This is an exception which may be listed on the daily Grade Import Exceptions report.

What this means

Marks have not been successfully imported into RISIS.

There are a number of possible reasons for this – more information may be provided in the Exception Message e.g.
Result already exists for ‘20123456/1,2018/9,Y,APMA91,A,APMA91-18,702’

Action to take

Where the Exception Message says that a mark already exists in RISIS, please check what is in RISIS for this student, and overwrite it if appropriate.

Accidentally extracted a wrong column?

Contact exams to roll back the mark (carefully) and then re-extract from BB with the right mark. Exams can possibly also manually update marks.

If unclear, please log a support ticket with it@reading.ac.uk so the issue can be investigated.

Guide last updated on November 22, 2024