Poor connectivity can affect the quality and speed of:
- a Teams or Collaborate call,
- a recording being made via MS Teams,
- uploading files to an online space, such as Blackboard or MS Stream
- processing files in an online space, such a editing video and generating auto-captions in MS Stream
The following steps can be taken to improve your connectivity:
Working from home
Most standard broadband connections don’t offer multitasking. Therefore
- Consider asking other people in the household not to stream videos, and to avoid uploading or downloading large files, when you are carrying out important tasks.
- If using a WiFi connection, consider sitting close to your broadband router if possible.
- Do not have the VPN active during online sessions or when recording screencasts / uploading to Stream, as this slows the internet down dramatically and can disrupt live sessions.
- Only upload or download one file at a time.
- Try to keep your file size as small as possible. Large files can fail to upload or take a long time to upload.
On campus or at home
Please use a wired internet connection if possible.
If this is not possible, try to ensure that your WiFi connection is stable / WiFi signal is strong, especially when
- Using online applications such as Blackboard Collaborate Ultra, or Microsoft Teams for screen-casting or lecture recording.
- Participating in or delivering webinars and other interactive online sessions.
- Uploading files to or downloading files from Stream, Blackboard or OneDrive.
- Publishing a PowerPoint presentation to Stream, or processing videos in Stream (e.g. trimming video or editing auto captions)
See more on the DTS Hub.