Here you’ll find a list of known issues and ongoing problems with Blackboard Learn and related Services and tools.

Please click on the title of an issue to see further information about it.

Known Issues & Ongoing Problems Status

Downloading some/multiple Turnitin files can result in errors

When trying to download multiple Grading papers (papers with markup and similarity layers visible) from the Turnitin Assignment inbox or Feedback Studio, you may encounter issues with some files not downloading. This happens when a file has a very large number of small similarity report matches, making the file large in size, taking a long time to render and become ready to download.

Image showing the Turnitin assignment inbox with papers selected and the "Download grading paper" option highlighted.

If you donwload multiple files, you may have some of them missing from the zip file generated.

Turnitin are aware of the issue and are working on resolving this.

If you have any questions please contact us at it@reading.ac.uk.

Ongoing

Blackboard portfolio assignments do not support inline marking

If you set up an assignment which requires students to submit a Blackboard portfolio, submitted portfolios cannot be viewed within Blackboard, but have to be downloaded as a zip file. To view the portfolio, click Download.

Then Extract the contents of the zip file.


Once unzipped, click on index.html to view the portfolio.

Target Release: Learn 9.1 Q2 2019
Release Patch Available: No
Ongoing

Blog Entry fails to save when Using Embedded Images

When making a blog post you might experience an issue saving your post if there is an embedded image in it. If you receive this message: “Failed to Save Blog Entry, Please Try Again.”, please click on Submit again anyway.

As a result, 2 posts will be made, one of which will be the correct post you wanted to make and then second on will have the embedded image corrupted.

Please delete the post with the corrupted image if this happens.

Target Release: Future Reference
Patch Available: No

Ongoing

Changing a Qualitative Blackboard Assignment rubric resets grade to 0.00

If you’ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you’re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you’ve previously assigned as you will have to re-enter it. If you’re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself.
Ongoing

Resolved Issues & Problems Status

Table of contents is misaligned in Blackboard Learn Learning Modules

UPDATE: The issue is now resolved. Original text: The Table of Contents in a Learning Module overlaps slightly with the content on the page. As a workaround for the time being, please move the Table of Contents by clicking the “Move to the bottom” button in the side panel. Move to the Bottom button
Resolved

Is the issue you’re experiencing not listed? Please email CQSD TEL at it@reading.ac.uk and we will follow up with you.