{"id":2733,"date":"2018-09-18T10:20:18","date_gmt":"2018-09-18T10:20:18","guid":{"rendered":"http:\/\/sites.reading.ac.uk\/tel-support\/?page_id=2733"},"modified":"2023-05-30T14:34:12","modified_gmt":"2023-05-30T14:34:12","slug":"known-issues","status":"publish","type":"page","link":"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/","title":{"rendered":"Known Issues"},"content":{"rendered":"<p>&nbsp;<\/p>\n<blockquote><p>To view list of known issues reported from May 2023 onwards, please visit <a href=\"https:\/\/livereadingac.sharepoint.com\/:x:\/s\/grp-it-TEL\/Ec6XdpJv_KZGi9_9e2Qb364BN99h4JQehyndB1y8Lw-N_w?e=XO5hZ3\">TEL Known issues<\/a> spreadsheet.<\/p><\/blockquote>\n<hr \/>\n<style>#sp-ea-12920 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-12920.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-12920.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-12920.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-12920.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-12920.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}.sp-easy-accordion .sp-ea-single .ea-header a {\r\n    font-size: 17.5px !important;\r\n    font-weight: normal !important;\r\n    \r\n   }\r\n\r\n.ea-expand-icon.fa {\r\n    color: #008673 !important;\r\n  }\r\n#content li, .widget li {\r\n    list-style-position: outside !important;\r\n}\r\nul, ol {\r\n    padding-left: 30px !important;\r\n   }<\/style><div id=\"sp_easy_accordion-1778800478\"><div id=\"sp-ea-12920\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-129200\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse129200\" aria-controls=\"collapse129200\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Check system status: Planned downtime, Blackboard, Turnitin and IT Services status<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse129200\" data-parent=\"#sp-ea-12920\" role=\"region\" aria-labelledby=\"ea-header-129200\"> <div class=\"ea-body\"><blockquote><p><strong>Planned downtime:<\/strong><\/p><p>See details of\u00a0<strong><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/scheduled-blackboard-and-turnitin-maintenance\/\">scheduled Blackboard and Turnitin maintenance<\/a><\/strong><\/p><\/blockquote><p><\/p><blockquote><p><strong>UoR IT Services\u2019 Status page:<\/strong><\/p><p>Please visit the link\u00a0<a href=\"http:\/\/bit.ly\/itsstatus\">https:\/\/itsstatus.reading.ac.uk\/<\/a>\u00a0to check live status.<\/p><\/blockquote><p><\/p><blockquote><p><strong>Blackboard Learn Status (including Collaborate and Ally):<\/strong><\/p><p>Please visit the link\u00a0<a href=\"https:\/\/status.blackboard.com\/\">https:\/\/status.blackboard.com\/<\/a>\u00a0to check live status.<\/p><\/blockquote><p><\/p><blockquote><p><strong>Turnitin Status:<\/strong><br \/>Please visit\u00a0 the link\u00a0<a href=\"https:\/\/turnitin.statuspage.io\/\">https:\/\/turnitin.statuspage.io\/<\/a>\u00a0to check live status.<\/p><\/blockquote><p><\/p><blockquote><p><strong>EMA Integration:<\/strong><\/p><p>For issues relating to EMA Integration, follow this link:\u00a0<a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/03\/07\/ema-integration-known-issues\/\" target=\"_blank\" rel=\"noopener\">EMA Integration: Known issues<\/a><\/p><\/blockquote><\/div><\/div><\/div><\/div><\/div>\n<hr \/>\n<p>On this page you&#8217;ll find a <a href=\"#knownissues\">list of known issues<\/a> and ongoing problems with Blackboard Learn and related services and tools.<\/p>\n<hr \/>\n<div id=\"knownissues\"><\/div>\n<ul>\n<li><a href=\"#bb\">Blackboard known issues<\/a><\/li>\n<li><a href=\"#collab\">Blackboard Collaborate known issues<\/a><\/li>\n<li><a href=\"#tii\">Turnitin known issues<\/a><\/li>\n<\/ul>\n<p>Please click on the title of an issue to see further information about it.<\/p>\n<table id=\"bb\">\n<tbody>\n<tr>\n<th>Known Issues: Blackboard<\/th>\n<th>Status<\/th>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<div id=\"0bytefile\" class=\"entry-title\"><a><span style=\"color: #000000\"><strong>Issue: <\/strong><\/span><strong>Source Code editor &#8211; save button not clickable<\/strong><\/a><\/div>\n<div class=\"entry-faq\"><span style=\"color: #000000\"><strong>Description:<\/strong><\/span> Users unable to &#8220;Save&#8221; Source Code in BB content editor. Affected browsers are Chrome and Edge.<br \/>\n<span style=\"color: #000000\"><strong>Solution:<\/strong><\/span> To fix the issue please update your browser to the latest version.<\/div>\n<\/article>\n<\/td>\n<td>Please see solution<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<div id=\"0bytefile\" class=\"entry-title\"><a><span style=\"color: #000000\"><strong>Issue: <\/strong><\/span><strong>Text editor in Blackboard Test is not visible<\/strong><\/a><\/div>\n<div class=\"entry-faq\"><span style=\"color: #000000\"><strong>Description:<\/strong><\/span> When creating Blackboard test questions or answering feedback the text editor doesn&#8217;t appear or is greyed out.<br \/>\nThis issue is either caused by Pop-ups being blocked, browser cache, or browser extensions.<span style=\"color: #000000\"><strong>Solution:<\/strong><\/span> To fix the issue please:<\/p>\n<ul>\n<li>Go to your browser settings and <strong>allow all pop-ups<\/strong> (run this <a href=\"https:\/\/bit.ly\/Blackboard-Ultra-Browser-Checker\" target=\"_blank\" rel=\"noopener noreferrer\">Browser compatibility checker<\/a> to check whether pop-ups are being blocked)<\/li>\n<li><strong>Clear your browser cache <\/strong>(see the DTS Help page <a href=\"https:\/\/www.reading.ac.uk\/digital-technology-services\/it-help-and-support\/clearing-your-browser-cache-and-cookies\" target=\"_blank\" rel=\"noopener\">Clearing your browser cache and cookies<\/a>\u00a0if you need help)<\/li>\n<li><strong>Disable or remove browser extensions<\/strong> (e.g. Ad-blocker or McAfee)<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/td>\n<td>Please see solution<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<div id=\"404\" class=\"entry-title\">\n<div id=\"404\" class=\"entry-title\"><a><strong>Issue: Unable to open files from <\/strong><strong>Blackboard<\/strong> (Server error, 404 &#8211; File or directory not found)<\/a><\/div>\n<div class=\"entry-faq\"><strong>Information: <\/strong>Users of the Microsoft Edge browser receive an error when trying to open Word, PowerPoint and other file attachments from Blackboard. Edge attempts to open MS Office files inside the browser but they fail to open.<br \/>\nThis is an issue with the &#8220;Open office files in the browser&#8221; feature in Microsoft Edge.<\/div>\n<div class=\"entry-faq\">\n<p>This issue has been resolved in in Edge version 100.<strong>Solution:<\/strong><\/p>\n<ul>\n<li>Update Edge to the latest stable release.<\/li>\n<li>If this is not possible, switch off the &#8220;Open office files in the browser&#8221; setting in Microsoft Edge (see below).<\/li>\n<li>Use a different browser (e.g. Chrome or Firefox).<\/li>\n<\/ul>\n<p>Steps to switch off &#8220;Open office files in the browser&#8221;:<\/p>\n<ul>\n<li>In Edge, copy and paste edge:\/\/settings\/downloads in the browser address bar and press Enter.<\/li>\n<li>Or click on the 3 dots in the top right-hand corner of\u00a0 the browser.