Known Issues

When trying to download multiple Grading papers (papers with markup and similarity layers visible) from the Turnitin Assignment inbox or Feedback Studio, you may encounter issues with some files not downloading. This happens when a file has a very large number of small similarity report matches, making the file large in size, taking a long time to render and become ready to download.

If you donwload multiple files, you may have some of them missing from the zip file generated.

Turnitin are aware of the issue and are working on resolving this.

If you have any questions please contact us at it@reading.ac.uk.

If you set up an assignment which requires students to submit a Blackboard portfolio, submitted portfolios cannot be viewed within Blackboard, but have to be downloaded as a zip file. To view the portfolio, click Download.

Then Extract the contents of the zip file.


Once unzipped, click on index.html to view the portfolio.

Target Release: Learn 9.1 Q2 2019
Release Patch Available: No

When making a blog post you might experience an issue saving your post if there is an embedded image in it. If you receive this message: “Failed to Save Blog Entry, Please Try Again.”, please click on Submit again anyway.

As a result, 2 posts will be made, one of which will be the correct post you wanted to make and then second on will have the embedded image corrupted.

Please delete the post with the corrupted image if this happens.

Target Release: Future Reference
Patch Available: No

If you’ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you’re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you’ve previously assigned as you will have to re-enter it. If you’re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself.

UPDATE: The issue is now resolved. Original text: The Table of Contents in a Learning Module overlaps slightly with the content on the page. As a workaround for the time being, please move the Table of Contents by clicking the “Move to the bottom” button in the side panel.