Go straight to the list of known issues:
On this page you’ll find a list of known issues and ongoing problems with Blackboard Learn and related services and tools.
Check system status
See details of scheduled Blackboard and Turnitin maintenance
UoR IT Services’ Status page:
Please visit the link https://itsstatus.reading.ac.uk/ to check live status.
Blackboard Learn Status (including Collaborate and Ally):
Please visit the link https://status.blackboard.com/ to check live status.
Please visit the link https://turnitin.statuspage.io/ to check live status.
For issues relating to EMA Integration, follow this link: EMA Integration: Known issues
Please click on the title of an issue to see further information about it.
|Known Issues: Blackboard||Status|
From December 2020 if you are enrolled on a course as a Teaching Assistant, you can no longer enrol a colleague and assign them a staff role (e.g. Instructor, Teaching Assistant or Marker).
If you are not already logged in to Box of Broadcasts, embedded videos display a message “Please sign into bob and refresh this page”. Clicking on this takes you to the BoB login page in a new browser tab.
After signing in to BoB, you have to return to Blackboard and Refresh the page in order to watch the embedded video.This appears to be intended behaviour, but it can appear to users that the login is not working. Using a WAYFless link as described in our guide Linking to Box of Broadcasts might provide the best user experience.
In some cases, images inserted into Word documents and submitted to a Blackboard assignment do not display in Blackboard Annotate. This applies if students
The image will display correctly if you download the file and view it in Word.
In a course Content area if you choose:
Do not click Submit on the Preview screen.
If you do, an error will be displayed.
To attach the image successfully, from the Preview screen choose Back and Submit from the Image properties screen, or alternatively do not go into the Preview mode and simply Submit.
After setting up your microphone or camera, you MUST close the Recording window, then reopen it again to make your recording. If you try to record immediately after setting up your microphone, without closing and reopening the window, your recording will be silent.
Users may hear a cracking noise when playing MP4 media files in Blackboard Collaborate using Firefox browser (especially when created using PowerPoint). The workaround would be to use Chrome, Edge or Safari instead, or download the files to your system and play via a media player application.
If you mark work using a Blackboard scoring rubric which is set up as a Percentage Range rubric, students will see their overall mark, and will see which cells of the rubric have been highlighted. However they will not see the actual score you have assigned for each cell.
If you’ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you’re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you’ve previously assigned as you will have to re-enter it. If you’re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself.
Following our move to Blackboard SaaS, the third party SignUp List tool is no longer available.
Blackboard Self-Enrol Groups offer similar functionality and may well meet your needs:
For one-to-one bookings, MS Bookings may be an option – see this post on the DTS News Feed.
|Tool now unavailable|
We recommend that you do NOT tick the Auto-Submit box when deploying a Test as there is a known issue where, if students have an unreliable internet connection, this setting could lead to their attempts being submitted prematurely.
Blackboard also recommend turning off the “force completion” option, so that if a student experiences technical issues and is logged out of the test, they can resume and complete the test.For further advice on settings to use with timed tests, see Blackboard Tests: Timer, Autosubmit and Force Completion settings
|Known Issues: Blackboard Collaborate||Status|
Issue: When typing 29th, 30th or 31st in start date, the date returns to 28th of that month.
The times listed for Collaborate sessions appear 14 – 16 hours ahead of the actual session time when viewed in the Google Chrome browser.
Affected Operating System: Windows
Affected Chrome Version: 88.0.4324.96
Update – February 8, 2021: Google has fixed the issue reported in Chrome version 88.0.4324.96. The issue is no longer present in Chrome versions 88.0.4324.146 and higher. Please update your Chrome browser to the latest release to resolve the issue.
Some users have reported that browsers freeze, or becomes unresponsive, intermittently when sharing an application, or sharing their screen in Collaborate Ultra on Windows. This issue does not affect all users and does not occur during all sessions. The issue has reportedly occurred while using different browser versions on Windows.
More information about the issue: click here
Members of some breakout groups are unable to hear each others’ audio or see each others’ video. This issue does not affect all breakout groups and does not occur for all sessions.
Resolved 2 Feb 2021
When using Mac OS “Big Sur” 11.0 or “Catalina” 10.15 and Safari 14 with Collaborate Ultra the audio a user hears is breaking up or cracking.
For platform stability during this time of unprecedented demand, the following Collaborate features have been temporarily disabled by Blackboard:
Blackboard Collaborate: Unable to join sessions using Chromebook devices
Blackboard Collaborate Ultra will not support versions of Google Chrome below version 79 – see Collaborate Ultra supported browsers.
Chromebook devices running Chrome version 78 or earlier will be presented with an error when attempting to join a Blackboard Collaborate Ultra session. Please update your browser to the latest Chrome version.
If you are unable to update Chrome, you may be able to install an alternate browser from the Google Play Store:
|Old browsers no longer supported|
Users running Mac OS 10.15 Catalina may experience issues starting appshare while using Ultra. Visit this Blackboard support article for more information: Ultra Experience – Mac OS 10.15 Catalina users are unable to appshare.
If you are trying to join a session but the purple wheel keeps spinning for longer than usual, please ensure “Third Party Cookies” are not being blocked by your browser. To fix the issue, please go to browser settings and change the setting to allow “Third Party cookies”. To open the cookies settings page in Chrome, copy and paste “chrome://settings/content/cookies” into your Chrome address bar and press enter.
If you are using Microsoft Edge browser and can’t hear the moderator or presenter. Please try to leave the session and join again. If that doesn’t work, please use Chrome browser instead.
“Some users are experiencing a busy or unavailable signal when trying to join a session via telephone. We are aware of this issue and are working to increase our dial-in capacity for sessions as we know this is an important feature. In the short-term, users who wish to join their session via a mobile device should use their mobile browser.
Collaborate is optimized for the Safari browser on iOS devices and the Chrome browser on Android devices.
If joining a Collaborate session on an iPhone, you may not be able to see edits made to the whiteboard.
|Known Issues: Turnitin||Status|
Audio feedback player in Turnitin feedback studio does not playback full feedback when using Safari browser. Please use Chrome, Microsoft Edge or Firefox as a workaround.
When trying to download multiple Grading papers (papers with markup and similarity layers visible) from the Turnitin Assignment inbox or Feedback Studio, you may encounter issues with some files not downloading. This happens when a file has a very large number of small similarity report matches, making the file large in size, taking a long time to render and become ready to download.
If you download multiple files, you may have some of them missing from the zip file generated.
Turnitin are aware of the issue and are working on resolving this.
If you have any questions please contact us at email@example.com.
Is the issue you’re experiencing not listed? Please email CQSD TEL at firstname.lastname@example.org and we will follow up with you.