Research and service improvement

We continually review and try to improve our services. We do this through specific projects, feedback from and collaboration with people using our services, collaboration with local NHS services and ongoing, regular discussions about equity, diversity and belonging. Some of the recent developments are: 

Development of an accessible report template:

The aim of this project was to develop templates that could be used by our staff and students that supported them to write reports that were easy to access by everyone using our service, including children and adults with language difficulties.  

Who was involved? 

• People who had accessed our clinic either for support themselves or for a family member 

• University of Reading Speech and language therapy and psychology placement students 

• Speech and Language Therapists (SLT) working in the clinic 

What we did: 

• Review of current report writing practices 

• Review of the guidelines for writing accessible reports in healthcare and specifically for SLTs 

• Feedback from people who had received reports from our clinic 

• Creation of a protoype report 

• Workshop with service users, students and SLTs  

• Creation of templates with specific guidance 

Outcome 

 

Development of guidelines for working with multilingual people