<\/li>\n<li>Select <strong>Settings<\/strong>.<\/li>\n<li>Click on <strong>Downloads<\/strong>.<\/li>\n<li>Toggle the \u201cOpen office files in the browser\u201d setting to Off.<\/li>\n<\/ul>\n<p>For more information see this<a href=\"https:\/\/blackboard.secure.force.com\/publickbarticleview?id=kAE5Y000000oM7OWAU\"> Blackboard support article<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/article>\n<\/td>\n<td>Resolved<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Teaching Assistants enrolling staff to Blackboard courses<\/strong><\/a><\/p>\n<div class=\"entry-faq\">From December 2020 if you are enrolled on a course as a Teaching Assistant, you can no longer enrol a colleague and assign them a staff role (e.g. Instructor, Teaching Assistant or Marker).<br \/>\n<strong>Workaround<\/strong><\/p>\n<ul>\n<li>Enrol the user as a Student<\/li>\n<li>Then <a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/07\/17\/blackboard-changing-the-role-of-a-course-member\/\"><strong>Change User\u2019s Role<\/strong><\/a><\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/td>\n<td>Resolved<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Embedded Box of Broadcasts videos\u00a0<\/strong><\/a><\/p>\n<div class=\"entry-faq\">If you are not already logged in to Box of Broadcasts, embedded videos display a message &#8220;Please sign into bob and\u00a0refresh\u00a0this page&#8221;. Clicking on this takes you to the BoB login page in a new browser tab.<br \/>\nAfter signing\u00a0in to BoB, you have to <strong>return to Blackboard<\/strong> and <strong>Refresh the page<\/strong> in order to watch the embedded video.This appears to be intended behaviour, but it can appear to users that the login is not working. Using a WAYFless link as described in our guide <a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/07\/26\/blackboard-linking-to-box-of-broadcasts\/\">Linking to Box of Broadcasts<\/a> might provide the best user experience.<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Annotate:<\/strong>\u00a0Cropped images with text-wrapping not visible\u00a0<\/a><\/p>\n<div class=\"entry-faq\">\n<p>In some cases, images inserted into Word documents and submitted to a Blackboard assignment do not display in Blackboard Annotate. This applies if students<\/p>\n<ul>\n<li>crop the image<\/li>\n<li><strong>and<\/strong> use\u00a0<b>Tight<\/b>,<b>\u00a0Through<\/b>,<b>\u00a0or Parallel<\/b>\u00a0wrapping modes to wrap the text around the image.<\/li>\n<\/ul>\n<p><img data-attachment-id=\"9572\" data-permalink=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/cropped-and-wrapped-image-in-word\/\" data-orig-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2021\/01\/cropped-and-wrapped-image-in-Word.png?fit=353%2C233&amp;ssl=1\" data-orig-size=\"353,233\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cropped and wrapped image in Word\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2021\/01\/cropped-and-wrapped-image-in-Word.png?fit=353%2C233&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2021\/01\/cropped-and-wrapped-image-in-Word.png?fit=353%2C233&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9572\" src=\"\/wp-content\/uploads\/sites\/30\/2021\/01\/cropped-and-wrapped-image-in-Word.png\" alt=\"cropped and wrapped image in Word\" width=\"353\" height=\"233\" srcset=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2021\/01\/cropped-and-wrapped-image-in-Word.png?w=353&amp;ssl=1 353w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2021\/01\/cropped-and-wrapped-image-in-Word.png?resize=150%2C99&amp;ssl=1 150w\" sizes=\"(max-width: 353px) 100vw, 353px\" \/><\/p>\n<p>The image will display correctly if you download the file and view it in Word.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard:<\/strong> Previewing an Image before uploading results in errors<\/a><\/p>\n<div class=\"entry-faq\">\n<p>In a course Content area if you choose:<br \/>\nBuild Content -&gt; Image -&gt; Preview<\/p>\n<p>Do not click Submit on the Preview screen.<\/p>\n<p>If you do, an error will be displayed.<\/p>\n<p>To attach the image successfully, from the Preview screen choose Back and Submit from the Image properties screen, or alternatively do not go into the Preview mode and simply Submit.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard assessments:<\/strong> <strong>Audio \/ Video feedback\u00a0<\/strong><\/a><\/p>\n<div class=\"entry-faq\">\n<p>After setting up your microphone or camera, you MUST close the Recording window, then reopen it again to make your recording. If you try to record immediately after setting up your microphone, without closing and reopening the window, your recording will be silent.<\/p>\n<p><a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/09\/02\/blackboard-assignments-audio-and-video-feedback\/\">Further details<\/a><\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Media player &#8211; Firefox browser:<\/strong> Distortion or cracking noise when playing mp4 media type<\/a><\/p>\n<div class=\"entry-faq\">\n<p>Users may hear a cracking noise when playing MP4 media files in Blackboard Collaborate using Firefox browser (especially when created using PowerPoint). The workaround would be to use Chrome, Edge or Safari instead, or download the files to your system and play via a media player application.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Rubrics:<\/strong> Percentage range rubrics do not display selected grade to students<\/a><\/p>\n<div class=\"entry-faq\">\n<p>If you mark work using a Blackboard scoring rubric which is set up as a Percentage Range rubric, students will see their overall mark, and will see which cells of the rubric have been highlighted. However they will not see the actual score you have assigned for each cell.<\/p>\n<div id=\"attachment_6258\" style=\"width: 610px\" class=\"wp-caption alignnone\"><a href=\"\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png\"><img aria-describedby=\"caption-attachment-6258\" data-attachment-id=\"6258\" data-permalink=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/blackboard-rubric-staff-view\/\" data-orig-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?fit=828%2C947&amp;ssl=1\" data-orig-size=\"828,947\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Blackboard Rubric &#8211; staff view\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Blackboard Percentage Range Rubric &#8211; staff view&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?fit=828%2C947&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?fit=828%2C947&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"wp-image-6258\" src=\"\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png\" alt=\"Blackboard Rubric - staff view\" width=\"600\" height=\"686\" srcset=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?w=828&amp;ssl=1 828w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?resize=768%2C878&amp;ssl=1 768w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?resize=131%2C150&amp;ssl=1 131w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?resize=366%2C419&amp;ssl=1 366w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-staff-view.png?resize=770%2C881&amp;ssl=1 770w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><p