Here you’ll find a list of known issues and ongoing problems with Blackboard Learn and related Services and tools.
Check system status
See details of scheduled Blackboard and Turnitin maintenance
UoR IT Services’ Status page:
Please visit the link https://itsstatus.reading.ac.uk/ to check live status.
Blackboard Learn Status (All services):
Please visit the link https://status.blackboard.com/ to check live status.
Please visit the link https://turnitin.statuspage.io/ to check live status.
Other Known issues:
Please click on the title of an issue to see further information about it.
|Known Issues & Ongoing Problems||Status|
Empty file submitted to Blackboard Assignment if using Microsoft Edge and opening the file while submitting
Files selected for Assignment submissions and Course Content become replaced with an empty file if a user of Microsoft Windows 10 and the Edge browser has opened and closed the file after selection and before submission.
Resolution/Workaround: Workaround #1:
You may see this error when trying to open feedback on a Turnitin assignment from ‘My Marks and Feedback’.
The error occurs when Turnitin and Blackboard have not synchronised correctly.
Sometimes when you click on a link in Blackboard to a PDF, the file opens in the browser, but only the first page is visible, and the other pages appear to be blank.
This is a browser issue, not specifically related to Blackboard.
Workaround: Download the file and then open it
Is the issue you’re experiencing not listed? Please email CQSD TEL at firstname.lastname@example.org and we will follow up with you.