"What IT Services do I need?"
Student Hub
A page dedicated to helping new students get the essential IT services from DTS.
Click the buttons under each section to be taken to the relevant DTS webpage.
Essential DTS Services
Enrolment and Username
The University asks every student to complete an enrolment process, during which you can confirm or correct your personal details, your academic details and your fee payment details.
After you have completed enrollment you will be given your University username. You will need your username to access important digital services like Wi-Fi, Email and Printing.
How do I reset my password?
Click the link below to be taken to the DTS webpage on resetting and changing your password where you will find step by step instructions accompanied by helpful images to assist you along the way.
https://www.reading.ac.uk/digital-technology-services/home/password-reset
How do I create a strong and secure password
Passwords are the keys that open the doors to your own and your organisation’s information and should be treated with care.
Click the link below to learn more on creating a strong and secure password.
https://www.reading.ac.uk/digital-technology-services/cyber-security/passwords
You will be asked to complete a Multi-Factor Authentication (MFA) before you can use many of our apps and services, including ‘Me@Reading’ and ‘Microsoft 365’ apps.
Why do I need MFA?
Most University internal services now require additional security verification via Multi Factor Authentication to access them. This page guides you through setting up the Multi Factor Authentication (MFA), using Microsoft Authenticator, to access these services.
There are two ways of setting up MFA, using the mobile Authenticator app or your mobile telephone (via text message or an automated phone call).
Wi-Fi
The Wi-Fi at the University is called ‘eduroam‘, click the button below to be guided through the process of connecting.
‘geteduroam’ app
For first time connections, you can also use the new “geteduroam” app. Click the links below to be taken to the relevant page for your device.
All you need to do is select your institution and supply your credentials, the app does everything else.
Printing
Multifunctional devices (MFD) which can print, copy or scan are available around campus. Send your printing from any PC and pick it up on any MFD across campus by logging in using your Campus Card.
How is printing and copying paid for?
Students pay for printing and copying via their Campus Card account.
How does scanning work?
Documents can be scanned and emailed to your University email address. After logging in an MPS device, press the Scan button to get the scanning options.
Microsoft 365
Microsoft’s 365 suite (previously Office 365) combines email, calendar, OneDrive file storage, Office Online apps and Microsoft Teams. Microsoft 365 is provided to help you collaborate on work with colleagues and work partners.
Email & Calendaring
- 100GB storage
- Available online or via Outlook (other email clients are available)
OneDrive
- 2TB storage.
- Ability to share files/folders with others. Be mindful that any documents shared will need to be moved should the owner of the document leave.
- Note: Ensure there are no contractual restrictions on use of Cloud Storage for the work you wish to store in One Drive. Please read the University of Reading’s usage requirements regarding OneDrive.
Teams
- 250TB storage per Team
- Instant messaging
- Online meetings
- Document collaboration
Other services
- Office applications (such as Word, PowerPoint, Excel) online
- Installation of full versions on personally owned PCs/Laptops, Tablets and Phones (up to five installations per device type). See box for details.
- Integration with OneDrive for Business
AppsAnywhere
AppsAnywhere provides access to curriculum software such as ArcGIS, EndNote, Matlab, Mendeley, Nvivo, SPSS and Stata. It also hosts Group Manager, and Virtual Desktop environments which Mac devices can connect to and stream from.
The service provides around 180 applications used for teaching, with most apps also being available on personal devices as well as University devices. Availability of applications depends on factors like licensing restrictions, device type, operating system and location. You will see different apps automatically available\unavailable depending on whether you \ your device meet the app requirements to be able to use it.
Lapsafe
Students can borrow laptops from the self-service LapSafe lockers in Whiteknights Library. The process is quick and simple, allowing easier access for students to borrow laptops for a short term for University work.
What do I need to borrow a laptop?
The lockers are self-service, you do not need to contact the IT Service Desk. In order to borrow a laptop, all you will need is:
- Your student Campus Card
- Your Campus Card PIN
You can find your Campus Card PIN by logging into your account at:
PC Labs/University Computers
The bookable PC Lab facilities on campus are available to all University members for teaching and open access use. Computing facilities in Whiteknights Library can be used by anyone with a valid University of Reading username and password.
Is the service I want up and running?
Need Help or Support?
Contact Us
The IT Service Desk is the first point of contact for all IT fault reports and service requests. Support is available in several ways:
- Online through the IT Self Service Portal
- Telephone 0118 378 6262.
- Emailing dts@reading.ac.uk.
Answers to many common questions and detailed self-help documents can be found via searching the Knowledge Base within the IT Self Service Portal
Come and see us
In person, you can visit the IT Service Counter on the first floor of the main Whiteknights Library.
- Monday to Friday: 08:00 – 17:00 (08:30-17:00 vacation)
- Weekends: 09:00 – 17:00 (closed vacation)
Common FAQs
How do I set up a wired connection in a Halls of Residence?
Info on who students should contact for support (Glide):
- https://www.reading.ac.uk/essentials/accommodation/university-accommodation/catering-and-our-services/internet-and-tv-licences
- Email: studentsupport@glide.co.uk
- Phone: 0333 123 0115
How do I get a hardship laptop loan?
Students apply via DAS or the Student Financial Support Team. Once approved, they collect the device from DTS at the Library Counter, with help setting up. Short-term laptops are available from LapSafe lockers.
- DAS: disability@reading.ac.uk | 0118 378 4202 (Mon–Fri, 10:00–16:00)
- Hardship: studentfunding@reading.ac.uk | 0118 378 5555
- DAS: https://www.reading.ac.uk/essentials/support-and-wellbeing/disability/disability-advisory-service
- Financial Support: https://www.reading.ac.uk/essentials/money_matters/Advice/Your-Student-Financial-Support-Team
How do I get support when the Service Desk is closed?
- IT support is available 6 p.m. – 8 a.m., including weekends and holidays. The contact is still the same as the usual DTS line.
- Telephone 6262 from any internal phone, or Teams. If you are on a mobile or calling externally, please dial 0118 378 6262.
Can I connect my laptop to the Library monitors?
Use the hub monitors with a device using the USB-C cable. These monitors also provide 60 watt power delivery via the USB C cable to compatible device.
Windows display settings: Start menu > Settings > System > Display
Mac display settings: Apple menu > System Preferences > Displays
How do I stay safe when using Digital Services?
IT security breaches can be extremely costly in reputation, financial loss, lost business productivity and unavailability of IT services.
DTS have a suite of technologies and measures to counter both internal and external cyber threats – but we all have a part to play in reducing the risk and impact of cyber-attacks.
https://www.reading.ac.uk/digital-technology-services/cyber-security