id=\"caption-attachment-6258\" class=\"wp-caption-text\">Blackboard Percentage Range Rubric &#8211; staff view when marking<\/p><\/div>\n<p>&nbsp;<\/p>\n<div id=\"attachment_6257\" style=\"width: 610px\" class=\"wp-caption alignnone\"><a href=\"\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png\"><img aria-describedby=\"caption-attachment-6257\" data-attachment-id=\"6257\" data-permalink=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/blackboard-rubric-student-view\/\" data-orig-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?fit=840%2C463&amp;ssl=1\" data-orig-size=\"840,463\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Blackboard Rubric &#8211; student view\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Blackboard Percentage Range Rubric &#8211; student view&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?fit=840%2C463&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?fit=840%2C463&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"wp-image-6257\" src=\"\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png\" alt=\"Blackboard Rubric - student view\" width=\"600\" height=\"331\" srcset=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?w=840&amp;ssl=1 840w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?resize=768%2C423&amp;ssl=1 768w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?resize=150%2C83&amp;ssl=1 150w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?resize=366%2C202&amp;ssl=1 366w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2019\/10\/Blackboard-Rubric-student-view.png?resize=770%2C424&amp;ssl=1 770w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><p id=\"caption-attachment-6257\" class=\"wp-caption-text\">Blackboard Percentage Range Rubric &#8211; when viewed by the student<\/p><\/div>\n<\/div>\n<\/article>\n<div><\/div>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Rubrics:<\/strong> <\/a><a>Changing a Qualitative Blackboard Assignment rubric resets grade to 0.00 <\/a><\/p>\n<div class=\"entry-faq\">If you&#8217;ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you&#8217;re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you&#8217;ve previously assigned as you will have to re-enter it. If you&#8217;re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself. <img data-attachment-id=\"2760\" data-permalink=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/2018-09-19_17-36-51\/\" data-orig-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/09\/2018-09-19_17-36-51.gif?fit=506%2C596&amp;ssl=1\" data-orig-size=\"506,596\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"2018-09-19_17-36-51\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/09\/2018-09-19_17-36-51.gif?fit=506%2C596&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/09\/2018-09-19_17-36-51.gif?fit=506%2C596&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-2760\" src=\"\/wp-content\/uploads\/sites\/30\/2018\/09\/2018-09-19_17-36-51.gif\" alt=\"\" width=\"506\" height=\"596\" \/><\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Tests:\u00a0<\/strong>Auto-Submit on Tests can cause problems for students<\/a><\/p>\n<div class=\"entry-faq\">We recommend that you do NOT tick the Auto-Submit box when deploying a Test as there is a known issue where, if students have an unreliable internet connection, this setting could lead to their attempts being submitted prematurely.<br \/>\nBlackboard also recommend\u00a0turning off the &#8220;force completion&#8221; option, so that if a student experiences technical issues and is logged out of the test, they can resume and complete the test.For further advice on settings to use with timed tests, see <a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2020\/03\/24\/blackboard-tests-timer-autosubmit-and-force-completion-settings\/\">Blackboard Tests: Timer, Autosubmit and Force Completion settings<\/a><\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table id=\"collab\">\n<tbody>\n<tr>\n<th>Known Issues: Blackboard Collaborate<\/th>\n<th>Status<\/th>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong>\u00a0Unable to schedule collaborate sessions for 29th, 30th and 31st of each month<\/a><\/p>\n<div class=\"entry-faq\"><strong>Issue:<\/strong> When typing 29th, 30th or 31st in start date, the date returns to 28th of that month.<br \/>\n<strong>Resolution\/Workaround:<\/strong><\/p>\n<ul>\n<li>Pick a date from Pop-up calendar instead of typing a date in date field.<\/li>\n<li>Ignore 28th in date field .<\/li>\n<li>Just press &#8220;Save&#8221;.<\/li>\n<li>Start and End Date fields will return to the correct date.<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/article>\n<\/td>\n<td>Resolved<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> Browser freezes intermittently when sharing application or screen on Windows<\/a><\/p>\n<div class=\"entry-faq\">Some users have reported that browsers freeze, or becomes unresponsive, intermittently when sharing an application, or sharing their screen in Collaborate Ultra on Windows. This issue does not affect all users and does not occur during all sessions. The issue has reportedly occurred while using different browser versions on Windows.<br \/>\n<strong>Resolution\/Workaround:<\/strong><\/p>\n<ul>\n<li>One workaround is to try using a different supported browser until a fix is released.<\/li>\n<li>Another possible workaround for moderators who are appsharing presentations is to upload the file to the whiteboard instead, if possible. This is also a best practice for optimizing bandwidth consumption.<\/li>\n<li><strong>Use Firefox to Application Share<\/strong><\/li>\n<\/ul>\n<p>More information about the issue: <a href=\"https:\/\/blackboard.secure.force.com\/publickbarticleview?id=kA31O0000010weQ\">click here<\/a><\/p>\n<\/div>\n<\/article>\n<\/article>\n<\/td>\n<td>Please see workaround<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> Audio breaking up and cracking when using Mac OS &#8220;Big Sur&#8221; or &#8220;Catalina&#8221; and Safari 14<\/a><\/p>\n<div class=\"entry-faq\">\n<p>When using Mac OS &#8220;Big Sur&#8221; 11.0 or &#8220;Catalina&#8221; 10.15 and Safari 14 with Collaborate Ultra the audio a user hears is breaking up or cracking.<br \/>\nAffected Platforms<br \/>\nMac OS &#8220;Big Sur&#8221; 11.0 and Safari 14<br \/>\nMac OS &#8220;Catalina&#8221; 11.0 and Safari 14<\/p>\n<p><strong>Resolution\/Workaround:<\/strong><br \/>\nIf Safari 14 is installed on your computer, please plan on using either Google Chrome or Mozilla Firefox with Collaborate Ultra sessions.<\/p>\n<p>More information about the issue: <a href=\"https:\/\/blackboard.secure.force.com\/apex\/btbb_articleview?id=kAE1O000000XfM0WAK\">click here<\/a><\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Please see workaround<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> some features temporarily disabled<\/a><\/p>\n<div class=\"entry-faq\">\n<p>For platform stability during this time of unprecedented demand, the following Collaborate features have been temporarily disabled by Blackboard:<\/p>\n<ul>\n<li>Timer<\/li>\n<li>Chat typing indicator<\/li>\n<li>Netstats bandwidth indicator (tells you how strong someone\u2019s internet connection is)<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:\u00a0<\/strong><\/a>Unable to join sessions using Chromebook devices<\/p>\n<div class=\"entry-faq\">\n<p>Blackboard Collaborate Ultra will not support versions of Google Chrome below version 79 &#8211; see <a href=\"https:\/\/help.blackboard.com\/Collaborate\/Ultra\/Participant\/Get_Started\/Browser_Support\">Collaborate Ultra supported browsers<\/a>.