What should I do if I receive an error message using Turnitin?

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When using Turnitin, you may occasionally come across one of the few known errors. These errors are rare and you can usually tackle them yourself, but a few of them will need to be reported to the IT Service Desk (it@reading.ac.uk) or Turnitin.

Here’s a list of potential error messages and how to resolve them:

Error 124: Object missing or invalid

Error 206/207: Turnitin-Blackboard integration error

Error 414: Originality report not generated

Error 423: Unable to access Turnitin

Error 9999: Assignment not sync’d with Grade Centre

Black Exclamation Mark next to Assignment Title