Here you’ll find a list of known issues and ongoing problems with Blackboard Learn and related Services and tools.

Please click on the title of an issue to see further information about it.

Known Issues & Ongoing Problems Status

Empty file submitted to Blackboard Assignment if using Microsoft Edge and opening the file while submitting

Files selected for Assignment submissions and Course Content become replaced with an empty file if a user of Microsoft Windows 10 and the Edge browser has opened and closed the file after selection and before submission.

Resolution/Workaround: Workaround #1:

  • Do not open the source file after selecting it for upload into Blackboard Learn. Users should be advised to open files for inspection before accessing the area to which they wish to upload the file.

Workaround #2:

  • Use different browser such as Chrome, Firefox or Internet Explorer.
Ongoing

 


Is the issue you’re experiencing not listed? Please email CQSD TEL at it@reading.ac.uk and we will follow up with you.