<\/p>\n<p>Chromebook devices running Chrome version 78 or earlier will be presented with an error when attempting to join a Blackboard Collaborate Ultra session. Please update your browser to the latest Chrome version.<\/p>\n<p>If you are unable to update Chrome, you may be able to install an alternate browser from the Google Play Store:<\/p>\n<ul>\n<li>Microsoft Edge<\/li>\n<li>Mozilla Firefox (requires a touch-screen device)<\/li>\n<\/ul>\n<\/div>\n<\/article>\n<\/td>\n<td>Old browsers no longer supported<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> Mac OS 10.15 Catalina<\/a><\/p>\n<div class=\"entry-faq\">\n<p>Users running Mac OS 10.15 Catalina may experience issues starting appshare while using Ultra. Visit this Blackboard support article for more information:\u00a0<a href=\"https:\/\/blackboard.secure.force.com\/apex\/publickbarticleview?id=kA21O000000oaRh\">Ultra Experience &#8211; Mac OS 10.15 Catalina users are unable to appshare<\/a>.<\/p>\n<p><strong>Resolution\/Workaround:<\/strong><br \/>\n1. Select the Apple in the upper left hand corner of the screen<br \/>\n2. Select System Preference<br \/>\n3. Select Security &amp; Privacy<br \/>\n4. Note: You will need to unlock this window to make changes by clicking on the lock in the bottom left corner of this window<br \/>\n5. Select the Privacy tab at the top of the dialog box<br \/>\n6. Scroll down on the left hand side of the screen to Screen Recording<br \/>\n7. Check the box next to Google Chrome or whichever browser you are running<br \/>\n8. You will then be prompted to restart your browser<br \/>\n9. Launch your Ultra session again and start appshare<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Please see Resolution<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> Collaborate not Loading<\/a><\/p>\n<div class=\"entry-faq\">\n<p>If you are trying to join a session but the purple wheel keeps spinning for longer than usual, please ensure &#8220;Third Party Cookies&#8221; are not being blocked by your browser.<\/p>\n<p><strong>Resolution\/Workaround:<\/strong><\/p>\n<p>To fix the issue, please go to browser settings and change the setting to allow &#8220;Third Party cookies&#8221;. To open the cookies settings page in Chrome, copy and paste &#8220;<strong>chrome:\/\/settings\/content\/cookies<\/strong>&#8221; into your Chrome address bar and press enter.<br \/>\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe class=\"youtube-player\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/Ah0ax9lMCGo?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-GB&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div>\n<\/article>\n<\/td>\n<td>Please see Resolution<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> Microsoft Edge users<\/a><\/p>\n<div class=\"entry-faq\">\n<p>If you are using Microsoft Edge browser and can&#8217;t hear the moderator or presenter.<\/p>\n<p><strong>Resolution\/Workaround:<\/strong><\/p>\n<p>Please try to leave the session and join again. If that doesn&#8217;t work, please use Chrome browser instead.<br \/>\nPlease note that as<span data-contrast=\"auto\">\u00a0of 01 July 2020\u00a0Collaborate no longer supports\u00a0<\/span><span style=\"font-family: inherit;font-size: inherit\" data-contrast=\"auto\">Native Microsoft Edge.\u00a0<\/span><span data-contrast=\"auto\">If you have admin privileges on your computer you can\u00a0<\/span><a href=\"https:\/\/www.microsoft.com\/en-us\/edge\"><span data-contrast=\"none\">Download Microsoft Edge (Chromium)<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0which is supported.<\/span><\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Please see Resolution<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> Users are sometimes unable to join a Collaborate session via the telephone<\/a><\/p>\n<div class=\"entry-faq\">\n<p>&#8220;Some users\u00a0are\u00a0experiencing\u00a0a busy or unavailable signal when trying to join a session via telephone. We are aware of this issue and are working to increase our dial-in capacity for sessions\u00a0as we know this is an important feature.\u00a0In the short-term, <strong>users who wish to join their session via a mobile device should use their mobile browser<\/strong>.<\/p>\n<p>Collaborate is optimized for the Safari browser on iOS devices and the Chrome browser on Android devices.<\/p>\n<p>For additional best practices on how to use Collaborate, please see\u00a0<a title=\"https:\/\/help.blackboard.com\/Collaborate\/Ultra\/Moderator\/Moderate_Sessions\/Session_Best_Practices\" href=\"https:\/\/help.blackboard.com\/Collaborate\/Ultra\/Moderator\/Moderate_Sessions\/Session_Best_Practices\" target=\"_blank\" rel=\"noopener\">these best practices for Moderators<\/a>\u00a0and\u00a0<a title=\"https:\/\/help.blackboard.com\/Collaborate\/Ultra\/Participant\/Participate_in_Sessions\/Session_Best_Practices\" href=\"https:\/\/help.blackboard.com\/Collaborate\/Ultra\/Participant\/Participate_in_Sessions\/Session_Best_Practices\" target=\"_blank\" rel=\"noopener\">these best practices for Participants<\/a>.&#8221;<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><a><strong>Blackboard Collaborate:<\/strong> Users attending sessions on some iOS devices cannot see edits made to the Collaborate Ultra Whiteboard<\/a><\/p>\n<div class=\"entry-faq\">\n<p>If joining a Collaborate session on an iPhone, you may not be able to see edits made to the whiteboard.<br \/>\nThere is no workaround currently.\u00a0 If you experience this issue using an iOS device, please switch to a PC or Mac if possible.\u00a0 You can also try a different iOS device, if you have one available.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table id=\"tii\">\n<tbody>\n<tr>\n<th>Known Issues: Turnitin<\/th>\n<th>Status<\/th>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<div id=\"0bytefile\" class=\"entry-title\"><a><span style=\"color: #000000\"><strong>Turnitin: <\/strong><\/span>Syncing of marks between Turnitin and Blackboard Grade Centre<\/a><\/div>\n<div class=\"entry-faq\"><span style=\"color: #000000\"><strong>Description:<\/strong><\/span> Tii is currently investigating an issue which intermittently impacts some users. When instructors update an assignment\u2019s marks in Feedback Studio, the mark is sometimes not getting passed back to the Blackboard Grade Centre.<br \/>\n<span style=\"color: #000000\"><strong>Recommendation for Staff:<\/strong><\/span> Please double check that the marks in Tii and Grade Centre have been updated and there are no discrepancies.