,9,127],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Advice re common queries during w\/c 28 Sept 2020 - Technology Enhanced Learning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sites.reading.ac.uk\/tel\/2020\/10\/05\/advice-re-common-queries-during-w-c-28-sept-2020\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Advice re common queries during w\/c 28 Sept 2020 - Technology Enhanced Learning\" \/>\n<meta property=\"og:description\" content=\"\u202fIf you have a\u00a0TEL\u00a0query, please contact TEL via the\u202fDTS Service\u202fDesk:\u202femail\u202fdts@reading.ac.uk\u202fOR\u202flog a ticket on\u202fthe\u202fDTS\u202fSelf-Service Portal.\u202f\u202f\u00a0 The following info is based on\u00a0common\u00a0queries and issues that have arisen during the last week\u00a0and is designed to help you\u00a0to\u00a0avoid experiencing them.\u00a0\u00a0 Known Issue:\u00a0Teams Meetings &#8211;\u00a0PowerPoint slide order\u00a0\u00a0 Some\u00a0staff\u00a0may be experiencing\u202fan issue with the slide\u202forder\u202fwhen\u202frunning\u00a0a\u202fPowerPoint\u202fpresentation\u202fin\u202fTeams\u202fMeetings\u202fusing\u00a0the\u202fTeams\u202fdesktop app. When\u202fmoving between slides, the slides\u202fappear [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.reading.ac.uk\/tel\/2020\/10\/05\/advice-re-common-queries-during-w-c-28-sept-2020\/\" \/>\n<meta property=\"og:site_name\" content=\"Technology Enhanced Learning\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-05T12:08:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-05T14:08:15+00:00\" \/>\n<meta name=\"author\" content=\"laurenmccann\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"laurenmccann\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel\/2020\/10\/05\/advice-re-common-queries-during-w-c-28-sept-2020\/\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel\/2020\/10\/05\/advice-re-common-queries-during-w-c-28-sept-2020\/\",\"name\":\"Advice re common queries during w\/c 28 Sept 2020 - 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