What should I do if I receive an error message using Turnitin?

When using Turnitin, you may occasionally come across one of the few known errors. These errors are rare and you can usually tackle them yourself, but a few of them will need to be reported to the IT Service Desk (it@reading.ac.uk) or Turnitin.

Here’s a list of potential error messages and how to resolve them:

Error 124: Object missing or invalid

Error 206/207: Turnitin-Blackboard integration error

Error 414: Originality report not generated

Error 423: Unable to access Turnitin

Error 9999: Assignment not sync’d with Grade Centre

Black Exclamation Mark next to Assignment Title

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