<\/div>\n<\/article>\n<\/td>\n<td>Investigating<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<div id=\"0bytefile\" class=\"entry-title\"><a><span style=\"color: #000000\"><strong>Turnitin: <\/strong><\/span>Turnitin now display submission &#8220;Due Date&#8221; as UTC equivalent of its UK time to students<\/a><\/div>\n<div class=\"entry-faq\"><span style=\"color: #000000\"><strong>Description:<\/strong><\/span> Turnitin now displays submission &#8220;Due Date&#8221; as UTC equivalent of UK time for students who are outside UK or those who have their computers configured to a Timezone other than UK time (i.e. UTC +00:00 Dublin, Edinburgh, Lisbon, London).<br \/>\n<span style=\"color: #000000\"><strong>Recommendation for students:<\/strong><\/span> Students are advised to ensure their computers are configured to correct Time Zone and ensure date and time on their computers is up to date.<br \/>\n<span style=\"color: #000000\"><strong>Recommendation for Staff:<\/strong><\/span> If you mention assignment due date in assignment description or course announcements, please clearly specify that the assignment is due at 12PM GMT or BST (e.g. the assignment is due at 12PM GMT).<\/div>\n<\/article>\n<\/td>\n<td>Please see Recommendation<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<div id=\"0bytefile\" class=\"entry-title\"><a> <strong>Turnitin <\/strong>&#8211; Issue accessing Turnitin from Grade Centre<\/a><\/div>\n<div class=\"entry-faq\">\n<p><strong>Description:\u00a0<\/strong><\/p>\n<div>\n<p>Staff were unable to access Turnitin assignment from the grade centre.<\/p>\n<\/div>\n<div>\n<p><strong>Solution:\u00a0<\/strong><br \/>\nTurnitin have resolved this issue. You can now open Turnitin submissions from the Grade Centre (except where anonymous marking is enabled), as well via Control Panel &gt; Tools &gt; Turnitin Assignments (our recommended route).<\/p>\n<\/div>\n<\/div>\n<\/article>\n<\/td>\n<td>Resolved<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<div id=\"0bytefile\" class=\"entry-title\"><a> <strong>Turnitin <\/strong>&#8211; Time out error: &#8216;Your session has expired&#8230;&#8217;<\/a><\/div>\n<div class=\"entry-faq\">\n<p><strong>Description:\u00a0<\/strong><\/p>\n<div>You may receive the following error message when trying to upload a document to Turnitin<\/div>\n<div>\n<p><strong>Workaround \/ Solution:\u00a0<\/strong><br \/>\nTo continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue.&#8217;<br \/>\nYou can resolve this by clearing your browser&#8217;s cache and cookies. In most cases, this will resolve the issue.<br \/>\nIf you still receive this error after clearing cookies and cache, please try a different browser (e.g., if you are using Safari, try Google Chrome).<\/p>\n<\/div>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><strong><a>Turnitin Assignment:\u00a0<\/a><\/strong><a>Microsoft files generated using Windows can occasionally fail to process when uploaded to Turnitin<\/a><\/p>\n<div class=\"entry-faq\">\n<p>Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.<\/p>\n<p><strong>Resolution\/Workaround:<\/strong> Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems. <a href=\"https:\/\/help.turnitin.com\/known-issues-integrations.htm#microsoft-files-blackboard\">Find out more here<\/a>.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><strong><a>Turnitin Assignment:\u00a0<\/a><\/strong><a>Unable to download original files when anonymous marking is enabled<\/a><\/p>\n<div class=\"entry-faq\">\n<p>When trying to download the original version of the file as submitted, users may get a message reading &#8216;There was an error processing your request.<\/p>\n<p><strong>Resolution\/Workaround:<\/strong> Turnitin is working on a fix, but in the mean time only option would be to disable anonymous marking.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><strong><a>Turnitin Assignment view page:\u00a0<\/a><\/strong><a>Turnitin error code<\/a><\/p>\n<div class=\"entry-faq\">\n<p>We are aware of some unusual error code appearing at the top of the Turintin assignment view page, e.g\u00a0<strong>\u00a0{if(&#8212;-.defineProperty&amp;Object)try{v&#8230;&#8230;..)<\/strong>. This code is only visible to users with Admin permissions. Doesn&#8217;t affect Turnitin functionality. Please continue using Turinitin.<\/p>\n<p><strong>Affected users:<\/strong> BB users with Admin permissions.<\/p>\n<p><strong>Resolution\/Workaround:<\/strong> We will be deploying the fix when its most convenient to do so.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><strong><a>Turnitin Feedback Studio:\u00a0<\/a><\/strong><a>Audio feedback using Safari<\/a><\/p>\n<div class=\"entry-faq\">\n<p>Audio feedback player in Turnitin feedback studio does not playback full feedback when using Safari browser. <strong>Please use Chrome, Microsoft Edge or Firefox as a workaround<\/strong>.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Resolved<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><strong><a>Turnitin Feedback Studio: <\/a><\/strong><a>Scanned handwritten papers do not display correctly<\/a><\/p>\n<div class=\"entry-faq\">\n<p>Papers which consist of scanned images may display incorrectly in the Feedback Studio.<\/p>\n<p>Workaround: switch off <a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2019\/01\/08\/turnitin-high-resolution\/\">High Resolution display<\/a>. If the problem persists, <a href=\"https:\/\/sites.reading.ac.uk\/tel-support\/2018\/06\/28\/turnitin-download-files\/\">download the paper<\/a> and view it offline.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<tr>\n<td>\n<article class=\"clearfix ct_faq type-ct_faq status-publish hentry\">\n<p class=\"entry-title\"><strong><a>Turnitin:\u00a0<\/a><\/strong><a>Downloading some\/multiple files can result in errors<\/a><\/p>\n<div class=\"entry-faq\">\n<p>When trying to download multiple Grading papers (papers with markup and similarity layers visible) from the Turnitin Assignment inbox or Feedback Studio, you may encounter issues with some files not downloading. This happens when a file has a very large number of small similarity report matches, making the file large in size, taking a long time to render and become ready to download.<\/p>\n<p><img data-attachment-id=\"3908\" data-permalink=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/tii-3\/\" data-orig-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?fit=1263%2C287&amp;ssl=1\" data-orig-size=\"1263,287\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"tii\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Image showing the Turnitin assignment inbox with papers selected and the &#8220;Download grading paper&#8221; option highlighted.&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?fit=1263%2C287&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?fit=980%2C223&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3908 size-full\" src=\"\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg\" alt=\"Image showing the Turnitin assignment inbox with papers selected and the &quot;Download grading paper&quot; option highlighted.\" width=\"1263\" height=\"287\" srcset=\"https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?w=1263&amp;ssl=1 1263w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?resize=768%2C175&amp;ssl=1 768w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?resize=150%2C34&amp;ssl=1 150w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?resize=366%2C83&amp;ssl=1 366w, https:\/\/i0.wp.com\/sites.reading.ac.uk\/tel-support\/wp-content\/uploads\/sites\/30\/2018\/11\/tii.jpg?resize=770%2C175&amp;ssl=1 770w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><\/p>\n<p>If you download multiple files, you may have some of them missing from the zip file generated.