Here you’ll find a list of known issues and ongoing problems with Blackboard Learn and related Services and tools.
Check system status
Planned downtime: See details of scheduled Blackboard and Turnitin maintenance
UoR IT Services’ Status page: Please visit the link https://itsstatus.reading.ac.uk/ to check live status.
Blackboard Learn Status: Please visit the link https://status.blackboard.com/ to check live status.
Expand the ‘Europe, Middle East & Africa’ section to view the status of Blackboard Learn SaaS, Ally and Collaborate Ultra.
Turnitin Status: Please visit the link https://turnitin.statuspage.io/ to check live status.
Please click on the title of an issue to see further information about it.
|Blackboard Collaborate Ultra||Status|
Information: Blackboard report variations in quality between the main internet providers in China. Among the top three telecommunication carriers in China, users with China Unicom have the best performance with Collaborate, and then China Mobile. Users with China Telecom can experience problems accessing and/or reconnecting issues.
Solution: Please consider switching to a different Internet Service Provider or request your Lecturer to switch lectures to Microsoft Teams if possible.
Information: When using Mac OS “Big Sur” 11.0 or “Catalina” 10.15 and Safari 14 with Collaborate Ultra the audio a user hears is breaking up or cracking.
Mac OS “Big Sur” 11.0 and Safari 14
Mac OS “Catalina” 11.0 and Safari 14
Solution: If Safari 14 is installed on your computer, please plan on using either Google Chrome or Mozilla Firefox with Collaborate Ultra sessions.
Information: Purple wheel keeps spinning for longer than usual.
Solution: Please ensure “Third Party Cookies” are allowed in your browser settings and if you are using Safari please also ensure “Prevent cross-site tracking” is disabled.
Information: Blackboard Collaborate Ultra will not support versions of Google Chrome below version 79 – see Collaborate Ultra supported browsers. Chromebook devices running Chrome version 78 or earlier will be presented with an error when attempting to join a Blackboard Collaborate Ultra session.
Solution: Please update your browser to the latest Chrome version. If you are unable to update Chrome, you may be able to install an alternate browser from the Google Play Store:
|Old browsers no longer supported|
Solution: Contact your Module Convenor, Instructor or Stream group owner. They can ensure you have access to video or contact DTS in case of any issues.
Solution: Clear your browser cache, login to Stream or Blackboard again. Try a different browser.
Solution: We are investigating this issue. If you are getting the same message, please contact email@example.com
Solution: Check your Firewall or Network settings.
|Blackboard and Turnitin||Status|
Turnitin – Microsoft files generated using Windows can occasionally fail to process when uploaded to Turnitin
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.
Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems. Find out more here
BB Portfolio – External URL is not included in the email when Portfolio Snapshots Shared with external users
The most recent mobile app update (16th November 2020) means that when you log in on an iOS device, you are shown a browser view of Blackboard, not the normal app view.
Resolved 20th November: update your Blackboard app.
Empty file submitted to Blackboard Assignment if using Microsoft Edge and opening the file while submitting
Files selected for Assignment submissions and Course Content become replaced with an empty file if a user of Microsoft Windows 10 and the Edge browser has opened and closed the file after selection and before submission.
Resolution/Workaround: Workaround #1:
If you used Track Changes when writing your assignment in Word, you need to accept all changes before submitting to Blackboard.
You may see this error when trying to open feedback on a Turnitin assignment from ‘My Marks and Feedback’.
The error occurs when Turnitin and Blackboard have not synchronised correctly.
Sometimes when you click on a link in Blackboard to a PDF, the file opens in the browser, but only the first page is visible, and the other pages appear to be blank.
This is a browser issue, not specifically related to Blackboard.
Workaround: Download the file and then open it
There is no longer a button allowing you easily to link from one Wiki page to another.
Resolved – see our Wiki help page.
Is the issue you’re experiencing not listed? Please email CQSD TEL at firstname.lastname@example.org and we will follow up with you.