<\/p>\n<p>Turnitin are aware of the issue and are working on resolving this.<\/p>\n<p>If you have any questions please contact us at <a href=\"mailto:it@reading.ac.uk\">it@reading.ac.uk<\/a>.<\/p>\n<\/div>\n<\/article>\n<\/td>\n<td>Ongoing<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<p>Is the issue you&#8217;re experiencing not listed? Please email CQSD TEL at <a href=\"mailto:it@reading.ac.uk\">it@reading.ac.uk<\/a> and we will follow up with you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; To view list of known issues reported from May 2023 onwards, please visit TEL Known issues spreadsheet. On this page you&#8217;ll find a list of known issues and ongoing problems with Blackboard Learn and related services and tools. Blackboard known issues Blackboard Collaborate known issues Turnitin known issues Please click on the title of an issue to see further information about it. Known Issues: Blackboard Status Issue: Source Code editor &#8211; save button not clickable Description: Users unable to &#8220;Save&#8221; Source Code in BB content editor. Affected browsers are Chrome and Edge. Solution: To fix the issue please update your browser to the latest version. Please see solution Issue: Text editor in Blackboard Test is not visible Description: When creating Blackboard test questions or answering feedback the text editor doesn&#8217;t appear or is greyed out. This issue is either caused by Pop-ups being blocked, browser cache, or browser extensions.Solution: To fix the issue please: Go to your browser settings and allow all pop-ups (run this Browser compatibility checker to check whether pop-ups are being blocked) Clear your browser cache (see the DTS Help page Clearing your browser cache and cookies\u00a0if you need help) Disable or remove browser extensions (e.g. Ad-blocker or McAfee) Please see solution Issue: Unable to open files from Blackboard (Server error, 404 &#8211; File or directory not found) Information: Users of the Microsoft Edge browser receive an error when trying to open Word, PowerPoint and other file attachments from Blackboard. Edge attempts to open MS Office files inside the browser but they fail to open. This is an issue with the &#8220;Open office files in the browser&#8221; feature in Microsoft Edge. This issue has been resolved in in Edge version 100.Solution: Update Edge to the latest stable release. If this is not possible, switch off the &#8220;Open office files in the browser&#8221; setting in Microsoft Edge (see below). Use a different browser (e.g. Chrome or Firefox). Steps to switch off &#8220;Open office files in the browser&#8221;: In Edge, copy and paste edge:\/\/settings\/downloads in the browser address bar and press Enter. Or click on the 3 dots in the top right-hand corner of\u00a0 the browser. Select Settings. Click on Downloads. Toggle the \u201cOpen office files in the browser\u201d setting to Off. For more information see this Blackboard support article. Resolved Teaching Assistants enrolling staff to Blackboard courses From December 2020 if you are enrolled on a course as a Teaching Assistant, you can no longer enrol a colleague and assign them a staff role (e.g. Instructor, Teaching Assistant or Marker). Workaround Enrol the user as a Student Then Change User\u2019s Role Resolved Embedded Box of Broadcasts videos\u00a0 If you are not already logged in to Box of Broadcasts, embedded videos display a message &#8220;Please sign into bob and\u00a0refresh\u00a0this page&#8221;. Clicking on this takes you to the BoB login page in a new browser tab. After signing\u00a0in to BoB, you have to return to Blackboard and Refresh the page in order to watch the embedded video.This appears to be intended behaviour, but it can appear to users that the login is not working. Using a WAYFless link as described in our guide Linking to Box of Broadcasts might provide the best user experience. Ongoing Blackboard Annotate:\u00a0Cropped images with text-wrapping not visible\u00a0 In some cases, images inserted into Word documents and submitted to a Blackboard assignment do not display in Blackboard Annotate. This applies if students crop the image and use\u00a0Tight,\u00a0Through,\u00a0or Parallel\u00a0wrapping modes to wrap the text around the image. The image will display correctly if you download the file and view it in Word. Ongoing Blackboard: Previewing an Image before uploading results in errors In a course Content area if you choose: Build Content -&gt; Image -&gt; Preview Do not click Submit on the Preview screen. If you do, an error will be displayed. To attach the image successfully, from the Preview screen choose Back and Submit from the Image properties screen, or alternatively do not go into the Preview mode and simply Submit. Ongoing Blackboard assessments: Audio \/ Video feedback\u00a0 After setting up your microphone or camera, you MUST close the Recording window, then reopen it again to make your recording. If you try to record immediately after setting up your microphone, without closing and reopening the window, your recording will be silent. Further details Ongoing Blackboard Media player &#8211; Firefox browser: Distortion or cracking noise when playing mp4 media type Users may hear a cracking noise when playing MP4 media files in Blackboard Collaborate using Firefox browser (especially when created using PowerPoint). The workaround would be to use Chrome, Edge or Safari instead, or download the files to your system and play via a media player application. Ongoing Blackboard Rubrics: Percentage range rubrics do not display selected grade to students If you mark work using a Blackboard scoring rubric which is set up as a Percentage Range rubric, students will see their overall mark, and will see which cells of the rubric have been highlighted. However they will not see the actual score you have assigned for each cell. &nbsp; Ongoing Blackboard Rubrics: Changing a Qualitative Blackboard Assignment rubric resets grade to 0.00 If you&#8217;ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you&#8217;re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you&#8217;ve previously assigned as you will have to re-enter it. If you&#8217;re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself. Ongoing Blackboard Tests:\u00a0Auto-Submit on Tests can cause problems for students We recommend that you do NOT tick the Auto-Submit box when deploying a Test as there is a known issue where, if students have an unreliable internet connection, this setting could lead to their attempts being submitted prematurely. Blackboard also recommend\u00a0turning off the &#8220;force completion&#8221; option, so that if&#8230;<\/p>\n","protected":false},"author":57,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_lmt_disableupdate":"","_lmt_disable":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Known Issues - Blackboard Help for Staff - University of Reading<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Known Issues - Blackboard Help for Staff - University of Reading\" \/>\n<meta property=\"og:description\" content=\"&nbsp; To view list of known issues reported from May 2023 onwards, please visit TEL Known issues spreadsheet. On this page you&#8217;ll find a list of known issues and ongoing problems with Blackboard Learn and related services and tools. Blackboard known issues Blackboard Collaborate known issues Turnitin known issues Please click on the title of an issue to see further information about it. Known Issues: Blackboard Status Issue: Source Code editor &#8211; save button not clickable Description: Users unable to &#8220;Save&#8221; Source Code in BB content editor. Affected browsers are Chrome and Edge. Solution: To fix the issue please update your browser to the latest version. Please see solution Issue: Text editor in Blackboard Test is not visible Description: When creating Blackboard test questions or answering feedback the text editor doesn&#8217;t appear or is greyed out. This issue is either caused by Pop-ups being blocked, browser cache, or browser extensions.Solution: To fix the issue please: Go to your browser settings and allow all pop-ups (run this Browser compatibility checker to check whether pop-ups are being blocked) Clear your browser cache (see the DTS Help page Clearing your browser cache and cookies\u00a0if you need help) Disable or remove browser extensions (e.g. Ad-blocker or McAfee) Please see solution Issue: Unable to open files from Blackboard (Server error, 404 &#8211; File or directory not found) Information: Users of the Microsoft Edge browser receive an error when trying to open Word, PowerPoint and other file attachments from Blackboard. Edge attempts to open MS Office files inside the browser but they fail to open. This is an issue with the &#8220;Open office files in the browser&#8221; feature in Microsoft Edge. This issue has been resolved in in Edge version 100.Solution: Update Edge to the latest stable release. If this is not possible, switch off the &#8220;Open office files in the browser&#8221; setting in Microsoft Edge (see below). Use a different browser (e.g. Chrome or Firefox). Steps to switch off &#8220;Open office files in the browser&#8221;: In Edge, copy and paste edge:\/\/settings\/downloads in the browser address bar and press Enter. Or click on the 3 dots in the top right-hand corner of\u00a0 the browser. Select Settings. Click on Downloads. Toggle the \u201cOpen office files in the browser\u201d setting to Off. For more information see this Blackboard support article. Resolved Teaching Assistants enrolling staff to Blackboard courses From December 2020 if you are enrolled on a course as a Teaching Assistant, you can no longer enrol a colleague and assign them a staff role (e.g. Instructor, Teaching Assistant or Marker). Workaround Enrol the user as a Student Then Change User\u2019s Role Resolved Embedded Box of Broadcasts videos\u00a0 If you are not already logged in to Box of Broadcasts, embedded videos display a message &#8220;Please sign into bob and\u00a0refresh\u00a0this page&#8221;. Clicking on this takes you to the BoB login page in a new browser tab. After signing\u00a0in to BoB, you have to return to Blackboard and Refresh the page in order to watch the embedded video.This appears to be intended behaviour, but it can appear to users that the login is not working. Using a WAYFless link as described in our guide Linking to Box of Broadcasts might provide the best user experience. Ongoing Blackboard Annotate:\u00a0Cropped images with text-wrapping not visible\u00a0 In some cases, images inserted into Word documents and submitted to a Blackboard assignment do not display in Blackboard Annotate. This applies if students crop the image and use\u00a0Tight,\u00a0Through,\u00a0or Parallel\u00a0wrapping modes to wrap the text around the image. The image will display correctly if you download the file and view it in Word. Ongoing Blackboard: Previewing an Image before uploading results in errors In a course Content area if you choose: Build Content -&gt; Image -&gt; Preview Do not click Submit on the Preview screen. If you do, an error will be displayed. To attach the image successfully, from the Preview screen choose Back and Submit from the Image properties screen, or alternatively do not go into the Preview mode and simply Submit. Ongoing Blackboard assessments: Audio \/ Video feedback\u00a0 After setting up your microphone or camera, you MUST close the Recording window, then reopen it again to make your recording. If you try to record immediately after setting up your microphone, without closing and reopening the window, your recording will be silent. Further details Ongoing Blackboard Media player &#8211; Firefox browser: Distortion or cracking noise when playing mp4 media type Users may hear a cracking noise when playing MP4 media files in Blackboard Collaborate using Firefox browser (especially when created using PowerPoint). The workaround would be to use Chrome, Edge or Safari instead, or download the files to your system and play via a media player application. Ongoing Blackboard Rubrics: Percentage range rubrics do not display selected grade to students If you mark work using a Blackboard scoring rubric which is set up as a Percentage Range rubric, students will see their overall mark, and will see which cells of the rubric have been highlighted. However they will not see the actual score you have assigned for each cell. &nbsp; Ongoing Blackboard Rubrics: Changing a Qualitative Blackboard Assignment rubric resets grade to 0.00 If you&#8217;ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you&#8217;re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you&#8217;ve previously assigned as you will have to re-enter it. If you&#8217;re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself. Ongoing Blackboard Tests:\u00a0Auto-Submit on Tests can cause problems for students We recommend that you do NOT tick the Auto-Submit box when deploying a Test as there is a known issue where, if students have an unreliable internet connection, this setting could lead to their attempts being submitted prematurely. Blackboard also recommend\u00a0turning off the &#8220;force completion&#8221; option, so that if...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/\" \/>\n<meta property=\"og:site_name\" content=\"Blackboard Help for Staff - University of Reading\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-30T14:34:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@UniRdg_TEL\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/\",\"name\":\"Known Issues - Blackboard Help for Staff - University of Reading\",\"isPartOf\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#website\"},\"datePublished\":\"2018-09-18T10:20:18+00:00\",\"dateModified\":\"2023-05-30T14:34:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/known-issues\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sites.reading.ac.uk\/tel-support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Known Issues\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#website\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support\/\",\"name\":\"Blackboard Help for Staff - University of Reading\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sites.reading.ac.uk\/tel-support\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#organization\",\"name\":\"University of Reading\",\"url\":\"https:\/\/sites.reading.ac.uk\/tel-support\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#\/schema\/logo\/image\/\",\"url\":\"\/wp-content\/uploads\/sites\/30\/2018\/10\/rdg.jpg\",\"contentUrl\":\"\/wp-content\/uploads\/sites\/30\/2018\/10\/rdg.jpg\",\"width\":317,\"height\":317,\"caption\":\"University of Reading\"},\"image\":{\"@id\":\"https:\/\/sites.reading.ac.uk\/tel-support\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/twitter.com\/UniRdg_TEL\",\"https:\/\/www.youtube.com\/channel\/UCem8bKo2tjqIZnyGA4aNizw\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Known Issues - Blackboard Help for Staff - University of Reading","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"Known Issues - Blackboard Help for Staff - University of Reading","og_description":"&nbsp; To view list of known issues reported from May 2023 onwards, please visit TEL Known issues spreadsheet. On this page you&#8217;ll find a list of known issues and ongoing problems with Blackboard Learn and related services and tools. Blackboard known issues Blackboard Collaborate known issues Turnitin known issues Please click on the title of an issue to see further information about it. Known Issues: Blackboard Status Issue: Source Code editor &#8211; save button not clickable Description: Users unable to &#8220;Save&#8221; Source Code in BB content editor. Affected browsers are Chrome and Edge. Solution: To fix the issue please update your browser to the latest version. Please see solution Issue: Text editor in Blackboard Test is not visible Description: When creating Blackboard test questions or answering feedback the text editor doesn&#8217;t appear or is greyed out. This issue is either caused by Pop-ups being blocked, browser cache, or browser extensions.Solution: To fix the issue please: Go to your browser settings and allow all pop-ups (run this Browser compatibility checker to check whether pop-ups are being blocked) Clear your browser cache (see the DTS Help page Clearing your browser cache and cookies\u00a0if you need help) Disable or remove browser extensions (e.g. Ad-blocker or McAfee) Please see solution Issue: Unable to open files from Blackboard (Server error, 404 &#8211; File or directory not found) Information: Users of the Microsoft Edge browser receive an error when trying to open Word, PowerPoint and other file attachments from Blackboard. Edge attempts to open MS Office files inside the browser but they fail to open. This is an issue with the &#8220;Open office files in the browser&#8221; feature in Microsoft Edge. This issue has been resolved in in Edge version 100.Solution: Update Edge to the latest stable release. If this is not possible, switch off the &#8220;Open office files in the browser&#8221; setting in Microsoft Edge (see below). Use a different browser (e.g. Chrome or Firefox). Steps to switch off &#8220;Open office files in the browser&#8221;: In Edge, copy and paste edge:\/\/settings\/downloads in the browser address bar and press Enter. Or click on the 3 dots in the top right-hand corner of\u00a0 the browser. Select Settings. Click on Downloads. Toggle the \u201cOpen office files in the browser\u201d setting to Off. For more information see this Blackboard support article. Resolved Teaching Assistants enrolling staff to Blackboard courses From December 2020 if you are enrolled on a course as a Teaching Assistant, you can no longer enrol a colleague and assign them a staff role (e.g. Instructor, Teaching Assistant or Marker). Workaround Enrol the user as a Student Then Change User\u2019s Role Resolved Embedded Box of Broadcasts videos\u00a0 If you are not already logged in to Box of Broadcasts, embedded videos display a message &#8220;Please sign into bob and\u00a0refresh\u00a0this page&#8221;. Clicking on this takes you to the BoB login page in a new browser tab. After signing\u00a0in to BoB, you have to return to Blackboard and Refresh the page in order to watch the embedded video.This appears to be intended behaviour, but it can appear to users that the login is not working. Using a WAYFless link as described in our guide Linking to Box of Broadcasts might provide the best user experience. Ongoing Blackboard Annotate:\u00a0Cropped images with text-wrapping not visible\u00a0 In some cases, images inserted into Word documents and submitted to a Blackboard assignment do not display in Blackboard Annotate. This applies if students crop the image and use\u00a0Tight,\u00a0Through,\u00a0or Parallel\u00a0wrapping modes to wrap the text around the image. The image will display correctly if you download the file and view it in Word. Ongoing Blackboard: Previewing an Image before uploading results in errors In a course Content area if you choose: Build Content -&gt; Image -&gt; Preview Do not click Submit on the Preview screen. If you do, an error will be displayed. To attach the image successfully, from the Preview screen choose Back and Submit from the Image properties screen, or alternatively do not go into the Preview mode and simply Submit. Ongoing Blackboard assessments: Audio \/ Video feedback\u00a0 After setting up your microphone or camera, you MUST close the Recording window, then reopen it again to make your recording. If you try to record immediately after setting up your microphone, without closing and reopening the window, your recording will be silent. Further details Ongoing Blackboard Media player &#8211; Firefox browser: Distortion or cracking noise when playing mp4 media type Users may hear a cracking noise when playing MP4 media files in Blackboard Collaborate using Firefox browser (especially when created using PowerPoint). The workaround would be to use Chrome, Edge or Safari instead, or download the files to your system and play via a media player application. Ongoing Blackboard Rubrics: Percentage range rubrics do not display selected grade to students If you mark work using a Blackboard scoring rubric which is set up as a Percentage Range rubric, students will see their overall mark, and will see which cells of the rubric have been highlighted. However they will not see the actual score you have assigned for each cell. &nbsp; Ongoing Blackboard Rubrics: Changing a Qualitative Blackboard Assignment rubric resets grade to 0.00 If you&#8217;ve used a qualitative rubric with your Blackboard Assignment, once you give the attempt you&#8217;re making a grade, making any further changes to the rubric will automatically reset the grade to 0. If you need to edit your rubric after the fact, please make a note of the grade you&#8217;ve previously assigned as you will have to re-enter it. If you&#8217;re using a scoring rubric, the issue does not exist as the new grade will automatically be assigned by the rubric itself. Ongoing Blackboard Tests:\u00a0Auto-Submit on Tests can cause problems for students We recommend that you do NOT tick the Auto-Submit box when deploying a Test as there is a known issue where, if students have an unreliable internet connection, this setting could lead to their attempts being submitted prematurely. 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